Citizens
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75 Citizens Senior Operations Analyst Jobs Hiring Near You

Identify opportunities for automation, process enhancement, scalability, and operational efficiency ... Communicates effectively with both technical and senior business audiences * Provides concise ...

Identify opportunities for automation, process enhancement, scalability, and operational efficiency ... Communicates effectively with both technical and senior business audiences * Provides concise ...

Identify opportunities for automation, process enhancement, scalability, and operational efficiency ... Communicates effectively with both technical and senior business audiences * Provides concise ...

Description The Manager of Citizens' Communications Quality Assurance team leads the strategy ... They will also drive continuous improvement through metrics, audits, and root-cause analysis. The ...

Identify opportunities for automation, process enhancement, scalability, and operational efficiency ... Communicates effectively with both technical and senior business audiences * Provides concise ...

Sr. Operations Analyst Senior Operations Analyst About the Opportunity Our client, a rapidly growing multi-site healthcare organization, is seeking a Senior Operations Analyst to join their Business ...

The Senior Operations Analyst is responsible and will oversee the development and analysis of current organizational plans and metrics to identify, manage, and direct resources to support the SIE.

The Senior Operations Analyst is responsible and will oversee the development and analysis of current organizational plans and metrics to identify, manage, and direct resources to support the SIE.

Senior Operations Analyst Role Summary The Senior Operations Analyst is a key individual contributor responsible for advanced planning, analytics, and decision support across IPG Photonics operations.

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Citizens Jobs Information

What is it like to work at Citizens?

Citizens is a bank that values community involvement and customer-centricity, fostering a culture that prioritizes collaboration and mutual respect among employees.

The company's team structure is organized around customer segments, with employees working in agile teams to develop and implement innovative solutions. Citizens' work environment is designed to promote flexibility and work-life balance, with options for remote work and flexible schedules.

Working at Citizens may appeal to candidates who are passionate about community banking and are looking for a company that prioritizes customer relationships and employee development, offering opportunities for professional growth and advancement in a dynamic and supportive team environment.

What makes Citizens an attractive place to work?

Citizens is a leading financial services company that offers a wide range of banking and insurance products to individuals and businesses. The company's workplace is characterized by a culture of innovation, collaboration, and stability, with opportunities for employees to work on complex projects, develop new skills, and contribute to the company's growth and success. Joining Citizens provides professionals with a chance to make a meaningful impact, advance their careers, and be part of a dynamic organization that is shaping the future of financial services.
Infographic showing various Senior Operations Analyst job openings at Citizens in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 90% Physical, 7% Hybrid, and 3% Remote job distribution.
Sr Credit Risk & Operations Analytics- Home Equity

Sr Credit Risk & Operations Analytics- Home Equity

Citizens

Columbus, OH • Hybrid

$110K - $145K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago


Job description

Description

The Credit Risk Professional will be a critical member of the Home Equity Credit Risk Team, generating the statistical analysis used to inform credit strategy. Will work with our data resources to formulate policy recommendations, communicate those recommendations to important stakeholders, and collaborate with diverse teams to see those recommendations implemented successfully. Will be expected to wear multiple hats, solving problems across the full credit lifecycle and will have the opportunity to take ownership of solutions and see them through to completion in a fast-paced, challenging environment.

Primary responsibilities include:

                Utilize analytical and technical skills to uncover insights, develop policy recommendations, and solve critical business problems.

                Work with proprietary Citizens data in conjunction with bureau data, property data and alternative data sources to shape credit risk strategy.

                Analyze portfolio trends and investigate emerging risks to drive optimization of credit policy in a constantly evolving landscape.

                Design statistical and mathematical models for reporting and predictive analytics.

                Develop, automate and deliver regular reports and communications to senior management.

                Communicate recommendations and insights to key stakeholders to influence decision making.

                Collaborate with diverse teams to see strategy proposals implemented successfully.

Qualifications:

                3+ years of Credit Risk experience - preferably real estate lending (mortgage and/or home equity).

                2+ years of relevant experience in a quantitative role utilizing statistical programing languages.

                2+ years Quantitative Skills - ability to develop and implement effective portfolio management routines that monitor key metrics, benchmark performance vs. peers, and identify emerging trends. 

                Expertise with one or more of the following technologies required:  SQL, Python, R, Tableau.

                Ability to drive actionable outcomes from analytical insight and effectively communicate findings and recommendations to business leadership.

                Exceptional problem-solving acumen with ability to think strategically. 

                Time Management - ability to prioritize competing assignments and thrive in a fast-paced results orientated environment.

Education:

                Bachelor's degree in quantitative discipline required (Finance, Mathematics, Computer Science, Statistics, Engineering, etc.). 

                Masters/PhD in a quantitative discipline preferred.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday-Friday
  • Hybrid: 4 days per week onsite at a Citizens Corporate Office, 1 day remote

Pay Transparency 

The salary range for this position is $110,000 - $145000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST