60 Cengage Learning Customer Service Jobs Hiring Near You

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Cengage is seeking a sales analyst to organize sales data and provide dashboards and scorecards to the global sales team to enable data-based decisions and improve overall sales performance. This role requires strong analytical skills, exceptional communication skills, and the ability to collaborate with cross-functional teams, including marketing teams, finance, and sales. The ideal candidate will be proficient in tools like Excel, SFDC Analytics Studio, Chat GPT, PBI, and collaborate with team members to identify market trends, monitor sales performance, and provide actionable recommendations for sales planning.

You will partner closely with Sales Leadership, Finance, and Analytics teams to translate sales data into actionable strategies and continuously optimize dashboards based on performance insights.

What You'll Do Here:

• Analyzing sales data. Reviewing and interpreting sophisticated data sets to identify trends, opportunities, and patterns that inform decision-making processes.
• Evaluating market trends. Conducts in-depth market research and analysis to ensure sales strategies align with evolving customer needs and market conditions.
• Developing sales reports. Develop, build, and maintain dashboards and reporting frameworks using PBI and Excel to monitor important metrics, sales performance, pipeline health, quota attainment, and productivity metrics.
• Employing AI and automation tools to improve lead scoring, pipeline analysis, and customer insights.
• Supporting the sales team. Enable GTM collaboration on account and product strategies. Improve execution by growing both seller confidence and time spent selling. Support sales goal attainment by providing access to leading and lagging indicators.
• Document operational processes, AI use cases, and reporting methodologies, in partnership with enterprise data analytics team.
• Collaborating with team members. Work with stakeholders across departments to align sales initiatives, data definitions, and analytical methodologies with broader organizational objectives.
• Providing actionable insights. Deliver data-driven insights by translating complex data into clear, compelling stories that highlight key performance drivers, business implications, and actionable recommendations to improve sales performance and drive business growth.

Skills You'll Need Here:

• Education: Bachelor's degree in business administration, data analysis, or related field, or equivalent experience.
• Experience: 3-7 years of experience in sales analysis, business intelligence, or a related role.
• Technical skill:. Proficiency in Excel, CRM platforms, Gong, SQL, and data visualization tools like PBI.
• Analytical skills: Strong ability to interpret and analyze complex data.
• Familiarity with AI tools, automation platforms, and generative AI applications.
• Communication skills: Strong communication and datastorytelling skills, including the ability to distill complex analyses into concise, executiveready narratives that influence decisionmaking.
• Problem-solving: Adept at identifying issues and recommending effective solutions.
• Time management: Ability to handle multiple projects and meet deadlines.
• Certifications: Certifications in data analysis or CRM platforms are a plus.
  

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company'sdiscretionaryincentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

10% Annual: Individual Target$77,100.00 - $100,200.00 USD