13 Computercare Operations Manager Jobs Hiring Near You

• Responsible for the recruitment, evaluation, professional development, and retention of hourly team members.
• Collaborates with senior leadership to assess, track, and manage staffing needs and levels to assure efficient workforce management.
• Manages employee time cards weekly to ensure accuracy, including timecard approvals for payroll periods.
• Monitors performance metrics and prepares monthly reports for leadership to identify trends and areas of improvement.
• Ensures work operations conform to acceptable standards and guidelines as outlined in manufacturer service provider manuals and ISO.
• Supports certification requirements of technicians (ACHC, etc.) and keeps certifications up to date by collaborating with Human Resources.
• Ensures client tickets are completed accurately and in line with ComputerCare procedures and processes.
• Builds and maintains positive relationships with customers and vendors to ensure issues are resolved quickly and professionally.
• Collaborates with Customer Account Executives to develop, review, and support execution of customer contracts aligned with standards and Service Level Agreements.
• Implements and refines SOPs for intake, diagnostics, repair, QA, and redeployment.
• Partners with teams across the organization to ensure business outcomes are met within the repair and IT asset management process.
• Works with organizational leaders to report on accountability metrics and quality control, manage and audit returned units, and plan for and manage repair backlog.
• Oversees the facilitation of cycle counts and performs audits as required, escalating issues when necessary.
• Drives excellence in Health and Safety programs, fostering a culture of safe work by eliminating hazards and risks wherever possible.
• Commits to continuous improvement, identifying opportunities to enhance procedures, customer experience, team efficiency, and goal attainment.
• Serves as a trusted representative of the organization, advocating for the highest level of service to customers.

• 3+ years experience in a management role, with direct supervisory experience
• 1+ years experience in project management including planning and launch
• 1+ years experience in IT operations, device lifecycle management or hardware support environment
• 1+ years of experience in Customer Service roles
• Ability to be primarily onsite in an operational or warehouse-like setting
• Committed to staying current on technology, procedures and training for manufacturers
• Knowledge of Microsoft Excel, Word, or the Google Suite
• Experience analyzing data to drive decisions
• Netsuite or Salesforce experience is a plus!

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.