Company Description Etalentnetwork started with a vision to help businesses to recruit the best ... Must be able to demonstrate knowledge of customer service and customer support principles and ...
4 Etalentnetwork Customer Service Jobs Hiring Near You
Company Description Etalentnetwork started with a vision to help businesses to recruit the best ... Must be able to demonstrate knowledge of customer service and customer support principles and ...
Service Desk Specialist II
Vienna, VA · On-site
Company Description Etalentnetwork started with a vision to help businesses to recruit the best ... Active Top Secret Clearance Responsibilities: • Must be able to demonstrate knowledge of customer ...
Service Desk Specialist II
Vienna, VA · On-site
Company Description Etalentnetwork started with a vision to help businesses to recruit the best ... Active Top Secret Clearance Responsibilities: • Must be able to demonstrate knowledge of customer ...
HelpDesk Analyst
$20.25 - $27.75/hr
Hi, My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing ... customer sites. May be directed by Help Desk, Service Desk or script using standard methods ...
HelpDesk Analyst
$20.25 - $27.75/hr
Hi, My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing ... customer sites. May be directed by Help Desk, Service Desk or script using standard methods ...
HelpDesk Analyst
Sterling, VA · On-site
$20.25 - $27.75/hr
Hi, My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing ... customer sites. May be directed by Help Desk, Service Desk or script using standard methods ...
HelpDesk Analyst
Sterling, VA · On-site
$20.25 - $27.75/hr
Hi, My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing ... customer sites. May be directed by Help Desk, Service Desk or script using standard methods ...
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Full-time
Re-posted 22 days ago
Job description
Company Description
Etalentnetwork started with a vision to help businesses to recruit the best talent globally, our company provides RPO (Recruitment Process Outsourcing) which has been our core area since our inception. Our aim is to help our clients recruit top talent, with ease. We ensure that our clients not only save money but also time by providing end-to-end recruiting services. With our innovative ground-breaking ideas, detailed approach, and quality-oriented delivery of outsourced solutions we assist our clients to fulfill their tasks quickly and efficiently.
Job Description
Title: Service Desk Specialist II
Location: Vienna, VA
Fulltime
Shift: M-F 6:00am-2:30pm
Clearance: Active Top Secret Clearance
Responsibilities:
Must be able to demonstrate knowledge of customer service and customer support principles and methods.
Must be able to report, respond to, and resolve customer requests.
Must be able to install, configure, upgrade, and troubleshoot hardware and software components. Must be able to present formal and informal training and assistance to customers.
Must be able to demonstrate knowledge of knowledge-based applications.
Must be able to participate in the planning and delivery of a full range of customer support services to the organization. Create tickets with basic user information and forward to the Tier 1 & 2 Service desk queue for further evaluation.
Answer initial calls for all user issues at the TSC including IT, Security and Facilities issues in the building. Monitor ticketing queue and work on assigned tickets.
Resolve all issues based on priority for unclassified and classified networks. Communicate effectively with users and update tickets with all relevant information.
Escalate issues to leadership as needed including after hours and weekend sending emails and calling on call support. Support on-site shift operations 24/7/365.
Maintain access to email accounts, mailboxes, distribution groups, personal storage tables (PSTs) and calendars.
Assist with hardware decommissioning
Additional Information
All your information will be kept confidential according to EEO guidelines.