$23/hr
... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ... workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in ...

$23/hr
... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ... workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in ...
$23/hr
... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ... workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in ...
$18.25 - $23.25/hr
... commerce and outsourcing solutions provider looking for the best to work in our fast paced ... It also may require being available to work outside normal business hours (i.e. weekends, evenings ...
$18.25 - $23.25/hr
... commerce and outsourcing solutions provider looking for the best to work in our fast paced ... It also may require being available to work outside normal business hours (i.e. weekends, evenings ...
$23/hr
... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ... workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in ...
$23/hr
... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ... workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in ...
Trenton, NJ · On-site
$23.25 - $31.25/hr
Required5YearsEperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.Required5YearsExperience Installing, configuring and troubleshooting ...
Trenton, NJ · On-site
$23.25 - $31.25/hr
Required5YearsEperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.Required5YearsExperience Installing, configuring and troubleshooting ...
Butler, PA · On-site
$18.25 - $23.25/hr
... commerce and outsourcing solutions provider looking for the best to work in our fast paced ... It also may require being available to work outside normal business hours (i.e. weekends, evenings ...
Butler, PA · On-site
$18.25 - $23.25/hr
... commerce and outsourcing solutions provider looking for the best to work in our fast paced ... It also may require being available to work outside normal business hours (i.e. weekends, evenings ...
Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution ... Strong Windows desktop and endpoint support expertise * Multi-monitor and high-performance ...
Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution ... Strong Windows desktop and endpoint support expertise * Multi-monitor and high-performance ...
Malvern, PA · On-site
$19.75 - $25.25/hr
... Technology requirements Desktop Support L2/L3 desktop support Excellent analytical ... display (e.g. stop errors, blue screen, etc.) Identify and report audible errors and system ...
Quick apply
Malvern, PA · On-site
$19.75 - $25.25/hr
... Technology requirements Desktop Support L2/L3 desktop support Excellent analytical ... display (e.g. stop errors, blue screen, etc.) Identify and report audible errors and system ...
San Francisco, CA · On-site
Desktop Support Location : Onsite to San Francisco, CA Top Skills: 1. Strong Windows desktop and ... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ...
San Francisco, CA · On-site
Desktop Support Location : Onsite to San Francisco, CA Top Skills: 1. Strong Windows desktop and ... categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL ...
Tualatin, OR · On-site
Job Summary (Desktop Support Engineer - L1) - Provide on-site and remote technical support to end ... and solutions for continuous improvement and knowledge sharing. - Maintain a high standard of ...
Tualatin, OR · On-site
Job Summary (Desktop Support Engineer - L1) - Provide on-site and remote technical support to end ... and solutions for continuous improvement and knowledge sharing. - Maintain a high standard of ...
Rancho Cordova, CA · On-site
Desktop Support Rancho Cordova, CA 12 months (Onsite Role) Required Skills : Strong customer ... Serving government agencies for 22 Years E: sangeetha.p@wati.com, D: 279 895 6797 www.wati.com
Rancho Cordova, CA · On-site
Desktop Support Rancho Cordova, CA 12 months (Onsite Role) Required Skills : Strong customer ... Serving government agencies for 22 Years E: sangeetha.p@wati.com, D: 279 895 6797 www.wati.com
Sacramento, CA · On-site
$21.50 - $29/hr
... solutions Strong organizational and communication skills Ability to perform effectively both ... E: naresh.d@wati.com
Sacramento, CA · On-site
$21.50 - $29/hr
... solutions Strong organizational and communication skills Ability to perform effectively both ... E: naresh.d@wati.com
$20 - $25/hr
Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
$20 - $25/hr
Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
$20 - $25.25/hr
... implement solutions) * Support internal teams and collaborate with vendor support to resolve ... Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
$20 - $25.25/hr
... implement solutions) * Support internal teams and collaborate with vendor support to resolve ... Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Naperville, IL · On-site
$20 - $25.50/hr
Desktop Support Onsite Midland TX Contract Imaging & Laptop Refresh Mostly Windows a little Mac 1-2 years of experience is all they are looking for
Naperville, IL · On-site
$20 - $25.50/hr
Desktop Support Onsite Midland TX Contract Imaging & Laptop Refresh Mostly Windows a little Mac 1-2 years of experience is all they are looking for
Chicago, IL · On-site
Company Description Investment Bank in Downtown Chicago is seeking a Desktop Support Analyst. Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent ...
Chicago, IL · On-site
Company Description Investment Bank in Downtown Chicago is seeking a Desktop Support Analyst. Some of the responsibilities includes: providing level 1 & 2 support for 30 end users, consistent ...
Austin, TX · On-site
$20 - $25.50/hr
Desktop Support Location: 6230 E Stassney Ln, Austin, TX 78744 Duration: 12 Months with possible ... solutions such as Cisco Webex Preferred Qualifications 5 Experience creating technical knowledge ...
Austin, TX · On-site
$20 - $25.50/hr
Desktop Support Location: 6230 E Stassney Ln, Austin, TX 78744 Duration: 12 Months with possible ... solutions such as Cisco Webex Preferred Qualifications 5 Experience creating technical knowledge ...
$23 - $29.25/hr
... solution. Technology is our Passion. People are our Purpose. We know tech, but we love people ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
$23 - $29.25/hr
... solution. Technology is our Passion. People are our Purpose. We know tech, but we love people ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Washington, DC · On-site
$23 - $29.25/hr
... solution. Technology is our Passion. People are our Purpose. We know tech, but we love people ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
Washington, DC · On-site
$23 - $29.25/hr
... solution. Technology is our Passion. People are our Purpose. We know tech, but we love people ... HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
$18 - $28/hr
Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Document solutions, processes, and support activities. Provide clear and professional communication ...
$18 - $28/hr
Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Document solutions, processes, and support activities. Provide clear and professional communication ...
Waco, TX · On-site
Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class ... Present the facts transparently to promote collaborative solutions Job Requirements: * 7+ years ...
Quick apply
Waco, TX · On-site
Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class ... Present the facts transparently to promote collaborative solutions Job Requirements: * 7+ years ...

Trident Consulting is seeking a " Desktop Support ” for one of our clients in " Boston, MA "
Job Title: Desktop Support
Location: Boston, MA (Onsite)
Length of Assignment: 1 year w/ extension
Type: Contract (W2)
Rate:$23/hr
Role Expectations:
• White glove support is required
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
• Trade floor experience is required
Top Skills:
1. Strong Windows desktop and endpoint support expertise
2. Multi-monitor and high-performance workstation setup
3
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Key Responsibilities:
Service Delivery & Field Service Operations
• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
• Support time-critical incidents aligned to market cycles.
• Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
• Coordinate with cross functional IT teams for priority issue resolution
• Support for back-office users and new joiner onboarding process.
Front Office & VIP Support
• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
• Prioritise issues impacting market data feeds, order execution, and pricing systems.
ITSM Process Excellence
• Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
• Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.
• Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.
End-User Technology & Trading Floor Support
• Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
• Support multi-monitor configurations.
• Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
• Manage mobile devices and secure endpoints used for remote portfolio access.
• Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
Investment Applications & Market Data Support
Provide basic L1 support for investment management applications like:
• Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
• Order Management Systems (OMS) / Execution Management Systems (EMS)
• Support Microsoft 365 and collaboration tools used for investment research and reporting.
Stakeholder & Relationship Management
• Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
• Provide real-time updates during critical incidents impacting portfolio or trading activities.
• Build strong relationships with investment teams and operations stakeholders.
• Ensure high user satisfaction through responsive and proactive support.
Continuous Improvement & Operational Efficiency
• Identify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems.
• Improve first-time fix rates for front-office issues.
• Maintain and contribute to existing knowledge bases.
• Support process optimisation aligned to asset management workflows.
GenAI Implementation
• Leverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions
• Use AI-powered dispatch tools for optimized technician allocation.
• Support automation in asset tracking and service reporting.
• Drive adoption of AI-enabled deskside support tools to improve user experience.
Required Skills & Experience
• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time-critical environments
Technical Skills
• Strong Windows desktop and endpoint support expertise
• Multi-monitor and high-performance workstation setup
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
• Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Process & Tools
• ITSM tools such as ServiceNow, Jira or equivalent
• Incident prioritization based on investment business impact
• Knowledge of SLA-driven support in financial environments
Soft Skills
• Strong stakeholder engagement
• Ability to operate in high-pressure, market-driven environments
• Excellent problem-solving and decision-making skills
• Clear and confident communication under pressure
• High level of ownership, attention to detail, and accountability
About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio
With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc
5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
Sathees Kumar
Lead Recruiter
M: (925) 215-1155
Sathees@tridentconsultinginc.com - WBE | MBE | SBE | WOSB
6101 Bollinger Canyon Road San Ramon, CA
Linkedin
.
Sourced by ZipRecruiter
Trident Consulting is a certified 100% woman- and minority-owned staffing company, incorporated in 2005. Some of our achievements include making it to the Inc. 5000 list and Bay Area's list of Top 100 fastest growing companies.
It services
51 - 200 Employees
Dublin, CA, US
2005