60 Cengage Learning Customer Service Jobs Hiring Near You

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Sr. Director, Royalty and Product Finance management

At Cengage, the Sr. Director, Royalty and Product Finance operations is in charge of royalty payments and product data. They are tasked with crafting, implementing, and running the royalties and product data strategy and managing the related team. This position leads the team that sets up and maintains accurate royalty details and payments and serves as the business owner of Cengage's royalty system. Responsibilities include approving payments and supplying audit documentation and support. They also oversee the group that updates material master (product) data throughout its lifecycle, ensuring precise and auditable details in Cengage's systems. The director manages accurate metadata feeds to external sites and product marketing forms sent to resellers. They are responsible for controlling legal and financial risk in all royalty and product finance operations, reducing expenses, improving workflows, and encouraging scalable solutions among this team and other collaborators. The royalty and product data team reports to them within the finance organization.

What you will do here:

• Lead and nurture the group responsible for issuing timely and accurate contributor/author payments and maintaining/updating royalty models to reflect new strategies
• Build and scale new processes by forming a deep understanding of Cengage's processes, systems/tools, personnel, and strategic direction
• Define, structure, and complete improvement initiatives by developing work plans, collecting and synthesizing relevant data, leading analyses, and developing meaningful recommendations. Present these findings to executive-level leaders.
• Lead critical analyses and special projects to resolve contributor issues
• Coordinate all aspects of data setups across all Cengage content data systems (i.e. royalty system IPM Fadel, PIM, SAP, Fedel etc.)
• Collaborate with business managers, finance leaders, and operations leaders to deliver timely and accurate reporting that supports business operational needs

Skills and experiences, you will need:

• A four-year college degree in finance, accounting, business, or a related field required
• 7+ years of professional experience, including corporate, team, and program leadership. Must have experience in a professional services organization (consulting, private equity, investment banking) and/or cross-functional leadership role (corporate finance/decision support, corporate strategy, business operations, or corporate transformation)
• Preferred experience in SAP, PIM, Vistex
• 3+ years of people management and development experience
• Must work well in a matrix environment across multiple groups and levels
• Is a self-starter, analytical, and driven to deliver outcomes; able to prioritize across multiple projects
• Demonstrated success in data analysis, managing multi-discipline partners, driving complex projects from conception to implementation
• Collaborative and proactive problem solving to inspire change through influence
• Strong writing and verbal skills; able to simplify complex analysis for senior audiences

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company'sdiscretionaryincentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

30% Annual: Individual Target$138,200.00 - $179,650.00 USD