Tucson, AZ · On-site
$15 - $16/hr
BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Tucson, AZ 85705! Position Title: Customer Service Representative Location: Tucson, AZ 85705 ...
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Tucson, AZ · On-site
$15 - $16/hr
BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Tucson, AZ 85705! Position Title: Customer Service Representative Location: Tucson, AZ 85705 ...
Phoenix, AZ · On-site
$15 - $16/hr
BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Phoenix, AZ 85031! Position Title: Customer Service Representative Location: Phoenix, AZ 85031 ...
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Phoenix, AZ · On-site
$15 - $16/hr
BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Phoenix, AZ 85031! Position Title: Customer Service Representative Location: Phoenix, AZ 85031 ...
$14.50 - $19.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... The Customer Service Representative receives inbound calls from customers as initial point of ...
$14.50 - $19.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... The Customer Service Representative receives inbound calls from customers as initial point of ...
Phoenix, AZ · On-site
$19/hr
BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007 Job Title: Customer Service Representative Duration: 4+ Months Location: Phoenix, AZ 85007 Description * The ...
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Phoenix, AZ · On-site
$19/hr
BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007 Job Title: Customer Service Representative Duration: 4+ Months Location: Phoenix, AZ 85007 Description * The ...
Phoenix, AZ · On-site
$18 - $18.92/hr
We are seeking a Customer Service Representative II to join our team within the Office of the ... BCforward is an equal opportunity employer.
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Phoenix, AZ · On-site
$18 - $18.92/hr
We are seeking a Customer Service Representative II to join our team within the Office of the ... BCforward is an equal opportunity employer.
San Antonio, TX · On-site
$12.59/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Rep 0-12 month(s) SAN ANTONIO TX 78249 $12.59/hr on w2 The Customer Service Rep ...
San Antonio, TX · On-site
$12.59/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Rep 0-12 month(s) SAN ANTONIO TX 78249 $12.59/hr on w2 The Customer Service Rep ...
South Charleston, WV · Remote
$19 - $21/hr
Customer Service Representative Worksite: 100% Remote Role Duration: 6 months (Possible extension ... BCforward is an equal opportunity employer.
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South Charleston, WV · Remote
$19 - $21/hr
Customer Service Representative Worksite: 100% Remote Role Duration: 6 months (Possible extension ... BCforward is an equal opportunity employer.
San Antonio, TX · On-site
$14.50 - $19.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Job Title : HR Customer Service Representative Contract length : 0-12 month(s) Location : SAN ...
San Antonio, TX · On-site
$14.50 - $19.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Job Title : HR Customer Service Representative Contract length : 0-12 month(s) Location : SAN ...
$15.75 - $21.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Our client is looking for Customer Service Representative @ AUSTIN TX 78727 Start for this project ...
$15.75 - $21.50/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Our client is looking for Customer Service Representative @ AUSTIN TX 78727 Start for this project ...
San Antonio, TX · On-site
$12.56/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Position: HR Customer Service Representative Location: SAN ANTONIO TX 78205 Duration: 12+months ...
San Antonio, TX · On-site
$12.56/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Position: HR Customer Service Representative Location: SAN ANTONIO TX 78205 Duration: 12+months ...
El Paso, TX · On-site
$21 - $22/hr
BCforward is an equal opportunity employer.
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El Paso, TX · On-site
$21 - $22/hr
BCforward is an equal opportunity employer.
Boston, MA · Remote
$18 - $22/hr
Customer Service Rep. III Location: Indianapolis, IN (preferred) or Remote Duration: 12 months ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...
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Boston, MA · Remote
$18 - $22/hr
Customer Service Rep. III Location: Indianapolis, IN (preferred) or Remote Duration: 12 months ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Representative Location: SAN ANTONIO TX 78205 Duration: 12+months Rate: $12.59/Hr ...
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Representative Location: SAN ANTONIO TX 78205 Duration: 12+months Rate: $12.59/Hr ...
Austin, TX · On-site
$19 - $20/hr
Bcforward is looking for CSR Position: Customer Service Representative Worksite: Austin, TX 78727 Duration: 6+ months (Possible extension) Tentative Start date: Aug 3rd, 2026 - Client is expecting ...
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Austin, TX · On-site
$19 - $20/hr
Bcforward is looking for CSR Position: Customer Service Representative Worksite: Austin, TX 78727 Duration: 6+ months (Possible extension) Tentative Start date: Aug 3rd, 2026 - Client is expecting ...
West Lafayette, IN · On-site
$24 - $25/hr
... call center, customer service, or higher education environment • Familiarity with university ... BCforward is an equal opportunity employer.
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West Lafayette, IN · On-site
$24 - $25/hr
... call center, customer service, or higher education environment • Familiarity with university ... BCforward is an equal opportunity employer.
BCForward is currently looking for Bilingual Customer Service Rep (Remote) Job Title: Bilingual Customer Service Rep Work Location: Remote Expected Duration: 12+ Months Contract We are seeking a ...
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BCForward is currently looking for Bilingual Customer Service Rep (Remote) Job Title: Bilingual Customer Service Rep Work Location: Remote Expected Duration: 12+ Months Contract We are seeking a ...
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Position: Customer Service Representative Location: KNOXVILLE TN 37932 Duration: 12 months Rate ...
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Position: Customer Service Representative Location: KNOXVILLE TN 37932 Duration: 12 months Rate ...
La Verne, CA · On-site
$16 - $21.75/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Representative Location: La Verne, CA Duration: 6+ Months Job Summary Responsible ...
La Verne, CA · On-site
$16 - $21.75/hr
Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Customer Service Representative Location: La Verne, CA Duration: 6+ Months Job Summary Responsible ...
Schaumburg, IL · On-site
$21.50 - $22.50/hr
BC forward is currently seeking a highly motivated CSR / Client Support Specialist for an ... BCforward will send official notice ahead of a confirmed start date. Expected Duration: 06+ months ...
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Schaumburg, IL · On-site
$21.50 - $22.50/hr
BC forward is currently seeking a highly motivated CSR / Client Support Specialist for an ... BCforward will send official notice ahead of a confirmed start date. Expected Duration: 06+ months ...
Tampa, FL · On-site
$20 - $21/hr
Customer Service Representative Location:4951 SAVARESE CIR, Tampa, FL, USA, 33634 Duration:12 ... BCforward is an equal opportunity employer.
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Tampa, FL · On-site
$20 - $21/hr
Customer Service Representative Location:4951 SAVARESE CIR, Tampa, FL, USA, 33634 Duration:12 ... BCforward is an equal opportunity employer.
$15 - $16/hr
Contractor
Posted 12 days ago
Interact with customers by phone and in person to provide information on products, services, licenses, registrations, titles, permits, and program eligibility.
Intake and process orders, account changes, cancellations, and complaint details with accuracy.
Resolve service or billing issues, including exchanges, refunds, and bill adjustments, in compliance with policy.
BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Tucson, AZ 85705!
Position Title: Customer Service Representative
Location: Tucson, AZ 85705
Anticipated Start Date: ASAP
Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months with the possibility of extension
Job Type: Onsite
Pay Range: $15.00/hr.- $16.00/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
We are seeking a Customer Service Representative to join our team in Tucson. The ideal candidate will have strong experience in customer service, complaint resolution, and clerical processing and a proven ability to deliver accurate information, resolve inquiries, and process transactions in alignment with program rules and procedures.
Responsibilities:
· Interact with customers by phone and in person to provide information on products, services, licenses, registrations, titles, permits, and program eligibility.
· Intake and process orders, account changes, cancellations, and complaint details with accuracy.
· Verify and implement appropriate changes to resolve customer problems and document outcomes.
· Maintain detailed records of inquiries, complaints, comments, transactions, and actions taken in the system.
· Resolve service or billing issues, including exchanges, refunds, and bill adjustments in compliance with policy.
· Complete forms and requests such as contracts, address changes, and service discontinuance orders using computer systems.
· Refer unresolved or complex grievances to designated departments for further review.
· Determine charges, collect deposits or payments, and arrange billing as required.
· Contact customers regarding inquiry responses, investigation results, or planned adjustments.
· Perform journey-level customer service tasks, apply discretion when releasing information, and research and analyze policies to resolve issues.
· Handle cash-related duties periodically, including adding money receipts, reconciling cash, and preparing and transmitting daily deposits to the bank or state treasurer’s office.
Required Skills & Qualifications:
· Customer service experience with ability to follow established guidelines and procedures.
· Knowledge of applicable program rules, regulations, policies, procedures, systems, and relevant statutes.
· Clerical skills, including data entry, records management, forms processing, and office terminology.
· English language proficiency, including grammar, composition, and spelling.
· Active listening and clear speaking skills to convey information effectively.
· Service orientation with ability to assess needs and meet quality standards.
· Reading comprehension and documentation accuracy for work-related materials.
· Critical thinking to evaluate options and resolve problems, including difficult complaints.
Preferred Skills:
· Bilingual capability.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
It services
5,001 - 10,000 Employees
Indianapolis, IN, US
1998