68 Citizens Business Process Lead Jobs Hiring Near You

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If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity

At Medavie, we are committed to improving the health and well-being of Canadians. Through collaboration, innovation, and a focus on continuous improvement, we are transforming how work gets done across the enterprise to better serve our customers, employees, and communities.

As an Enterprise Business Process Transformation Lead, you will play a key role in advancing enterprise transformation by helping reimagine and modernize business processes through AI, automation, and digital capabilities. Working within the Enterprise Transformation Office, you will partner with leaders across the organization to identify opportunities, design future-state processes, and drive meaningful business outcomes.

What You'll Do

• Lead process discovery and redesign initiatives, facilitating workshops with business leaders and subject matter experts to analyze current-state processes and define future-state solutions.

• Partner with business and technology teams to develop implementation-ready business requirements and process designs.

• Support enterprise transformation initiatives by identifying opportunities to leverage AI, automation, and digital capabilities to improve efficiency and customer experience.

• Establish and maintain process governance standards, methodologies, and quality controls across the organization.

• Define success metrics and support adoption efforts through change enablement, training, and ongoing performance monitoring.

• Stay current with emerging technologies and industry trends, providing guidance on opportunities to enhance business operations through innovation and continuous improvement.

What you Bring:

Education & Experinence:

Education: Bachelor's Degree in Business Administration, Industrial Engineering, Information Systems, Operations Management, Organizational Development, or related discipline. An equivalent combination of education and relevant experience will also be considered.

• Minimum 5-7 years of experience in business process management, business analysis, operational excellence, process improvement, or enterprise transformation.

• Experience facilitating workshops and collaborating with senior leaders and cross-functional stakeholders.

• Experience documenting and designing business processes using BPMN or similar methodologies.

• Experience developing governance frameworks, process standards, and operating models.

• Knowledge of AI, automation, and digital transformation concepts and their practical application within business operations.

• Strong business process analysis and redesign capabilities.

• Ability to translate business needs into practical requirements and transformation solutions.

• Strong facilitation, communication, negotiation, and stakeholder management skills.

• Ability to collaborate effectively with business, technology, data, and delivery teams.

• Understanding of responsible AI principles, data literacy concepts, and process governance practices.

• Strong problem-solving skills, curiosity, and a continuous learning mindset.

• Proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, and Visio.

• Experience supporting enterprise-wide transformation or modernization initiatives.

• Experience working with Agile delivery teams.

• Certifications such as CBPP, BPMP, Lean Six Sigma, Agile, Design Thinking, Prosci, Microsoft AI-900, or related credentials.

• Experience with Power Platform, Power Automate, Copilot Studio, or other automation technologies.

Language Requirement: English is required; bilingualism (English/French) is considered an asset

Reliability Status Clearance (Enhanced Level B), including fingerprinting, a criminal record check, and a credit check. You must have resided in Canada for at least 5 years and hold Permanent Resident or Canadian Citizenship status.

What's in it For You:

• Influence enterprise-level decisions and help shape organizational priorities and outcomes.

• Work directly with senior leaders and gain broad exposure across the organization.

• Contribute to the development of key enterprise transformation, governance, and prioritization capabilities.

• Enjoy a flexible, collaborative, hybrid work environment.

• Be part of a culture grounded in accountability, respect, learning, and continuous improvement.

• Access ongoing professional development and growth opportunities.

Pay Range: $88,200 - $110,200

#LI-VS1

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.