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Information Technology Field Technician (IT Field Technician)

JOB SUMMARY:

Under direct supervision, maintains, troubleshoots, and repairs computer systems, hardware, computer peripherals and all other equipment as required to maintain our distribution center in operational condition and ensure 100% uptime. Documents, maintains, upgrades or replaces hardware and software systems, as necessary. Must be able to work in a multi-temperature distribution center.

ONSITE:

This is hourly/non-exempt position and does require the candidate to report to our distribution center located at 12430 4th Street, Rancho Cucamonga, CA 91730.

ESESSENTIAL DUTIES & RESPONSIBILITIES:

• Troubleshoot IT issues and provide support in a logistics and warehouse environment.
• Responsible for support and maintenance of all IT devices in the warehouse environment.
• Perform all IT infrastructure MAC (move/add/change) operations in the warehouse environment as needed.
• Basic knowledge of networking, equipment maintenance and monitoring.
• Can be called up to configure and maintain VoIP telephony
• Create and maintain distribution systems to ensure 100% uptime.
• Must be able to work on-site.

JOB QUALIFICATIONS:

Education:

• AA degree or technical institute certification/degree, preferably in Information Technology or equivalent work experience.
• Experience within Information Technology, Computer Science, Information Systems.
• Proficient in Windows 10/11 installation, configuration and troubleshooting of operating system and hardware
• Basic network printing configuration and troubleshooting
• Experienced in Android OS installation and configuration
• Skilled in Active Directory user and computer management
• Troubleshoot Android scan guns and voice picking equipment in the warehouse area.
• Expected to interact with IT suppliers, consultants, and contractors.
• Competent in Microsoft Office application suite installation and troubleshooting.
• Proficient in MS Office suite: Excel, Outlook and TEAMs.
• Familiar with Zscaler and OKTA, desirable but not required.
• TEAMs HUB conferencing system skills, desirable but not required.
• Must be able to utilize ticketing system to initiate, track and manage all support issues
• Highly organized and able to multitask, with strong operational skills.
• English/Spanish Bilingual not required, but desirable
• Professional and courteous demeanor.
• Positive attitude and excellent interpersonal skills.
• Strong technical skills and troubleshooting techniques.
• Ability to work a rotating schedule to support 24x7 operation including evenings, weekends and holidays.

COMPENSATION:

The salary range for this position is $22.00 to $28.00 per hour. The actual starting pay will be determined by a number of qualifications, including, experience and relevant skills.

ENVIRONMENTAL CONDITIONS:

This position has a desk in a distribution center office, but the position requires significant time supervising on the warehouse floor. The office is situated in a standard warehouse setting and is in a climate-controlled environment. Supervising on the warehouse floor requires work throughout various parts of the multi-temperature warehouse. 

The warehouse is a multi-temperature warehouse environment where the temperatures vary considerably:

• General indoor warehouse temperature is partially dependent upon the outdoor temperature.
• Chill/Produce refrigerated coolers are maintained at 40-45 degrees.
• Frozen refrigerated coolers are maintained between 0 and 25 degrees.
• Some of the cold environments require special uniforms.

ACCESSIBILITY:

Reasonable accommodations required by law may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business delivery schedules, order inputs, order selection, and hours of service: overtime, attendance, and punctuality are essential job functions (in addition to the essential job functions listed above). Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an individual to successfully perform the essential function of this job. Chedraui USA is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to stand and walk for long periods of time. This employee must also have the ability to do the following: talk and hear; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus, operate, activate, use, inspect, detect. Constantly operates a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and computer printer.

WORK ENVIRONMENTS: The work environment characteristics described are representative. Chedraui USA is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate to loud. Occasionally may be required to work in outdoor conditions.