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What are the key skills and qualifications needed to thrive as an Account Director, and why are they important?

To thrive as an Account Director, you need a strong background in client relationship management, strategic planning, and business development, often supported by a degree in marketing, communications, or a related field. Familiarity with CRM software, project management tools, and analytics platforms is typically expected. Exceptional leadership, negotiation, and communication skills help build trust and foster collaboration with clients and internal teams. These skills ensure client satisfaction, drive revenue growth, and maintain long-term business partnerships.

How does an Account Director typically balance client expectations with internal team capabilities?

As an Account Director, you play a crucial role in bridging client needs with your agency’s resources. This often involves clear communication to set realistic timelines and budgets, as well as proactively managing scope and deliverables. You’ll regularly collaborate with project managers, creative teams, and department leads to ensure deliverables align with both client expectations and your organization’s capabilities. Successful Account Directors are adept at negotiating priorities, addressing challenges early, and maintaining transparency to foster trust on all sides.

What is an Account Director?

An Account Director is a senior-level professional responsible for overseeing client relationships and managing key accounts within an organization, typically in advertising, marketing, or public relations agencies. They act as the main point of contact between clients and the agency, ensuring client needs are met and campaigns are delivered successfully. Account Directors also lead account teams, develop strategic plans, and work to grow client business while maintaining high satisfaction levels. Their role requires strong leadership, communication, and problem-solving skills, as well as deep industry knowledge.
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Infographic showing various Account Director job openings at Complex in the United States as of May 2026, with employment types broken down into 25% Internship, 36% Full Time, and 39% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution.
TITOL Director, Retail Sales & Partnerships

TITOL Director, Retail Sales & Partnerships

Complex

Los Angeles, CA • Hybrid

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist's e-commerce stores, tours, retail programs, album rollouts + more.

TITOL is seeking a highly motivated and relationship-driven Retail Sales & Partnerships Director to lead and grow retail opportunities for our diverse roster of artists and brands. This role is responsible for expanding our artists and brands presence across a wide spectrum of retail partners from luxury and specialty stores to mass-market channels. The ideal candidate has strong sales acumen, an existing network within the retail ecosystem, and the ability to manage complex, multi-stakeholder relationships with professionalism, confidentiality, and strategic insight.

You will serve as the key liaison between our artists, internal teams, and retail partners, ensuring alignment on goals, timelines, expectations, and deliverables. This is a high-visibility, high-impact role with significant growth potential within a fast-paced, creative, and entrepreneurial environment. Candidates with experience with apparel/fashion retail sales in the music industry is highly desired.

Working Environment:
In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.
What You'll Do
  • Retail Sales & Partnership Development:
  • Identify, develop, and execute new retail opportunities for our artists and brands across high-end, specialty, and mass-market channels.
  • Build and nurture strong relationships with buyers, category managers, distributors, and other external retail stakeholders.
  • Serve as the primary point of contact for all retail partners, presenting artist concepts, product lines, and brand narratives with clarity and professionalism.
  • Negotiate partnership terms, timelines, and expectations in alignment with internal goals and artist brand integrity.
  • Sales & Strategy:
  • Drive revenue growth across the retail vertical by forecasting, tracking performance, and proposing strategic initiatives.
  • Analyze market trends to identify white-space opportunities and emerging retail categories.
  • Create sales materials such as one-sheets, pitch decks, and product overviews to support retailer pitches and ongoing projects and collaborations.
  • Cross-Functional Collaboration:
  • Work closely with Brand Management, Production, Finance, Creative, Legal, and other internal teams to ensure smooth execution of all retail initiatives.
  • Translate retailer needs into actionable plans for internal teams while ensuring alignment with artist vision and brand guidelines.
  • Manage timelines, deliverables, and communication for multiple artist/retailer projects simultaneously.
  • Operational Excellence:
  • Maintain clear documentation, project trackers, retail calendars, and partner communication logs with exceptional organizational discipline.
  • Handle confidential product, artist, and business information with discretion and integrity.
  • Independently manage priorities in a fast-paced, dynamic environment while providing regular updates to leadership.
Who You Are
  • 3-6+ years of experience in retail partnerships, account management, sales, brand management, or related fields within music, entertainment, fashion, or lifestyle brands.
  • Established relationships within the retail industry (mass market as well as luxury & specialty).
  • Strong sales instincts with experience presenting to and negotiating with external partners.
  • Exceptional communication, presentation, and storytelling skills.
  • Demonstrated ability to create compelling decks and sales materials (Keynote, Google Slides, PowerPoint, Canva, etc.).
  • Highly organized, detail-oriented, and comfortable managing multiple concurrent projects.
  • Ability to work independently while collaborating effectively with cross-functional teams.
What We Offer
  • Best in class health, dental, and vision insurance
  • Healthcare FSA 
  • Dependent Care FSA 
  • Commuter Benefits FSA 
  • Short-term/long-term disability and life insurance
  • Paid Parental leave
  • 401k with 4% match
  • Pet Insurance
  • Legal and Identity Theft Plans
  • Vacation time and sick days
$130,000 - $150,000 a year
The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
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