Problem Support Manager
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
60 Computer World Services Customer Service Jobs Hiring Near You
Problem Support Manager
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Lead
$130K - $210K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Lead
$130K - $210K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Strong customer service and communication skills. * Ability to provide on-site support within the ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Strong customer service and communication skills. * Ability to provide on-site support within the ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Technical Manager
Ashburn, VA · On-site
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Technical Manager
Ashburn, VA · On-site
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Help Desk Specialist I (Copyright) with Security Clearance
Washington, DC · On-site
$50K - $59K/yr
Interacting with customers via telephone, email, and online forms to troubleshoot and resolve ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist I (Copyright) with Security Clearance
Washington, DC · On-site
$50K - $59K/yr
Interacting with customers via telephone, email, and online forms to troubleshoot and resolve ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
Network Operations Center (NOC) Tier 1 Shift Lead
Ashburn, VA · On-site
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Center (NOC) Tier 1 Shift Lead
Ashburn, VA · On-site
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Information System Security Officer (ISSO)
Ashburn, VA · On-site
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Information System Security Officer (ISSO)
Ashburn, VA · On-site
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Information System Security Officer (ISSO)
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Information System Security Officer (ISSO)
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Technical Manager
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Technical Manager
$110K - $160K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
IL · On-site
$105K - $135K/yr
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
IL · On-site
$105K - $135K/yr
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
Quality Assurance Specialist
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Quality Assurance Specialist
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Project Manager (PM) Lead
Linthicum, MD · On-site
$170K - $250K/yr
The PM will lead delivery of specialized technical support to enhance the customer's ability to ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Project Manager (PM) Lead
Linthicum, MD · On-site
$170K - $250K/yr
The PM will lead delivery of specialized technical support to enhance the customer's ability to ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
IND1 Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard ...
Program Manager
$130K - $150K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Program Manager
$130K - $150K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services (CWS) is seeking an experienced Security Analyst to support enterprise ... Customer requests * Security consultations * Incident investigations * Security engineering support
Computer World Services (CWS) is seeking an experienced Security Analyst to support enterprise ... Customer requests * Security consultations * Incident investigations * Security engineering support
The Lead ensures that customer interactions, troubleshooting, and documentation meet required ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
The Lead ensures that customer interactions, troubleshooting, and documentation meet required ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
IS and Cyber Security Professional - Entry (AFIN Reporting Cell - NDCI - ESI)
San Antonio, TX · On-site
$70 - $90/hr
Rotating shift may be required Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for ...
IS and Cyber Security Professional - Entry (AFIN Reporting Cell - NDCI - ESI)
San Antonio, TX · On-site
$70 - $90/hr
Rotating shift may be required Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for ...
Problem Support Manager
Ashburn, VA · On-site
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Problem Support Manager
Ashburn, VA · On-site
$95K - $145K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services Jobs Information
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$95K - $145K/yr
Full-time
Re-posted 7 days ago
Job description
CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Required Qualifications
- Â 6+ years of experience in problem or network support management.
- Bachelor's in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
Preferred Qualifications
- Â CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
$95,000 - $145,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Computer World Services
Sourced by ZipRecruiter
Industry
It services and software development
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US