Sr. SDET
Kitchener, ON · On-site
About the team Dialpad's Contact Center QA team owns the quality of the AI-driven services behind ... Define the KPIs that matter and communicate results across teams and business stakeholders
40 Dialpad Business Development Jobs Hiring Near You
Sr. SDET
Kitchener, ON · On-site
About the team Dialpad's Contact Center QA team owns the quality of the AI-driven services behind ... Define the KPIs that matter and communicate results across teams and business stakeholders
AI Evaluation Engineer
Vancouver, BC · On-site
A key focus will be co-owning LLM-judge metric development and calibration, scenario and benchmark ... 132,750 CAD Why Join Dialpad * Work at the center of the AI transformation in business ...
AI Evaluation Engineer
Vancouver, BC · On-site
A key focus will be co-owning LLM-judge metric development and calibration, scenario and benchmark ... 132,750 CAD Why Join Dialpad * Work at the center of the AI transformation in business ...
AI Transformation Architect
Tempe, AZ · On-site
$60.25 - $79.50/hr
... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
AI Transformation Architect
Tempe, AZ · On-site
$60.25 - $79.50/hr
... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
Experience with highly agile and iterative development processes. * Experience mentoring engineers ... 226,750 CAD Why Join Dialpad * Work at the center of the AI transformation in business ...
Experience with highly agile and iterative development processes. * Experience mentoring engineers ... 226,750 CAD Why Join Dialpad * Work at the center of the AI transformation in business ...
... Dialpad's long-term business strategy. * Push the frontier pragmatically : Evaluate emerging agent ... an AI-native software development lifecycle. Skills You'll Bring * Experience: 10+ years of ...
... Dialpad's long-term business strategy. * Push the frontier pragmatically : Evaluate emerging agent ... an AI-native software development lifecycle. Skills You'll Bring * Experience: 10+ years of ...
... ecosystem development, and overall commercial growth ownership. The ideal candidate can move ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
... ecosystem development, and overall commercial growth ownership. The ideal candidate can move ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
Sr. Manager, Engineering
Vancouver, BC · On-site
Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of ... Champion AI-native development: our engineers are expected to use frontier models, AI agents, and ...
Sr. Manager, Engineering
Vancouver, BC · On-site
Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of ... Champion AI-native development: our engineers are expected to use frontier models, AI agents, and ...
CA$161K - CA$191K/yr
About Dialpad Dialpad is the AI-native business communications platform. We unify calling ... You'll work squarely within our Speech Team--a high-impact R&D and engineering group focused on ...
CA$161K - CA$191K/yr
About Dialpad Dialpad is the AI-native business communications platform. We unify calling ... You'll work squarely within our Speech Team--a high-impact R&D and engineering group focused on ...
... Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of ... Work at the center of the AI transformation in business communications * Build and ship agentic AI ...
... Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of ... Work at the center of the AI transformation in business communications * Build and ship agentic AI ...
AI Transformation Architect
Tempe, AZ · On-site
... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
AI Transformation Architect
Tempe, AZ · On-site
... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ... Why Join Dialpad * Work at the center of the AI transformation in business communications * Build ...
... Dialpad's long-term business strategy. * Push the frontier pragmatically : Evaluate emerging agent ... an AI-native software development lifecycle. Skills You'll Bring * Experience: 10+ years of ...
... Dialpad's long-term business strategy. * Push the frontier pragmatically : Evaluate emerging agent ... an AI-native software development lifecycle. Skills You'll Bring * Experience: 10+ years of ...
Applied Scientist
Vancouver, BC · On-site +1
... Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of ... the business communications domain. We have several research themes, including developing multi ...
Applied Scientist
Vancouver, BC · On-site +1
... Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of ... the business communications domain. We have several research themes, including developing multi ...
Applied Scientist
Kitchener, ON · On-site +1
... Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of ... the business communications domain. We have several research themes, including developing multi ...
Applied Scientist
Kitchener, ON · On-site +1
... Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of ... the business communications domain. We have several research themes, including developing multi ...
Your impactful work helps improve Dialpad's developer experience, productivity, security, and ... Review technical designs to ensure features/products are well integrated and fully meet business ...
Your impactful work helps improve Dialpad's developer experience, productivity, security, and ... Review technical designs to ensure features/products are well integrated and fully meet business ...
Staff Software Engineer
Vancouver, BC · On-site
Your impactful work helps improve Dialpad's developer experience, productivity, security, and ... Review technical designs to ensure features/products are well integrated and fully meet business ...
Staff Software Engineer
Vancouver, BC · On-site
Your impactful work helps improve Dialpad's developer experience, productivity, security, and ... Review technical designs to ensure features/products are well integrated and fully meet business ...
... Dialpad's cutting-edge cloud communication platform ... You'll be contributing directly to high-impact projects that drive critical business strategies.
... Dialpad's cutting-edge cloud communication platform ... You'll be contributing directly to high-impact projects that drive critical business strategies.
RVP, Client Sales, MidMarket
Austin, TX · On-site
... Dialpad's footprint within existing customers, serve as an executive sponsor for strategic ... Analyze sales performance, market trends, and customer insights to inform business strategy and ...
RVP, Client Sales, MidMarket
Austin, TX · On-site
... Dialpad's footprint within existing customers, serve as an executive sponsor for strategic ... Analyze sales performance, market trends, and customer insights to inform business strategy and ...
Applied Scientist
Vancouver, BC · On-site
... Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of ... of business communications, you'll find yourself right at home with us. This position reports to ...
Applied Scientist
Vancouver, BC · On-site
... Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of ... of business communications, you'll find yourself right at home with us. This position reports to ...
AI Transformation Architect
Tempe, AZ · On-site
$60.25 - $79.50/hr
Business Translation and Discovery: Rapidly embed with customer stakeholders and operational ... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ...
AI Transformation Architect
Tempe, AZ · On-site
$60.25 - $79.50/hr
Business Translation and Discovery: Rapidly embed with customer stakeholders and operational ... development. * AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data ...
Your role You will lead the Financial Services and Insurance industry strategy and business growth ... ecosystem development, and overall commercial growth ownership. The ideal candidate can move ...
Your role You will lead the Financial Services and Insurance industry strategy and business growth ... ecosystem development, and overall commercial growth ownership. The ideal candidate can move ...
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Job description
About the team
Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-functionally and across projects, collaborating closely with developers and product managers to ensure every customer interaction is smooth, responsive, and delightful.
Your role
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.
What you'll do
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
- Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios
- Own the test strategy for Dialpad's latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics
- Leverage agentic coding tools to generate test cases and build test software
- Provide detailed failure analysis to facilitate speedy product and test fixes
- Define the KPIs that matter and communicate results across teams and business stakeholders
- Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins
- Write reliable, maintainable code and find creative, scalable solutions to hard problems
- Mentor other engineers while staying on top of test and software development best practices
What you'll bring
- Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
- Strong programming expertise in any top language, such as Python or Java
- Strong experience designing and building scalable test automation frameworks
- Extensive use of AI coding agents for test generation and optimization
- Polished written and verbal communication skills in English
- Comfortable communicating cross-functionally and with teams in different geographies
- Prior experience applying different testing methodologies, including functional, integration, load, and performance testing
- Deep familiarity with cloud technologies, including the testing of REST services
- Experience injecting tests in CI pipelines
- Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful
Technologies we use
- Google Cloud Platform (GCP) including Cloud Run (GCR), Kubernetes (GKE, k8s) and Compute Engine (GCE)
- Python, Javascript, Go, Vue, GitHub, Qase, Jira
- Pytest, Playright, REST Assured, Selenium
About Dialpad
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011