eCom Solutions

Job Summary:
eCom Solutions Inc is seeking a Senior AWS Cloud Admin to support the reliable and cost-effective use of public cloud service providers. The role involves providing excellent customer service, collaborating with various teams, and ensuring compliance with operational standards in the management of cloud and hybrid workloads.
Responsibilities:
• Demonstrate knowledge of cloud architecture, capabilities, implementation requirements, and operational best practices of cloud platforms;
• Demonstrate knowledge of compliance standards and regulatory requirements supported by the assigned cloud platforms;
• Demonstrate ability to collaborate between business units, architecture, operations, and security on the implementation and support of solutions that meet operational and compliance standards as well as meeting relevant regulatory requirements;
• Work with strategic vendors to identify, troubleshoot, and resolve issues with access, performance, and stability of cloud and hybrid workloads;
• Identify and document common tasks and efforts related to public cloud and hybrid cloud operations, striving to standardize processes for the team and to avoid duplication of efforts;
• Partner with IOT cloud architects and senior stakeholders to identify common issues reported by customers, opportunities for automation, and processes that could be improved;
• Track work and efforts in IOT's Information Technology Service Management (ITSM) platform, often referred to as a helpdesk or ticketing system;
• Dedicate time and effort to attaining and improving relevant skills and industry certifications;
• Adhere to, facilitate, and promote IOT's architectural, cybersecurity, and change management efforts.
• Participate in an 'on-call' rotation for after hours, weekend, and holiday support.
• Collaborate with the community of technologists and leaders across the enterprise to advance the digital transformation of government.
• Facilitate and champion a community of practice across state government for cloud solutions and platforms.
• Collaborate with IOT product owners to optimize current service offerings in relation to adoption requirements, budgetary allocation, new features, resources, processes, and technology impacts.
• Support the State Request for Proposal (RFP) process and other procurement needs, as appropriate.
• Mentor and coach junior staff in supporting cloud operations.
Qualifications:
Required:
• Demonstrate knowledge of cloud architecture, capabilities, implementation requirements, and operational best practices of cloud platforms
• Demonstrate knowledge of compliance standards and regulatory requirements supported by the assigned cloud platforms
• Demonstrate ability to collaborate between business units, architecture, operations, and security on the implementation and support of solutions that meet operational and compliance standards as well as meeting relevant regulatory requirements
• Work with strategic vendors to identify, troubleshoot, and resolve issues with access, performance, and stability of cloud and hybrid workloads
• Identify and document common tasks and efforts related to public cloud and hybrid cloud operations, striving to standardize processes for the team and to avoid duplication of efforts
• Partner with IOT cloud architects and senior stakeholders to identify common issues reported by customers, opportunities for automation, and processes that could be improved
• Track work and efforts in IOT's Information Technology Service Management (ITSM) platform, often referred to as a helpdesk or ticketing system
• Dedicate time and effort to attaining and improving relevant skills and industry certifications
• Adhere to, facilitate, and promote IOT's architectural, cybersecurity, and change management efforts
• Participate in an 'on-call' rotation for after hours, weekend, and holiday support
Preferred:
• Collaborate with the community of technologists and leaders across the enterprise to advance the digital transformation of government
• Facilitate and champion a community of practice across state government for cloud solutions and platforms
• Collaborate with IOT product owners to optimize current service offerings in relation to adoption requirements, budgetary allocation, new features, resources, processes, and technology impacts
• Support the State Request for Proposal (RFP) process and other procurement needs, as appropriate
• Mentor and coach junior staff in supporting cloud operations
Company:
eCom Solutions Inc., headquartered in Charlotte, NC, is a certified Minority Business Enterprise (MBE) established in 2002. Founded in 2002, the company is headquartered in Johnston, USA, with a team of 501-1000 employees. The company is currently Late Stage.