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What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is it like to work at Dentons?

Dentons is a global law firm that values diversity, inclusion, and collaboration, fostering a culture of teamwork and mutual respect among its professionals. The firm has a flat organizational structure, allowing for a high degree of autonomy and flexibility in work arrangements, and its offices often feature open-concept spaces that encourage interaction and creativity. Working at Dentons may appeal to candidates seeking a dynamic and challenging environment where they can contribute to high-profile cases and projects, and develop their skills in a global and diverse legal practice.
What are the most popular job types at Dentons?
    What are the most popular jobs at Dentons?
    What are the most popular categories at Dentons?
    Infographic showing various Collection job openings at Dentons in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.

    Credit Coordinator (Collections Coordinator)

    Dentons US LLP

    Saint Louis, MO

    $70K - $88K/yr

    Other

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 1 hour ago

    Job description

    Credit Coordinator (Collections Coordinator)

    Atlanta, GA, USHouston, TX, USChicago, IL, USKansas City, MO, USDallas, TX, USNewport Beach, CA, USLos Angeles, CA, USWashington DC, DC, USSan Diego, CA, USHonolulu, HI, USSt. Louis, MO, USDenver, CO, USShort Hills, NJ, USPhoenix, AZ, US

    May 22, 2026

    Dentons US LLP is currently recruiting for a Credit Coordinator (Collections) to be resident in any Dentons US office. This position will support the Credit Managers in ensuring accurate and efficient collection of outstanding balances, working to reduce aging accounts and increase cash flow for the organization. The Credit Coordinator will report to the Senior Credit Manager. This is a hybrid position with a requirement to work in-office three days per week.

    Responsibilities:

    • Supports the Firm’s collection processes and account maintenance for assigned clients and matters.

    • Provides professional, timely, and thoughtful client service while assisting with routine and moderately complex collection matters.

    • Works closely with billing attorneys, Credit Managers, and professional staff to follow up on outstanding accounts and help facilitate resolution.

    • Communicates directly with Firm clients regarding account inquiries, payment status, and billing concerns, escalating sensitive issues as appropriate.

    • Assists in preparing collection-related reports, documentation, and account analyses for internal stakeholders.

    • Maintains accurate and up-to-date records of client communications and collection activity in Firm systems.

    • Serves as a point of coordination between internal teams to ensure consistent and effective collection efforts.

    • These duties may be ongoing or ad hoc in nature.

    • Other duties as may be assigned to fully meet the requirements of the position.

    Experience & Qualifications :

    • 2+ years’ experience in credit and collections required

    • Law firm or professional services experience required

    • Experience with ARCS preferred

    • Experience with Elite Enterprise or 3E, Aderant, EHUB preferred

    • Excellent verbal and written communication skills

    • Strong analytical, reconciliation, and problem-solving skills with high attention to detail

    • Self-starter that delivers superior customer service

    • Must be detail-oriented with excellent organizational skills

    • Ability to work in a fast-paced environment

    • Flexibility to work overtime, as needed

    Pursuant with states' laws, the salary range for this position is $70,000 - $88,000, based on experience and local market.

    Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

    Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

    If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Coordinator at +1 312 876 2398 or contact us at dentonsusstaffrecruitment@dentons.com.

    About Dentons

    Redefining possibilities. Together, everywhere. For more information visit www.dentons.com

    Nearest Major Market: Atlanta

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