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Marketing Manager/Director

Location: Chick-fil-A Northeast Columbus (Easton & Hamilton Quarter)

Position Type: Full-Time (40 hours/week; flexible scheduling)

Overview

Working at a Chick-fil-A restaurant is more than a job- it's an opportunity for leadership development, relationship building, and community impact in a positive, people-focused environment. The Marketing Manager/Director plays a vital role in growing brand awareness, deepening community partnerships, and supporting sales and catering growth across both Northeast Columbus locations. This leader helps our team live out our purpose of Winning Hearts Every Day by connecting our restaurants with schools, churches, and local organizations, while creating moments that make our guests feel valued and known. This role blends strategy and community engagement-ideal for someone who is both creative and relational, with a passion for excellence and hospitality.

Purpose

To lead community engagement, marketing initiatives, and local partnerships that drive restaurant growth and strengthen Chick-fil-A Northeast Columbus's presence in the community. This person serves as an ambassador of the Chick-fil-A brand-representing our values with authenticity and warmth while executing campaigns and partnerships that inspire connection and loyalty.

Key Responsibilities

Community Engagement

• Build and nurture relationships with schools, churches, nonprofits, and local businesses.
• Lead and represent both Easton and Hamilton restaurants at community events and sponsorships (e.g., Spirit Nights, fundraisers, family events).
• Coordinate with Catering Managers/Coordinators to identify opportunities that grow outside sales and corporate partnerships.
• Handle donation and partnership requests in alignment with company priorities.
• Partner with leadership to plan and host team and community events that align with brand purpose.

Marketing & Promotion

• Plan and execute seasonal and local marketing campaigns that drive awareness and guest engagement.
• Collaborate with the Social Media Manager (contract) to maintain consistent, on-brand storytelling across all digital platforms.
• Manage in-restaurant marketing materials and displays (POP, reader boards, flyers, etc.).
• Promote new and limited-time menu items through creative local activations.
• Track results and feedback from events, partnerships, and campaigns to guide future efforts.

Strategic Growth

• Develop annual marketing plan in partnership with the Operator and leadership team.
• Collaborate with both restaurant teams to align marketing goals with operational priorities.
• Identify opportunities to highlight team culture and service excellence through community and digital channels.

Requirements

• Hours: 40-45 hours per week (flexible scheduling, some evenings/weekends for events).
• Commitment: One-year minimum to the role with opportunity for advancement.
• Field-based position-majority of time spent in the community or between stores.
• Must complete designated onboarding, brand, and team member training.

Qualifications & Skills

• Strong communication and relationship-building abilities.
• Highly organized, detail-oriented, and proactive.
• Creative thinker with strategic planning skills.
• Confident public speaker; comfortable representing Chick-fil-A in external settings.
• Experience in marketing, community engagement, social media, or event planning preferred.
• Servant leader mindset with a genuine care for people.
• Demonstrates initiative, accountability, and professionalism.
• Familiarity with Chick-fil-A standards, the HEARD guest recovery model, and Connecteam (preferred, but training provided).

Perks of Working at Chick-fil-A

• Flexible Hours: Work schedule designed to accommodate family, school, or personal priorities.
• Closed Sundays: Enjoy guaranteed time off to rest and recharge.
• Work Directly with the Operator: Gain mentorship and leadership experience from the Operator and Director Team.
• Opportunity for Growth: Advancement potential within marketing or other leadership pathways.
• Competitive Pay & Benefits: Includes health insurance and 401(k) options.
• Scholarships: Access to Chick-fil-A Leadership and Remarkable Futures Scholarships.
• A Friendly Place to Work: Join a purpose-driven, team-oriented culture where people matter.

About Chick-fil-A Northeast Columbus

Chick-fil-A Northeast Columbus operates two thriving locations-Easton Town Center and Hamilton Quarter-led by Operator Paul Rankin and a dedicated team committed to serving guests and developing leaders. We believe in creating experiences that go beyond great food by building genuine relationships and investing in our people and community.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.