60 Avera Customer Service Jobs Hiring Near You

Location:

Avera at Home Mitchell

Worker Type:

Regular

Work Shift:

Primarily days with night, weekend and holiday on-call involvement (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview
Responsible for the daily management of community-based home health and hospice services, ensuring the delivery of high quality, safe, and efficient patient care. The Agency Manager serves as the Agency Administrator and is appointed by the governing body.
What you will do

• Demonstrates ability to communicate, plan, and be responsible for all day-to-day operations of the agency, including the execution of strategic goals.
• Ensures that the Agency employs qualified personnel, including assuring the development of personnel qualifications and policies.
• Provides input for budget preparation; monitors expenses; develops plan of action to correct variances, and achieves agency growth targets.
• Monitors patient care and agency processes to assure safe, customer-focused approach. Implements and leads change initiatives to impact operational and quality outcomes.
• Demonstrates positive collaborative relationships with individuals, groups, health facilities and referral sources, becoming the face of Avera.
• May serve as a liaison in meeting with patients and families in the hospital, long-term care facilities, and clinics to assess and evaluate patient for home care appropriateness.
• Monitors and analyzes unit specific performance improvement data; including annual agency review, complaints, incidents, and develops Quality Improvement and Performance Improvement Plan.
• Provides input and assures compliance with agency policies and procedures, scope of care, performance improvement, safety, environmental, and infection control standards.
• Promotes and maintains an environment that is in compliance with state, federal and regulatory requirements.
• Provides direct support and administrative control of any agency branches or alternative site locations on a daily basis.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Required Education, License/Certification, or Work Experience:

• Social Worker - Licensing Board BSW or MSW. An Active license in the state of practice Upon Hire or
• Physical Therapist - Licensing Board An Active license in the state of practice Upon Hire or
• Registered Nurse (RN) - Board of Nursing An Active license in the state of practice Upon Hire or
• State Activity Coordinator Certificate - Certification Board An Active license in the state of practice Upon Hire or
• Nursing Home Administrator - Licensing Board An Active license in the state of practice Upon Hire
• 1-3 years supervisory or administrative experience in home health care or related health programs

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.