In this role, you will be responsible for maximizing the conversion of customer sales into completed installations by leading the end-to-end operational performance of Brightspeed's order fulfillment ...
Brightspeed
44 Brightspeed Sales Jobs Hiring Near You
In this role, you will be responsible for maximizing the conversion of customer sales into completed installations by leading the end-to-end operational performance of Brightspeed's order fulfillment ...
Financial Analyst
Charlotte, NC · On-site +1
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Financial Analyst
Charlotte, NC · On-site +1
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Financial Analyst
Charlotte, NC · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Financial Analyst
Charlotte, NC · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Quick apply
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by ... This role helps deliver accurate, timely, and actionable insights across pricing, sales channels ...
Brightspeed Jobs Information
What is it like to work at Brightspeed?
Brightspeed is a company that values collaboration and innovation, fostering a culture of teamwork and open communication among its employees. As a telecommunications provider, Brightspeed offers a dynamic work environment with a focus on delivering high-speed internet and network services to its customers, with a team structure that emphasizes customer-centricity and technical expertise. Working at Brightspeed may appeal to candidates who are passionate about technology and customer service, with opportunities to grow professionally and contribute to the company's mission of connecting communities through reliable and fast internet services.
What makes Brightspeed an attractive place to work?
Brightspeed is a telecommunications company that aims to deliver fast, reliable, and affordable internet services to communities across the United States. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge technology and projects that drive business success. Joining Brightspeed can provide professionals with a chance to make a meaningful impact in their communities, develop their skills, and advance their careers in a rapidly evolving industry.
Do workers at Brightspeed get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
83% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
Does Brightspeed pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
At Brightspeed, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and July 2026.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Brightspeed affordable enough for their workers?
Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and July 2026.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and July 2026.
Do people get paid time off at Brightspeed?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.
89% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 43% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 14% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers at Brightspeed worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Brightspeed workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
50% report that they don’t have enough control over which shifts they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it for Brightspeed workers to change shifts?
Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and March 2026.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to get time off at Brightspeed?
Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.
86% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Brightspeed managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.
Do jobs at Brightspeed spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to take sick days at Brightspeed?
Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Brightspeed good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Brightspeed feel treated with respect by their managers?
Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
71% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Brightspeed get to take their breaks without interruption?
Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
36% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Brightspeed?
Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people say they often feel stressed out at work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Brightspeed enjoy their jobs?
Only some people enjoy their job.
47% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.
47% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Brightspeed recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Brightspeed?
Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Brightspeed?
Most people aren’t given support to advance their career here.
In the last year, 73% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 73% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Brightspeed’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Brightspeed is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular job types at Brightspeed?
What are the most popular jobs at Brightspeed?
What are the most popular categories at Brightspeed?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Brightspeed rating
7.5
Based on 26 frontline employees who took The Breakroom Quiz
48th of 98 rated telecommunications companies
Job description
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We are looking for a Senior Director, Order Operations and Fulfillment to join our growing team! In this role, you will be responsible for maximizing the conversion of customer sales into completed installations by leading the end-to-end operational performance of Brightspeed's order fulfillment process. You will own the critical operational metrics and cross-functional execution required to improve install conversion, reduce cancellations, optimize installation capacity, and eliminate friction throughout the order-to-install journey.
Working across Sales, Customer Experience, Field Operations, Network Operations, IT, Marketing, and Planning, you will serve as the operational integrator responsible for identifying breakdowns, driving accountability, and accelerating performance improvements that directly impact revenue realization and customer experience.
You will establish operational governance, lead cross-functional "War Room" initiatives, and leverage data-driven insights to continuously improve fulfillment efficiency and installation success.
In this role, success means ensuring that every qualified customer sale has the highest possible likelihood of becoming a completed installation. You will create visibility across the entire fulfillment process, removes operational barriers, aligns capacity with demand, and leads the cross-functional execution necessary to accelerate revenue realization while delivering an exceptional customer experience.
As Senior Director, Order Operations and Fulfillment, your duties and responsibilities will include:
Primary Responsibilities
- Establish a high-performance culture focused on accountability, speed, innovation, and continuous improvement
- Lead executive communications by developing and delivering clear, data-driven presentations and business updates for senior leadership, including the CEO
- Build and lead a high-performing team while fostering a culture of ownership, collaboration, and execution excellence
- Champion change management initiatives that enable rapid adoption of new technologies, AI capabilities, automation solutions, and improved operating processes
Order-to-Install Performance
- Own end-to-end performance of the sales-to-install process
- Lead the end-to-end transformation of the Order-to-Install organization, driving operational excellence with urgency, agility, and a startup mindset to accelerate business results
- Maximize the percentage of customer orders that result in completed installations
- Develop and execute strategies to improve install conversion rates while reducing customer fallout and cancellations
- Monitor performance across every stage of the fulfillment lifecycle and proactively resolve bottlenecks
Order Management & Fallout Reduction
- Oversee operational health of order management processes
- Identify, prioritize, and eliminate causes of order fallout
- Partner with IT and Operations to improve automation, workflow efficiency, and order accuracy
- Drive root cause analysis and corrective actions for recurring fulfillment issues
Interval & Capacity Management
- Own operational interval performance from order submission through installation
- Partner with Field Operations to optimize technician capacity and installation scheduling
- Ensure installation demand and operational capacity remain aligned
- Identify forecast gaps and proactively recommend capacity adjustments
Appointment Optimization & Install Readiness
- Improve appointment utilization, first-time install success, and customer readiness
- Partner with Customer Experience teams to ensure customers are prepared for scheduled installations
- Reduce missed appointments and prevent avoidable installation failures
Cross-Functional Performance Leadership
- Partner cross-functionally with Technology, Customer Operations, Sales, Network, and Product teams to remove barriers, accelerate delivery, and improve the customer journey
- Lead cross-functional operational governance through recurring performance reviews and War Room sessions
- Coordinate rapid resolution of systemic issues impacting installation performance
- Drive accountability across Sales, Operations, Network Engineering, Field Services, Customer Care, Marketing, Finance, and Technology
Operational Analytics & Continuous Improvement
- Develop executive-level performance dashboards and operational scorecards
- Analyze trends, identify performance drivers, and recommend strategic improvements
- Champion Lean, continuous improvement, and operational excellence initiatives
- Develop and execute the vision and roadmap for AI, automation, and digital capabilities to improve customer experience, reduce cycle times, and increase operational efficiency
- Drive innovation by identifying, implementing, and scaling technology-enabled process improvements that simplify operations and enhance performance
- Own the execution of continuous improvement initiatives, translating process insights into measurable operational and financial outcomes
- Leverage data and analytics to identify opportunities, monitor performance, and make informed decisions that improve Order-to-Install KPIs
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field
- 8+ years of progressive leadership experience in operations, sales operations, service delivery, or telecommunications
- Demonstrated experience leading complex cross-functional operational initiatives
- Strong analytical and operational problem-solving skills
- Experience managing performance through KPIs, dashboards, and operational governance
- Proven ability to influence senior leaders across multiple business functions without direct authority
- Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies preferred
- Advanced proficiency with data visualization and reporting tools (Power BI, Tableau, SQL, Excel)
LEADERSHIP COMPETENCIES:
- Enterprise thinking
- Cross-functional influence
- Operational excellence
- Customer obsession
- Data-driven decision making
- Accountability and ownership
- Change leadership
- Executive communication
- Continuous improvement mindset
KEY PERFORMANCE INDICATORS:
- Percentage of customer sales converted into completed installations
- Install conversion rate
- Order fallout rate
- Customer cancellation rate
- Days from order to install
- Installation interval performance
- Capacity utilization
- Appointment success rate
- Install readiness rate
- First-time installation completion
- Sales-to-install cycle time
- Revenue realization from booked sales
#LI-SS1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy Notice
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