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Ascensus Jobs Information

What is it like to work at Ascensus?

Ascensus is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the growth and success of the organization.

As a leading provider of retirement and college savings solutions, Ascensus operates with a mission-driven approach, offering a range of products and services that support the financial well-being of individuals and families. The company's team structure is designed to promote open communication and knowledge sharing, with various departments working together to deliver exceptional customer experiences.

Working at Ascensus may appeal to individuals who are passionate about making a positive impact on people's lives through financial services, as the company offers opportunities for professional growth and development in a supportive and inclusive work environment.

What makes Ascensus an attractive place to work?

Ascensus is a leading provider of retirement plan services, serving over 7 million plan participants and offering a comprehensive suite of solutions for employers and financial institutions. The company fosters a collaborative and innovative work environment, with opportunities for professional growth and development through training programs, mentorship, and cross-functional projects. By joining Ascensus, individuals can contribute to the company's mission of helping people achieve financial well-being and gain valuable experience in the retirement services industry.

Do workers at Ascensus get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Ascensus pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

At Ascensus, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Ascensus affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Ascensus?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Ascensus worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Ascensus workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it for Ascensus workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Ascensus?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Ascensus managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Ascensus spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Ascensus?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Ascensus good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Ascensus feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Ascensus get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Ascensus?

Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Ascensus enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Ascensus recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Ascensus?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Ascensus?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Ascensus’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Ascensus is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.

What are the most popular jobs at Ascensus?

What are the most popular categories at Ascensus?

Infographic showing various Part Time job openings at Ascensus in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 52% Physical, 4% Hybrid, and 44% Remote job distribution.

Part -Time Digital Communications Specialist

Truity Credit Union

Houston, TX • On-site

Part-time

Posted 13 days ago

Job description

JOB SUMMARY
This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, resolving issues, and conducting transactions by telephone, fax, email, mail, digital banking messaging, or other electronic means. Must possess analytical and technical skills to address questions and issues related to electronic services.
ESSENTIAL FUNCTIONS
May include any and/or all of the following:
  1. Assist members through Digital Banking Messages
  2. Work Overflow Callbacks
  3. Load Travel Cards
  4. Assist outside departments through chat/email for member requests.
  5. Be prompt, ready, and logged in to assist members at your appropriate scheduled time, i.e., arrival time, breaks, and lunches.
  6. Have a good working knowledge of our products and services and the benefits they provide.
  7. Be prompt to respond to members within the expected time frames for chat, digital banking messages, email, and call backs.
  8. With the intention of every member, every time, every day offer products and services that benefit and enhance members lives, in addition to meeting the strategic goals.
  9. Utilize skills to effectively manage call length, speed of answer, and daily volumes.
  10. Actively listen and respond to member inquiries, suggestions, requests, and concerns while providing exceptional service.
  11. Analyze and decision waiving of penalties and fees within approved limits ($50).
  12. Manage and complete actions needed for fraud/identity theft/disputes related to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.
  13. Successfully maintain knowledge and utilization of software applications, such as QuickAssist, Ascensus, Ipay, Check Review, Banno People, Auto Pilot, etc. to provide quick and efficient service to members.
  14. Adhere to the clean desk policy to secure member information and follow opening and closing procedures.
  15. In the appropriate time frame, successfully complete all applicable compliance training and testing.
  16. When appropriate, participate in business development activities including community partner relations.
  17. Assist Spanish-speaking members when applicable.
  18. Perform member service duties as needed to serve member needs, including opening personal accounts and specialized accounts, such as IRA's, Trusts, etc. Preform member inquire research, wire transfers, and other transactions.
  19. Stay up-to-date on product and service changes as well as troubleshooting solutions for digital services.
  20. Remain informed, alert, and vigilant as it relates to fraud and/or scam activity.
  21. Key relevant member activity and interactions into Symitar Notes to consistently provide a better member experience from all employees interacting with the member.
  22. Take loan applications as appropriate and provide payoff information when requested.
  23. Perform all other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
  • Knowledge of:
      • Credit Union products and services
      • Consumer Lending loan products
      • IRA, HSA, and Trusts
      • Visa Cards
      • Microsoft Office Suite
      • Technology and various software programs
  • Ability to:
      • Maintain accuracy
      • Carry out Credit Union mission, philosophies, values, and practices
      • Solve practical problems and deal with variables in situations
      • Multitask and make decisions in a fast-paced environment
      • Organize and prioritize to make deadlines
      • Open and close a call with warmth and professionalism
      • Ability to communicate effectively and efficiently in a timely manner
      • Ability to successfully communicate the benefit of products/services
      • Speak with confidence and clarity
      • Adapt professional style to the needs of the members
      • Maintain confidentiality and professionalism
  • Skill in:
      • Strong verbal and written communication
      • The ability to serve members through digital banking messages, e-mail, and live chat forums
      • Participate in a productive team environment

QUALIFICATIONS
Critical Development Experiences:
Pursue opportunities for professional growth and development through training, education, and self-study
Successfully complete all applicable compliance training and testing
Education and experience equivalent to:
A minimum of one year up to three years of similar or related experience, including preparatory experience
A high school degree or equivalent
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
REGULATORY COMPLIANCE & CONFIDENTIALITY
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible
Equal Opportunity Employer/Veterans/Disabled
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.

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