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60 Documation Information Technology Jobs Hiring Near You

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.50/hr

San Antonio Description DOCUmation is Texas' largest privately held managed services provider ... IT, cybersecurity, print, process automation, and communications solutions--driving innovation and ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.75/hr

San Antonio Description DOCUmation is Texas' largest privately held managed services provider ... IT, cybersecurity, print, process automation, and communications solutions-driving innovation and ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

San Antonio Description DOCUmation is Texas' largest privately held managed services provider ... IT, cybersecurity, print, process automation, and communications solutions-driving innovation and ...

DOCUmation

Master Service Technician

The Woodlands, TX · On-site

The Woodlands Company Overview DOCUmation is a privately-owned technology solutions company that ... Provide accurate feedback with call close information, parts usage reporting and customer meter ...

DOCUmation

IT Project Engineer

San Antonio, TX

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Status : Full Time / Exempt Location : San Antonio Description The IT Project Engineer's role is to analyze and ...

DOCUmation

IT Project Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Status : Full Time / Exempt Location : San Antonio Description The IT Project Engineer's role is to analyze and ...

DOCUmation

IT Project Engineer

San Antonio, TX

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Status : Full Time / Exempt Location : Houston Description The IT Project Engineer's role is to analyze and accurately ...

DOCUmation

IT Project Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Status : Full Time / Exempt Location : Houston Description The IT Project Engineer's role is to analyze and accurately ...

DOCUmation

Master Service Technician

San Antonio, TX · On-site

San Antonio Company Overview DOCUmation is a privately-owned technology solutions company that ... Provide accurate feedback with call close information, parts usage reporting and customer meter ...

DOCUmation

IT Solutions Architect

The Woodlands, TX · On-site

Minimum of 3 years of IT sales experience Education & Certification * Associates or Technical Degree * Bachelor's Degree in Business, MIS, or equivalent preferred Physical Requirements * Ability to ...

DOCUmation

IT Solutions Architect

San Antonio, TX · On-site

Minimum of 3 years of IT sales experience Education & Certification * Associates or Technical Degree * Bachelor's Degree in Business, MIS, or equivalent preferred Physical Requirements * Ability to ...

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    Customer Care Rep

    DOCUmation

    San Antonio, TX

    $14.50 - $19.50/hr

    Full-time

    Re-posted 4 days ago

    Job description

    Position Announcement

    Position: Customer Care Rep
    Department: Sales
    Reports To: Branch Manager 
    Salary grade: DOE
    FLSA Status:  Full Time / Exempt/ Salary
    Location: San Antonio

    Description 

    DOCUmation is Texas’ largest privately held managed services provider, built on a culture of service that puts people first. Headquartered in San Antonio with offices statewide, we support thousands of organizations with IT, cybersecurity, print, process automation, and communications solutions—driving innovation and business growth across Texas. 

    Responsibilities

    • Strengthen customer relationships as the “face” of the San Antonio office by conducting account reviews and ongoing client interactions alongside Sales Reps 
    • Serve as point of contact for deliveries and installations, coordinating across Sales, Service, and Delivery teams and keeping customers informed throughout the process 
    • Compile customer reference letters and coordinate Google/social media reviews 
    • Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists 
    • Plan internal events for the San Antonio branch, from ordering swag and coordinating with corporate marketing on materials to managing invitations and RSVP lists 
    • Manage and attend sponsorships and community impact initiatives, including donations, table assignments, and employee involvement at nonprofit and community events 
    • Work with corporate partners at the local level, serving as the point of contact for NBA teams, universities, and other organizations, with responsibilities ranging from ticket coordination to career fair support 
    • Participate in weekly sales meetings as needed 


    Experience & Required Skills

    • Industry experience ideal 
    • Experience working in a sales support role preferred 
    • Strong working knowledge of MS Word, Excel, and E-Automate preferred 
    • Must be detail-oriented with the ability to multi-task in a fast-paced environment. 
    • Professional appearance and demeanor, with the ability to represent DOCUmation positively in client-facing and community settings 

    Education & Certification

    • High School Diploma or equivalent


    Physical Requirements

    • Ability to occasionally stand, stoop, bend, and kneel 
    • Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard 
    • Visual acuity to read printed and electronic documents 
    • Ability to regularly speak clearly so listeners can understand 
    • Ability to understand the speech of others 
    • Occasionally lift 10-30 pounds


    Special Requirements

    • None


    Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization. 

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