Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are ...
Celonis
52 Celonis Customer Service Jobs Hiring Near You
Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are ...
Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Manager, Services
New York, NY · On-site
You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Senior Consultant - Public Sector
Washington, DC · On-site +1
$128K - $150K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Senior Consultant - Public Sector
Washington, DC · On-site +1
$128K - $150K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Project Manager
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Senior Consultant - Public Sector
New York, NY · On-site
$128K - $150K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Senior Consultant - Public Sector
New York, NY · On-site
$128K - $150K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
New York, NY · On-site
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
New York, NY · On-site
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Lead Consultant - Public Sector
Washington, DC · On-site +1
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant - Public Sector
Washington, DC · On-site +1
$162K - $191K/yr
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
New York, NY · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead Consultant
Raleigh, NC · On-site
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are ...
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Associate Value Engineer (AI-Driven Data Science & Analytics) - Orbit Program
New York, NY · On-site
$125K - $150K/yr
Present the Celonis AI value proposition and vision to customers and align our solutions with their ... Partner with the implementation services team to ensure successful value realization for customers.
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
Raleigh, NC · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Lead AI Consultant
New York, NY · On-site
As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates: * Make Celonis Business ...
Celonis Jobs Information
What is it like to work at Celonis?
Celonis is a dynamic and innovative company that prioritizes collaboration, creativity, and continuous learning, fostering a culture of entrepreneurship and growth. The company's global teams are structured around product development, sales, and customer success, with a focus on delivering exceptional customer experiences and driving business outcomes through process mining and execution management. Working at Celonis may appeal to candidates who are passionate about leveraging technology to drive business transformation, are eager to take on new challenges, and are motivated by the opportunity to make a meaningful impact in a rapidly growing and innovative industry.
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Job description
The Team:
Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.
The Role:
As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.
The work you'll do:
- Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
- Named technical contact for Premium Support Customers
- Accept, qualify, drive, and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
- Qualify problems or defects for handover and collaboration with 3rd Level
- KPI adherence based on external Service Level Agreements and Organizational Level Agreements
- Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
- Prepare and deliver Webcasts to customers and support staff on selected technical topics
- Collaborate with customers based on given and preferred communication channels
- Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
- Coverage of on-call rotations as part of the global team.
The qualifications you need:
- You hold a Bachelor of Computer Science or related degree
- Role requires and active Government Clearance (Public Trust, Secret or Top Secret) with 18 months - 2 years of remaining eligibility
- Have a minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements.
- Demonstrated use of AI in support administration, troubleshooting, documentation etc.
- Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
- Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
- Goal-oriented, independent, and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
- Have senior customer communication and handling skills
- Strong customer service focus
- Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake
Visa sponsorship is not offered for this role.