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CarMax

120 Carmax Customer Service Jobs Hiring Near You

CarMax, Inc.

Representative, Customer Service

Kennesaw, GA · On-site

$17.40 - $24.40/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Position Overview As a Representative, Customer Service, you'll be the voice ...

Carmax

Entry Level Clerk

Kennesaw, GA · On-site

$15 - $21/hr

Deliver a world-class customer service experience Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by ...

Carmax

Entry Level Clerk

Atlanta, GA

$15 - $21/hr

Deliver a world-class customer service experience Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by ...

Carmax

Sales Consultant - Customer Service

Etowah, NC · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Portland, TX · On-site

$15.50 - $23.30/hr

Padre Island Drive, Corpus Christi, Texas, 78412 CarMax, the way your career should be! Position ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

East Meadow, NY · On-site

$20.60 - $30.90/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Vancouver, WA · On-site

$19 - $28.50/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Chimayo, NM · On-site

$17.20 - $25.80/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Gainesville, GA · On-site

$15.50 - $23.30/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Redlands, CA · On-site

$20.60 - $30.90/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Bristol, TN · On-site

$15.50 - $23.30/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Conroe, TX · On-site

$17.20 - $25.80/hr

6173 - Conroe - 2531 I45N, Conroe, Texas, 77304 CarMax, the way your career should be! Position ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Hearne, TX · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Tyler, TX · On-site

$15.50 - $23.30/hr

6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701 CarMax, the way your career should be ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Lubbock, TX · On-site

$15.50 - $23.30/hr

6146 - Lubbock - 6410 66th Street, Lubbock, Texas, 79424 CarMax, the way your career should be ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Fort Wayne, IN · On-site

$15.50 - $23.30/hr

At CarMax, honesty and integrity are the foundation of our success, and those same values will help ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Kentwood, MI · On-site

$17.20 - $25.80/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ...

Carmax

Sales Consultant - Customer Service

Norco, CA · On-site

$28.80 - $43.20/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Sales and customer service experience in retail or similar environments. * Basic proficiency with ...

Carmax

Sales Consultant - Customer Service

Jackson, TN · On-site

$21.60 - $32.40/hr

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and ... Sales and customer service experience in retail or similar environments. * Basic proficiency with ...

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All JobsCarmax Customer Service Jobs

CarMax Jobs Information

Do workers at CarMax get paid breaks?

Sometimes. Only some people get paid breaks.
54% of people say they don’t get paid breaks.
Based on data from 120 people who took the Breakroom Quiz between July 2025 and July 2026.

Does CarMax pay people when they’re sick?

Yes. Most people get paid when they’re sick.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 132 people who took the Breakroom Quiz between July 2025 and July 2026.

At CarMax, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 126 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at CarMax?

Only some people who work part-time get paid time off.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from CarMax affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at CarMax?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 142 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 23% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at CarMax worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.

Do CarMax workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for CarMax workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at CarMax?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 125 people who took the Breakroom Quiz between July 2025 and July 2026.

Do CarMax managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at CarMax spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at CarMax?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 133 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a CarMax job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at CarMax good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 58 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at CarMax feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 130 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at CarMax get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 128 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at CarMax?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 129 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at CarMax enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 110 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at CarMax recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 142 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at CarMax?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 133 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at CarMax?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think CarMax’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 123 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how CarMax is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 122 people who took the Breakroom Quiz between July 2025 and July 2026.

What are the most popular job types at Carmax?

    What are the most popular jobs at Carmax?

    What are the most popular categories at Carmax?

    Infographic showing various Customer Service job openings at Carmax in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Physical job distribution.

    Representative, Customer Service

    CarMax, Inc.

    Kennesaw, GA • On-site

    $17.40 - $24.40/hr

    Full-time

    PTO

    Re-posted 12 days ago

    CarMax rating

    8.0

    Company rating: 8.0 out of 10

    Based on 371 frontline employees who took The Breakroom Quiz

    26th of 733 rated retailers

    Job description

    9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
    CarMax, the way your career should be!
    Position Overview
    As a Representative, Customer Service, you'll be the voice of CarMax Auto Finance, delivering exceptional support and ensuring every customer feels valued. At CarMax, we put people first-customers and associates alike-while redefining the car buying experience. In this role, you'll resolve inquiries, educate customers on account details, and collaborate across teams to provide best-in-class service. Your efforts will help maintain CarMax as the trusted choice for car buying and financing.
    Why CarMax?
    At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
    Team Overview
    Join a team that values empathy, integrity, and transparency in every interaction. You'll manage complex customer concerns, process payments, and balance customer needs with performance goals. Working closely with multiple departments, you'll play a critical role in resolving issues efficiently while supporting CarMax Auto Finance's success.
    Role Responsibilities
    • Handle inbound customer calls and provide clear, accurate answers regarding account details.
    • Resolve account-related issues promptly, escalating to management when necessary.
    • Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
    • Document all interactions in internal systems to maintain accurate records.
    • Collaborate with other departments to resolve concerns within company policies and legal guidelines.

    Required Qualifications
    • High school diploma or equivalent, or at least one month of related experience/training.
    • Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
    • Flexible availability, including evenings, weekends, and some holidays.
    • Strong communication skills to engage customers effectively via phone and manage challenging conversations.
    • Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

    About CarMax
    At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
    As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
    The hourly rate for this position is:
    $17.40 - $24.40
    Benefits:
    Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
    Associates that are considered full-time hourly or commission/incentive eligible:
    • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
    • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

    Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
    For more details about benefits, please visit our CarMax Benefits website.
    Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

    What CarMax employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    CarMax logo

    About CarMax

    Sourced by ZipRecruiter

    CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

    Industry

    Automobile dealers and finance and insurance

    Company size

    10,000+ Employees

    Headquarters location

    Henrico, VA, US

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