Customer Advisor
Des Moines, IA · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
60 Carmax Customer Advisor Jobs Hiring Near You
Customer Advisor
Des Moines, IA · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Columbia, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Columbia, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Des Moines, IA · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Des Moines, IA · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Oklahoma City, OK · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Oklahoma City, OK · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Lexington, KY · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Lexington, KY · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Lexington, KY · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Lexington, KY · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Saint Matthews, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Saint Matthews, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Fort Myers, FL · On-site
$23.60/hr
Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as ...
Customer Advisor
Hopkins, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hopkins, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Sumter, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Sumter, SC · On-site
$23.60/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Charleston, SC · On-site
$22.42/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Charleston, SC · On-site
$22.42/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Oklahoma City, OK · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Oklahoma City, OK · On-site
$21.24/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Hartford, CT · On-site
$27.14/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Newport News, VA · On-site
$22.42/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Newport News, VA · On-site
$22.42/hr
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
El Paso, TX · On-site
6038 - El Paso - 1300 Pendale Road, El Paso, Texas, 79936 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a ...
Customer Advisor
El Paso, TX · On-site
6038 - El Paso - 1300 Pendale Road, El Paso, Texas, 79936 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a ...
Customer Advisor
Newport News, VA · On-site
7294 - Newport News - 12966 Jefferson Ave, Newport News, Virginia, 23608 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by ...
Customer Advisor
Newport News, VA · On-site
7294 - Newport News - 12966 Jefferson Ave, Newport News, Virginia, 23608 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by ...
CarMax Jobs Information
Do workers at CarMax get paid breaks?
Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 107 people who took the Breakroom Quiz between September 2025 and August 2026.
56% of people say they don’t get paid breaks.
Based on data from 107 people who took the Breakroom Quiz between September 2025 and August 2026.
Does CarMax pay people when they’re sick?
Yes. Most people get paid when they’re sick.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and August 2026.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and August 2026.
At CarMax, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 110 people who took the Breakroom Quiz between September 2025 and August 2026.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 110 people who took the Breakroom Quiz between September 2025 and August 2026.
Do part-time workers get paid time off at CarMax?
Only some people who work part-time get paid time off.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
Is the health insurance from CarMax affordable enough for their workers?
Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 97 people who took the Breakroom Quiz between August 2025 and August 2026.
88% of people say the health insurance costs are okay
Based on data from 97 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at CarMax?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 124 people who took the Breakroom Quiz between September 2025 and August 2026.
95% of people say they get paid time off.
Based on data from 124 people who took the Breakroom Quiz between September 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.
- 23% of people with changing schedules find out their shifts one week or less ahead of time.
- 25% of people with changing schedules find out their shifts two weeks ahead of time.
- 14% of people with changing schedules find out their shifts three weeks ahead of time.
- 38% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers at CarMax worry about hours?
Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
76% of people report they don’t worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Do CarMax workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
54% report that they don’t have enough control over which shifts they work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it for CarMax workers to change shifts?
Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to get time off at CarMax?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 109 people who took the Breakroom Quiz between September 2025 and August 2026.
80% of people report it’s easy to get time off.
Based on data from 109 people who took the Breakroom Quiz between September 2025 and August 2026.
Do CarMax managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.
Do jobs at CarMax spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it to take sick days at CarMax?
Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 116 people who took the Breakroom Quiz between September 2025 and August 2026.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 116 people who took the Breakroom Quiz between September 2025 and August 2026.
Is a CarMax job good for students?
Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
73% of students report this is a good place to work if you’re studying.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at CarMax good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 58 people who took the Breakroom Quiz between May 2025 and May 2026.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 58 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at CarMax feel treated with respect by their managers?
Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.
84% of people say they’re treated with respect by their managers.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at CarMax get to take their breaks without interruption?
Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 112 people who took the Breakroom Quiz between September 2025 and August 2026.
89% of people report that they get to take their breaks without interruption.
Based on data from 112 people who took the Breakroom Quiz between September 2025 and August 2026.
Is it stressful to work at CarMax?
Some people feel stressed here.
61% of people say they often feel stressed at work.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.
61% of people say they often feel stressed at work.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at CarMax enjoy their jobs?
Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people report they enjoy their job.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at CarMax recommend working with their team?
Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 125 people who took the Breakroom Quiz between September 2025 and August 2026.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 125 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get enough training when they start at CarMax?
Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 120 people who took the Breakroom Quiz between September 2025 and August 2026.
72% of people report they got enough training when they started working here.
Based on data from 120 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get support to advance at CarMax?
Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 113 people who took the Breakroom Quiz between September 2025 and August 2026.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 113 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people think CarMax’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 108 people who took the Breakroom Quiz between September 2025 and August 2026.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 108 people who took the Breakroom Quiz between September 2025 and August 2026.
Do workers feel well informed about how CarMax is doing?
Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 105 people who took the Breakroom Quiz between September 2025 and August 2026.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 105 people who took the Breakroom Quiz between September 2025 and August 2026.
What other companies are hiring for Customer Advisor jobs?
What are the most popular jobs at Carmax?
What are the most popular categories at Carmax?
CarMax rating
7.9
Based on 374 frontline employees who took The Breakroom Quiz
37th of 739 rated retailers
Job description
6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322
CarMax, the way your career should be!
Position Overview
As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled technicians, you'll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals who thrive in a fast-paced, customer-focused environment and want to grow their career with a Fortune 100 Best Company to Work For®.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Required Qualifications
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$23.60 - $23.60
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
Position Overview
As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled technicians, you'll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals who thrive in a fast-paced, customer-focused environment and want to grow their career with a Fortune 100 Best Company to Work For®.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Deliver outstanding customer service by greeting all service customers warmly and professionally.
- Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
- Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
- Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
- Handle service payments and cash management with precision and integrity.
- Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Exceptional communication and interpersonal skills, both in person and over the phone.
- Strong customer service focus, consistently providing an iconic customer experience.
- Ability to read, interpret, and maintain accurate records using intermediate computer skills.
- Collaborative mindset to work effectively across departments.
- Comfortable performing multiple tasks in a fast-paced, dynamic setting.
- Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
- Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$23.60 - $23.60
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
About CarMax
Sourced by ZipRecruiter
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Industry
Automobile dealers and finance and insurance
Company size
10,000+ Employees
Headquarters location
Henrico, VA, US