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Night Auditor - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking an organized, efficient, and motivated full-time Night Auditor who can create a sense of luxury while engaging with guests. We'd also be open to a part-time Night Auditor for the right candidate. We look forward to connecting with you!

Position Summary:

The Night Auditor will be responsible for all end-of-day accounting functions, handling guest requests, and ensuring the safety of our guests and property. They will be responsible for completing basic Front Desk functions, such as checking guests in and out, reconciling accounts, and other necessary tasks as directed; as well as operating as Valet after hours. The Night Auditor will complete their responsibilities while delivering on The Cliffs' Mission, Values, and Forbes Service Standards.

Essential Functions of the job:

• Onsite work only
• Must be available to work 11am-7pm, with possible overtime
• Must be available to work weekends, nights, and Holidays
• Must have a clean driving record and be qualified to drive Valet; must be 21 years of age or older to drive Valet
• Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
• Check in guests, assist walk-ins with reservations, provide valet service and assist them with any information they need to enjoy their stay
• Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
• Have a continued sense of ownership while handling multiple guests, booking/reservation requests, and telephone lines simultaneously while maintaining the highest level of customer service
• Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
• Schedule guest wake-up calls for the following day
• Answer all incoming calls promptly, maintaining a gracious tone while keeping the conversation calm and clear
• Execute all end-of-day tasks including auditing and balancing reports from the day shifts, running end-of-day computer functions, balancing cash drawers and recording receipts, etc
• Verify that all end of day work has been performed by other departments
• Maintain empathetic attitude to recover guests who have had a negative experience
• Assist guests with final billing, check-out and valet services upon departure
• Communicates graciously and courteously with guests, management and co-workers
• Attend meetings and trainings to learn current hotel information
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
• Complete all other duties as assigned by manager

Education, Experience, Skills:

• High School diploma/GED required
• Hospitality experience preferred
• Must be 21 years or older with a clean driving record
• Working knowledge of guest services in a luxury hotel setting.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

Physical Requirements:

• Ability to stand/walk continuously for the duration of the shift (eight hours).
• Ability to lift objects (under 60 pounds).
• Ability to lift trays (under 40 pounds).
• Ability to work in stressful situations.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.