61 Bcforward Customer Service Representative Jobs Hiring Near You

Job ID: JP46561

Anticipated Start Date: July 6, 2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Primary duties may include, but are not limited to:

• Assists agents and brokers via telephone or written communication.

• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.

• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.

• Coordinates mailings and fulfillment requests.

• Assists in broker road shows.

• Provides reports to brokers.

• Works on special projects.
  

Requirements:

• Requires a high school diploma or a GED equivalent and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.

• Previous health insurance industry experience preferred.

• Advanced benefits, claims processing or membership knowledge preferred.

• Call center customer service (3+ years preferred), experience with dual monitors, experience with wo

  rk at home procedures & privacy requirements per HIPAA PHI/PII guidelines.

• Experience with Medicare/Medicaid preferred.

• Experience w/ Microsoft Office required, including Outlook, Teams, Excel, and Word.

• Associate will need to be bilingual in English and Spanish
  

Job Type: Contract

Additional Details:

• Hybrid, 1 day a week in office. Location: 11430 NW 20TH ST STE 300 Miami, FL

• Candidates should not be licensed sales agents as this poses a conflict of interest.

• There will be two shifts: Monday-Friday 8am-5pm or 8:30-5:30pm
  

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.