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49 Exos Networking Jobs Hiring Near You

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Key Responsibilities Provide day-to-day desktop and help desk support for end users Troubleshoot hardware, software, printer, network, and connectivity issues Support Microsoft Windows environments ...

Build strong understanding across infrastructure domains including networking, telecommunications, cybersecurity, compute, identity, and enterprise systems * Coordinate cross-functional dependencies ...

Working knowledge of networking concepts related to hosting services, application connectivity, resiliency, and performance. * Demonstrated ability to design solutions for large scale enterprise ...

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Desktop Support Technician

Indianapolis, IN • On-site

$19.25 - $24.50/hr

Contractor

Re-posted 7 days ago


Job description

Overview
We are seeking a hands-on Help Desk / Desktop Support Specialist to join our IT team as an embedded resource supporting end users across the organization. This role is ideal for a self-starter who can quickly learn a new environment, troubleshoot independently, and provide excellent customer service without requiring constant oversight.
This individual will be the go-to resource for desktop issues, user support, and day-to-day technical troubleshooting while working closely with our existing IT staff.
Key Responsibilities
    Provide day-to-day desktop and help desk support for end users
    Troubleshoot hardware, software, printer, network, and connectivity issues
    Support Microsoft Windows environments and Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
    Perform user account management in Active Directory (new users, resets, permissions, access issues)
    Diagnose and resolve profile, login, and shared drive access problems
    Image, configure, and deploy laptops and desktops
    Document work and update tickets in the ticketing system
    Prioritize and manage multiple support requests effectively
    Escalate issues appropriately when necessary
    Deliver clear, professional communication to non-technical users
    Proactively identify recurring issues and recommend improvements
Required Skills & Experience
    4+ years of hands-on Help Desk or Desktop Support experience
    Strong troubleshooting skills across Windows OS, printers, and network connectivity
    Experience with Active Directory user management
    Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
    Familiarity with ticketing systems ServiceNow.
    Ability to work independently with minimal direction
    Strong customer service and communication skills
    Ability to quickly learn a new IT environment
Preferred Experience
    Experience imaging and deploying devices
    Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN)
    Experience working as part of an internal IT team
*    Knowledge of profile troubleshooting and shared drive permissions

Education:Employment Type: CONTRACTOR