61 Cengage Learning Customer Service Jobs Hiring Near You

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students and lifelong learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Are you a proactive individual who excels in communication and sales, loves people, loves books, and loves libraries? The team behind our storied brand Thorndike Press is currently seeking an high-performing Library Sales Consultant to join us at Cengage. In this role, you will be responsible for promoting and selling our large print book editions to customers in the Public Library market. Your exceptional communication and sales skills will play a vital role in establishing strong customer relationships and recognizing sales opportunities. Occasional travel is required for team meetings and events.

What you'll do here:

• Engage with our public library customers to meet or exceed your sales targets
• Identify and prospect potential new library customers within your territory
• Conduct outbound sales calls and emails to potential and current customers
• Develop and maintain a strong sales pipeline
• Prospect, present, propose, and close sales of our large print lists
  

Skills you will need here:

• High school diploma or equivalent (Bachelor's degree preferred); equivalent experience will also be considered.
• Proven experience in inside sales or a related customer-facing role
• Strong communication and interpersonal skills
• Excellent presentation and closing skills
• Proactive and dedicated to delivering high-quality outcomes
• Ability to build and maintain customer relationships
• Proficient in using CRM software and Microsoft Office Suite
• Experience working with or in public libraries, knowledge of the publishing industry and experience with large print books is a plus
  

Thorndike Press is the top tier English language imprint of large print editions for libraries and well-known to librarians across country. Large print is for everyone, from grown-ups who want a more comfortable reading experience to young readers developing their confidence and comprehension skills. We offer everything from bestsellers and bestselling authors, as well as beloved genres like Westerns and romancein our high-quality accessible format.

The Thorndike brand is a part of Cengage, which also includes leading brand names such as National Geographic Learning, Gale, Infosec, ed2go, readytohire, Milady, and Nelson.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content. We serve the higher education, workforce skills, secondary education, English language teaching and library markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$19.00 - $24.00 USD