... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
ENFRA
60 Enfra Customer Service Jobs Hiring Near You
... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
Sales Representative II - Service
Durham, NC · On-site
$76.86K - $102.62K/yr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
Sales Representative II - Service
Durham, NC · On-site
$76.86K - $102.62K/yr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
HVAC Service technician
Marrero, LA · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and ensure total customer ...
HVAC Service technician
Marrero, LA · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and ensure total customer ...
HVAC Service Technician V
Houston, TX · On-site
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Technician V
Houston, TX · On-site
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
Service Reg Sales Mgr
$101.61K - $135.64K/yr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Updates the CRM regularly and ensure sales engineers are providing information accurately and ...
Service Reg Sales Mgr
$101.61K - $135.64K/yr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Updates the CRM regularly and ensure sales engineers are providing information accurately and ...
... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
Sales Representative II - Service
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
Sales Representative II - Service
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
Sales Representative II - Service
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
Sales Representative II - Service
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Maintains and updates CRM software regularly. * Works with other team members to generate ...
HVAC Service Technician V
Houston, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Technician V
Houston, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Tech III
Salt Lake City, UT · On-site
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Tech III
Salt Lake City, UT · On-site
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Tech III
Metairie, LA · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Tech III
Metairie, LA · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Perform Service projects/small jobs from beginning to completion and insure total customer ...
At ENFRA, stability, innovation, and growth are more than just values--they are the pillars of our continued success. The Service Sales Representative I is responsible for determining customer needs ...
At ENFRA, stability, innovation, and growth are more than just values--they are the pillars of our continued success. The Service Sales Representative I is responsible for determining customer needs ...
Sales Representative I - Service
Durham, NC · On-site
... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
Sales Representative I - Service
Durham, NC · On-site
... ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success. Overview The Service Sales Representative I is responsible for determining customer ...
HVAC Service Technician V
$36.95 - $49.34/hr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Technician V
$36.95 - $49.34/hr
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
Stationary HVAC Service Tech II
Midland, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and ensure total customer ...
Stationary HVAC Service Tech II
Midland, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and ensure total customer ...
HVAC Service Technician V
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
HVAC Service Technician V
Coppell, TX · On-site
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of ... Performs Service projects/small jobs from beginning to completion and insure total customer ...
ENFRA Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Enfra?
What are the most popular jobs at Enfra?
What are the most popular categories at Enfra?
Full-time
Posted 25 days ago
Job description
About Us
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.
We believe in growth-not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.
Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.
Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success.
OverviewThe Service Sales Representative I is responsible for determining customer needs, develop solutions and, estimate work and sell HVAC service agreements for commercial clients. They are meeting sales objectives, developing customer relationships and creating a backlog of work to support short and long term goals
Responsibilities- Sources and contacts potential clients weekly, documents and reports on findings accurately, thoroughly and timely.
- Updates proposal log regularly.
- Works with other team members to generate more work for Services, creates higher profit-margins and maintains margins for both maintenance and proposed work.
- Completes customer satisfaction sheets.
- Determines customer needs, estimates work, suggests upgrades, and develops/presents solutions based on the company's services offered.
- Monitors, reports and meets sales plan goals.
- Develops and maintains an active proposal backlog that will support achieving the designed sales plan.
- Develops long-term relationships to create brand loyalty.
- Thoroughly learns the company's service offerings to explain to client and persuade sales.
- Develops long-term relationships to create brand loyalty.
- Assists team in creating and carrying out a successful sales strategy.
- Must have five (5) years' experience in HVAC, Mechanical or related sales, selling owner-direct projects and maintenance agreements.
- Must have working knowledge of Microsoft Word, Excel, and PowerPoint.
- Must be organized and self-motivated with the ability to source leads, make cold calls, follow up calls, and visit potential clients.
- Professional manner and appearance.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
- Bachelor degree in a technical or business discipline preferred or a minimum of 5 years' experience with a proven track record in HVAC, Mechanical or related sales.
- 15% of time will be spent traveling to job site(s)/office location.
- Prolonged periods of sitting at a desk and working on a computer.
- Ascending and descending ladders, stairs, scaffolding, ramps, and/or poles.
- Climbing stairs.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.
Employment Type: FULL_TIME