Factory
Factory

60 Factory Jobs Hiring Near You

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support Engineer to ensure customers get maximum value from their developer-centric platform. The role involves ...

About the Role Factory is looking for a Member of Deployed Staff! Our customers come to us with a conviction that the future of their engineering organization is agent-native, and that the way they ...

About the Role Factory is looking for product designers that define how developers interact with autonomous software agents across Factory's CLI, desktop app, web platform, and integrations (Slack ...

Data Engineer

San Francisco, CA · On-site

$134K - $162K/yr

Factory is bringing autonomy to software engineering, and they are seeking a Data Engineer to own the systems that power how they understand and operate the business. The role involves architecting ...

About the Role Factory is looking for innovative AI Engineers to build and evolve cutting-edge AI systems that transform how software organizations accelerate their productivity and innovation. What ...

Factory is looking for product designers that define how developers interact with autonomous software agents across various platforms. The role involves owning end-to-end design for core product ...

About the Role Factory is looking for innovative AI Engineers to build and evolve cutting-edge AI systems that transform how software organizations accelerate their productivity and innovation. What ...

Data Engineer

San Francisco, CA · On-site

$134K - $162K/yr

Factory is bringing autonomy to software engineering, and they're hiring a Data Engineer to own the systems that power how we understand and operate the business. You'll architect and evolve the full ...

Attendant - The Factory

Franklin, NC · On-site

$11.50 - $15.25/hr

JOB SUMMARY: Job Summary: Responsible for providing quick and efficient service to customers. Various responsibilities include, greeting customers, assisting customers with attractions, taking food ...

About the Role The Strategic Partnerships Lead will manage and grow Factory's most critical partner relationships across AI Strategics (e.g., Nvidia, Anthropic), Clouds, and key platform partners.

About the Role The Strategic Partnerships Lead will manage and grow Factory's most critical partner relationships across AI Strategics (e.g., Nvidia, Anthropic), Clouds, and key platform partners.

About the Role The Strategic Partnerships Lead will manage and grow Factory's most critical partner relationships across AI Strategics (e.g., Nvidia, Anthropic), Clouds, and key platform partners.

About the Role As a Product Manager at Factory, you will own the strategy and execution for a key area of our product suite, shaping how engineering teams experience autonomous software development.

About the Role Factory is in search of a Technical Recruiter to play a vital role in our ambitious growth plans, focusing on attracting and hiring top-tier engineering talent to drive our mission of ...

Showing results 41-60

Technical Support Engineer

Factory

San Francisco, CA • On-site

Full-time

Re-posted 19 hours ago


Job description

Job Summary:
Factory is bringing autonomy to software engineering, and they are seeking a Technical Support Engineer to ensure customers get maximum value from their developer-centric platform. The role involves resolving customer challenges, advocating for customer needs, developing tools, and collaborating cross-functionally to drive operational excellence.
Responsibilities:
• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
• Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
• Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
• Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.
Qualifications:
Required:
• Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
• Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
• Excellent written and verbal communication skills.
• A genuine desire to help people and advocate for customer success.
• A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
• A capacity to rapidly learn new technical skills and adapt to emerging technologies.
• Strong teamwork skills and sound judgment on when to seek help or collaborate.
Preferred:
• Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
• Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
• Familiarity with observability tools, automation frameworks or CI/CD pipelines.
• Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).
Company:
Factory is an AI research lab provides software development agents that integrate into existing engineering workflows and tools. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.