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About this opportunity
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
Ericsson is seeking a highly technical, customer-obsessed Data Center Transport / Hardware Engineer to help grow our installation, break/fix, and warehousing businesses. This role is a trusted advisor to customers-someone who understands their operational environments, constraints, and business goals even better than they do. By working directly on customer sites and in labs, you will identify opportunities, improve operational reliability, and influence how Ericsson services are delivered and expanded.
What you will do

• Serve as a senior technical resource supporting Ericsson's data center transport and hardware services, with a focus on installations, break/fix operations, and warehousing enablement.
• Visit customer data centers, labs, and operational environments to assess current-state operations and identify opportunities for new sales wrt efficiency, reliability, and service growth.
• Develop, review, and maintain detailed Methods of Procedure (MoPs) for installations, upgrades, migrations, and remediation activities.
• Perform scenario planning and risk analysis to support complex operational changes, failure recovery, and customer escalations.
• Review Bills of Materials (BoMs) for technical accuracy, completeness, and alignment with customer and operational requirements; recommend changes where needed.
• Provide Tier 3 back-office technical support to field technicians, acting as an escalation point for complex hardware and transport issues.
• Partner closely with technicians, project managers, delivery leads, and CFRs to ensure flawless execution of customer engagements.
• Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson's footprint.
• Build deep, trusted relationships with customer stakeholders, becoming a go-to expert for both technical guidance and operational strategy.
• Identify gaps, risks, and improvement opportunities in existing processes and proactively propose solutions.

The skills you bring

• Strong experience in data center hardware, transport, or network infrastructure engineering, ideally in large-scale or mission-critical environments.
• Proven ability to lead or author MoPs, run complex operational scenarios, and support high-risk changes.
• Deep understanding of installation, break/fix, and warehousing models in data center or telecom environments.
• Demonstrated ability to diagnose and resolve complex technical issues, including serving as Tier 3 escalation support.
• Exceptional customer-facing skills, with the ability to understand customer businesses, priorities, and pain points in depth.
• Experience reviewing and validating BoMs, designs, and implementation plans.
• Strong analytical and documentation skills using Microsoft software suite, with attention to detail and a bias for operational excellence
• Ability to work independently in customer environments while influencing outcomes across multiple teams.
• A consultative mindset, curiosity, and the confidence to challenge assumptions and recommend better ways of operating.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) Hybrid: Plano, Texas, Overland Park, Kansas, or Pennsauken, New Jesey
Job details: Network Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.