Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Celonis
45 Celonis Customer Service Jobs Hiring Near You
Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
The Team You will be joining the Celonis Services team. Our team's mission is to drive product ... Communicate and collaborate directly with the end customer to gather requirements and showcase ...
The Team You will be joining the Celonis Services team. Our team's mission is to drive product ... Communicate and collaborate directly with the end customer to gather requirements and showcase ...
Lead Project Manager
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant - Public Sector
New York, NY · On-site
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant - Public Sector
New York, NY · On-site
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Lead Consultant - Public Sector
Washington, DC · On-site +1
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant - Public Sector
Washington, DC · On-site +1
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Associate Technology Consultant - Galaxy Graduate Program
New York, NY · On-site
$83K - $90K/yr
The Team You will be joining the Celonis Services team. Our team's mission is to drive product ... Build-out critical KPIs and integrate them into customer solutions * Develop Python scripts ...
Associate Technology Consultant - Galaxy Graduate Program
New York, NY · On-site
$83K - $90K/yr
The Team You will be joining the Celonis Services team. Our team's mission is to drive product ... Build-out critical KPIs and integrate them into customer solutions * Develop Python scripts ...
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
... Services firms to fuel Celonis' growth in non-linear ways. Within the Ecosystem, the Strategy ... Manage stakeholders across various Celonis functions, partners, customers & third parties to ensure ...
... Services firms to fuel Celonis' growth in non-linear ways. Within the Ecosystem, the Strategy ... Manage stakeholders across various Celonis functions, partners, customers & third parties to ensure ...
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Director - Strategy Consulting Partnerships North America
New York, NY · On-site
$240K - $280K/yr
... Services firms to fuel Celonis' growth in non-linear ways. Within the Ecosystem, the Strategy ... Manage stakeholders across various Celonis functions, partners, customers & third parties to ensure ...
Director - Strategy Consulting Partnerships North America
New York, NY · On-site
$240K - $280K/yr
... Services firms to fuel Celonis' growth in non-linear ways. Within the Ecosystem, the Strategy ... Manage stakeholders across various Celonis functions, partners, customers & third parties to ensure ...
Be the bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients * Assess our customer installed base IT landscape ...
Be the bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients * Assess our customer installed base IT landscape ...
Be the bridge between our product & engineering teams within Celonis and the client's teams to provide the best technical services. * Assess the IT landscape maturity of our customer installed base ...
Be the bridge between our product & engineering teams within Celonis and the client's teams to provide the best technical services. * Assess the IT landscape maturity of our customer installed base ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Be the bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients * Assess our customer installed base IT landscape ...
Be the bridge between our product & engineering teams within Celonis with the clients teams to provide the best technical services for our clients * Assess our customer installed base IT landscape ...
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology ... Serve as the "Voice of the Customer" to our Product teams, ensuring our development roadmap aligns ...
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology ... Serve as the "Voice of the Customer" to our Product teams, ensuring our development roadmap aligns ...
Drive the development of Celonis delivery assets and solutions. Define service delivery strategies ... Customer Impact: Own customer health and engage directly with customer stakeholders (CoE Leads ...
Drive the development of Celonis delivery assets and solutions. Define service delivery strategies ... Customer Impact: Own customer health and engage directly with customer stakeholders (CoE Leads ...
Celonis Jobs Information
What is it like to work at Celonis?
Celonis is a dynamic and innovative company that prioritizes collaboration, creativity, and continuous learning, fostering a culture of entrepreneurship and growth. The company's global teams are structured around product development, sales, and customer success, with a focus on delivering exceptional customer experiences and driving business outcomes through process mining and execution management. Working at Celonis may appeal to candidates who are passionate about leveraging technology to drive business transformation, are eager to take on new challenges, and are motivated by the opportunity to make a meaningful impact in a rapidly growing and innovative industry.
What are the most popular jobs at Celonis?
What are the most popular categories at Celonis?
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 7 days ago
Job description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible. We invest heavily in advanced AI capabilities-specifically our Process Intelligence Graph-to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role:
As Services Manager, you will lead, guide and develop a team of 10+ Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management.
You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.
The Work You'll Do:
The qualifications you need:
Visa sponsorship is not offered for this role.
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$158,000-$186,000 USD
What Celonis can offer you:
About Us:
Celonis makes processes work - for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
The Role:
As Services Manager, you will lead, guide and develop a team of 10+ Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management.
You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.
The Work You'll Do:
- Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
- Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis' largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
- Value and Adoption - Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.
- Product - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction. Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
- People - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Project managers and Consultants, specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
- Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
- Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Program Manager and Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall
The qualifications you need:
- 7+ years of experience in delivering high complex projects as a Program Manager or Program Director.
- Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics project
- Proven track record of leading complex transformational customer programs.
- Good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants and Project Managers
- Experience in managing professional services teams, preferably in enterprise SaaS companies
- Experience of building relationships with sales teams, involvement in deals
- Proven leadership in interacting with senior / executive level customers
- Experience in recruiting, motivating and retaining top talent
- Excellent communication skills
Visa sponsorship is not offered for this role.
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in New York, based on a Full Time Schedule.
$158,000-$186,000 USD
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.
About Us:
Celonis makes processes work - for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.