Software Support Specialist
Waco, TX · On-site
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
47 Axiscare Software Jobs Hiring Near You
Software Support Specialist
Waco, TX · On-site
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
Software Support Specialist
Waco, TX · On-site
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
Quick apply
Software Support Specialist
Waco, TX · On-site
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations.
Customer Onboarding Manager
Waco, TX · Remote
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Quick apply
Customer Onboarding Manager
Waco, TX · Remote
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Technical Recruiter
Waco, TX · Remote
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Technical Recruiter
Waco, TX · Remote
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Customer Onboarding Manager
Waco, TX · On-site
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Customer Onboarding Manager
Waco, TX · On-site
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Associate Product Manager
Waco, TX · On-site
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Associate Product Manager
Waco, TX · On-site
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Remain knowledgeable about any and all updates to the AxisCare platform. * Generate future ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Technical Recruiter
Waco, TX · Remote
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Quick apply
Technical Recruiter
Waco, TX · Remote
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Technical Recruiter
Waco, TX · On-site
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Technical Recruiter
Waco, TX · On-site
Remote Role Type: Full-Time Summary The Technical Recruiter at AxisCare will develop and run full-cycle recruiting for our technical roles across our Software Engineering, QA, and Product Management ...
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Quick apply
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Product Manager
Waco, TX · On-site
At AxisCare, AI isn't a tool we experiment , but how we work. Every PM on our team uses AI-assisted ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Product Manager
Waco, TX · On-site
At AxisCare, AI isn't a tool we experiment , but how we work. Every PM on our team uses AI-assisted ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
Associate Product Manager
Waco, TX · Remote
At AxisCare, AI isn't a tool we experiment with, but it's how we work. Every PM on our team uses AI ... Demonstrated curiosity about how software is built and how product decisions get made. * Strong ...
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Quick apply
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Customer Success Manager
Waco, TX · Remote
... from AxisCare. * Adoption and Onboarding: Facilitate the successful onboarding of new clients ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Customer Success Manager
Waco, TX · Remote
... from AxisCare. * Adoption and Onboarding: Facilitate the successful onboarding of new clients ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Senior Software Engineer
Waco, TX · Remote
$108K - $143K/yr
- Senior Software Engineer Reports To - Engineering Manager Summary AxisCare is hiring a full-time, fully remote Senior Software Engineer to help us build, ship, and maintain the market-leading SaaS ...
Senior Software Engineer
Waco, TX · Remote
$108K - $143K/yr
- Senior Software Engineer Reports To - Engineering Manager Summary AxisCare is hiring a full-time, fully remote Senior Software Engineer to help us build, ship, and maintain the market-leading SaaS ...
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
This role requires a deep understanding of the AxisCare user interface, Medicaid billing workflows ... Utilization of software and email to perform job functions. * Will need to conduct camera-on ...
Senior Software Engineer
Waco, TX · Remote
$125K - $165K/yr
- Senior Software Engineer Reports To - Engineering Manager Summary AxisCare is hiring a full-time, fully remote Senior Software Engineer to help us build, ship, and maintain the market-leading ...
Quick apply
Senior Software Engineer
Waco, TX · Remote
$125K - $165K/yr
- Senior Software Engineer Reports To - Engineering Manager Summary AxisCare is hiring a full-time, fully remote Senior Software Engineer to help us build, ship, and maintain the market-leading ...
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Re-posted 3 days ago
Job description
Job Description - Software Support Specialist
Reports To: Director of Customer Support
Location: On-Site (Waco, TX)
Position Type: Full-Time
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
Position Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
Minimum Qualifications (Knowledge, Skills and Abilities)
Preferred Qualifications (Knowledge, Skills and Abilities)
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Software Support Specialist Working Conditions
Compensation and Benefits:
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
Reports To: Director of Customer Support
Location: On-Site (Waco, TX)
Position Type: Full-Time
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
- Positive and encouraging - believing the best in themselves and others
- Desiring to learn and grow - curious and seeking to "get a little better every day"
- Responsible to show up to work consistently
- Persistent/steady in the way they approach their work
- Persistent in fulfilling company/manager expectations
- Able to work collaboratively and independently
- Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.
Position Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
- Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
- Manage your work - Follow up with clients and keep notes through ZenDesk
- Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
- Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
- Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
- Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.
Minimum Qualifications (Knowledge, Skills and Abilities)
- Professional demeanor and excellent phone etiquette
- Strong problem identification and resolution skills
- Excellent listening skills
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Proficient navigating computer software programs
- Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
- Ability to receive honest and candid feedback about work performance
Preferred Qualifications (Knowledge, Skills and Abilities)
- Bachelor's or equivalent experience (Preferred)
- Help desk experience: (1 year)
- Windows OS experience (1 year)
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Software Support Specialist Working Conditions
- Schedule: Monday - Friday, 8am-5pm
- On-call as necessary - work that exceeds 40 hours per week is time and a half
- Manual dexterity required to use desktop computer and peripherals
Compensation and Benefits:
- Competitive salary and comprehensive benefits package.
- Monthly performance incentives based on percentage of individual work completed.
- Annual performance incentives determined by contribution to reaching team goals.
- Opportunities for professional growth and career development.
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Company will provide laptop and other needed computer equipment.
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
About AXISCARE
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