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60 Bcforward Customer Service Representative Jobs Hiring Near You

BCForward

customer service Represntative

Pennington, NJ · On-site

$20 - $21/hr

Customer Service Representative (Level III) Location: Hopewell, NJ (Onsite -- Princeton Place at ... Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a ...

BCforward

Call Center

Austin, TX · On-site

$15.25 - $19.75/hr

Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... H&PS "The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and ...

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

Customer Service Representative Worksite: Austin, TX (Onsite) Duration: 12 months (Possible ... Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a ...

BCForward

Call Center Representative

Pennington, NJ · On-site

$21/hr

BCforward is currently seeking a highly motivated Call Center Representative - Pennington, NJ 08534 Job Title: Customer Service Representative (Level III) Location: Pennington, NJ 08534 Duration: 12 ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... BCforward will send official notice ahead of a confirmed start date. Tentative Start Date: August ...

BCForward

Customer Service Resp

Farmington Hills, MI · On-site

$20 - $21/hr

Educates the customer about Bank products and services. GENERAL FUNCTION: Handles telephone calls ... Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a ...

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Infographic showing various Customer Service Representative job openings at Bcforward in the United States as of August 2026, with employment types broken down into 38% Full Time, 1% Part Time, and 61% Contract. Highlights an 96% Physical, and 4% Remote job distribution.

Hiring Now: Customer Service Representative | Phoenix, AZ |

BCForward

Phoenix, AZ • On-site

$17.10/hr

Contractor

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Representative
Location: Phoenix, AZ 85004
Duration: 5-Month Contract (Possibility of Extension)

 

Position Summary

We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong experience in customer service, office administration, and accurate data entry, along with a proven ability to manage inquiries, maintain precise records, and communicate with diverse stakeholders in a professional environment.

Key Responsibilities

  • Answer main phone lines, screen calls, greet callers and walk-ins, and route inquiries accurately and timely.
  • Register parties for hearings, including names, phone numbers, and call times.
  • Elevate complex case inquiries to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
  • Communicate verbally and in writing regarding case and hearing status.
  • Respond to appeal status inquiries from internal and external customers and process requests.
  • Research multiple databases to address case status questions.
  • Enter data into the case management system to document information and conversations.
  • Perform secretarial tasks including processing mail and faxes, word processing decisions, and copying electronic records and digital recordings.

Required Skills & Qualifications

  • Proficiency with Microsoft Office programs.
  • Knowledge of professional conduct, confidentiality, and ethical guidelines for protecting customer information.
  • Strong customer service skills with the ability to handle diverse and upset customers with tact and diplomacy.
  • Excellent interpersonal communication and effective decision-making abilities.
  • Professional verbal and written communication skills.
  • Accurate typing and proficiency operating office equipment, including PCs, scanners, and fax machines.
  • Ability to use a personal computer with multiple programs running simultaneously.
  • Ability to perform repetitive, detail-oriented work with a high level of accuracy.
  • Ability to sit for prolonged periods and research data using a case tracking system.

Preferred Qualifications

  • Basic secretarial, legal support, or professional office experience.
  • Customer service experience handling both phone and in-person inquiries.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

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About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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