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60 Esolutions Desktop Support Jobs Hiring Near You

E-Solutions

Executive Support Windows

Atlanta, GA

$36.10K - $45.20K/yr

... desktops, laptops, mobile devices, and AV/conferencing systems. * Act as the escalation point for ... Industry certifications (e.g., Microsoft, ITIL, CompTIA)

E-Solutions

$62.25 - $83.25/hr

This is Prisca, and I'm an Account Manager with E-Solutions., a diversity-inclusive global ... Client is seeking an experienced Data Architect to support our Unified Regulatory Platform program ...

E-Solutions

Technician

Columbia, SC

The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters ...

E-Solutions

Experience with insurance underwriting technology (e.g. Guidewire) * Meeting facilitation ... Project supports the development of an underwriting desktop that combines, workflow management ...

E-Solutions

ServiceNow Admin

Atlanta, GA

... L2 support role. Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and ... Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and ...

E-Solutions

Experience with Trading and Settlement software solutions that support Securities Lending and Repo ... Working knowledge of end-to-end systems development life cycles, e.g., iterative, waterfall, and ...

E-Solutions

Servicenow HRSD ADMIN

Austin, TX

$55 - $58/hr

Key Responsibilities HRSD Operations & Business Support • Serve as the HRSD subject matter expert ... grooming, solution design, configuration, testing, and release coordination. • Write clear ...

E-Solutions

Urgent role- OTM( Oracle Transportation management ) /GTM ( Global Trade management )support developer Remote Need to work in PST hours Rate - open and flexible - get me lowest possible Keys skills ...

E-Solutions

SFCC B.A

Seattle, WA

... e How-To documents Process Improvement: • Help ensure a continual process improvement focus ... solution requirements, dependencies and risks o Communicate findings to Product Manager and support ...

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What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular jobs at Esolutions?
What are the most popular categories at Esolutions?
Infographic showing various Desktop Support job openings at Esolutions in the United States as of May 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution.
Executive Desktop Supervisor

Executive Desktop Supervisor

E-Solutions

Clearwater, FL

Full-time

Posted 9 days ago

Job description

Job Summary:
We are seeking an experienced IT Infrastructure Manager / Desktop Support Manager to lead and deliver high-touch desktop support services to our executive leadership team (C-suite). This role demands a polished professional who can thrive in a fast-paced, high-stakes environment where technical support and executive communication are equally important.
The ideal candidate has a strong background in managing desktop support teams, supporting both Windows and Mac OS platforms, and delivering exceptional customer service to VPs, directors, and executive-level stakeholders.
Key Responsibilities:
  • Lead and manage day-to-day operations of executive desktop support services.
  • Provide white-glove technical support to C-suite executives, ensuring minimal disruption and maximum performance.
  • Troubleshoot and resolve complex hardware and software issues across Windows and macOS systems.
  • Manage and coordinate VIP support requests and ensure timely resolution of incidents and service requests.
  • Work closely with internal IT teams to escalate and resolve underlying infrastructure issues.
  • Develop and enforce desktop support policies, procedures, and best practices.
  • Maintain accurate inventory of executive hardware/software and ensure timely upgrades or replacements.
  • Conduct regular check-ins with executives to ensure proactive support and satisfaction.
  • Train and mentor junior support staff on executive communication, technical troubleshooting, and service etiquette.
Requirements:
  • 7+ years of IT support experience, with at least 3 years in a desktop support leadership or management role.
  • Proven experience supporting C-level executives or working in highly visible enterprise environments.
  • Strong hands-on experience with Windows 10/11, macOS, Microsoft 365, Zoom, and collaboration tools.
  • Excellent verbal and written communication skills - must be able to interact professionally with senior leadership.
  • Ability to work under pressure, handle urgent requests, and provide a calm, solution-oriented approach.
  • Strong organizational skills and attention to detail.
  • Experience managing support ticketing systems (e.g., ServiceNow, Jira, Zendesk).
  • ITIL Foundation certification or equivalent is a plus.

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