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Ascensus
Ascensus

60 Ascensus Desktop Support Jobs Hiring Near You

Ascensus

Call Center Representative

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

ASCENSUS

Bilingual Call Center Representative

Tampa, FL · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

$19/hr

Ascensus is the largest independent retirement and Government Savings services provider in the US ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Bilingual Call Center Representative

Houston, TX · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

ASCENSUS

Bilingual Call Center Representative

Newark, NJ · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

ASCENSUS

Call Center Representative

Albuquerque, NM · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

Phoenix, AZ · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

Albuquerque, NM · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

$19/hr

Ascensus is the largest independent retirement and Government Savings services provider in the US ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Bilingual Call Center Representative

Detroit, MI · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

ASCENSUS

Bilingual Call Center Representative

Detroit, MI · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

Houston, TX · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

Washington, DC · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Bilingual Call Center Representative

Addison, TX · On-site

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

$19/hr

Ascensus is the largest independent retirement and Government Savings services provider in the US ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

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All JobsAscensus Desktop Support Jobs

Ascensus Jobs Information

What is it like to work at Ascensus?

Ascensus is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the growth and success of the organization.

As a leading provider of retirement and college savings solutions, Ascensus operates with a mission-driven approach, offering a range of products and services that support the financial well-being of individuals and families. The company's team structure is designed to promote open communication and knowledge sharing, with various departments working together to deliver exceptional customer experiences.

Working at Ascensus may appeal to individuals who are passionate about making a positive impact on people's lives through financial services, as the company offers opportunities for professional growth and development in a supportive and inclusive work environment.

Do workers at Ascensus get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Ascensus pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

At Ascensus, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Ascensus affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Ascensus?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Ascensus worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Ascensus workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it for Ascensus workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Ascensus?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Ascensus managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Ascensus spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Ascensus?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Ascensus good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Ascensus feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Ascensus get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Ascensus?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Ascensus enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Ascensus recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Ascensus?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Ascensus?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think Ascensus’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Ascensus is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular job types at Ascensus?
    What are the most popular jobs at Ascensus?
    What are the most popular categories at Ascensus?
    Infographic showing various Desktop Support job openings at Ascensus in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, 6% Hybrid, and 24% Remote job distribution.
    Call Center Representative

    Call Center Representative

    Ascensus

    Remote

    $19/hr

    Other

    Retirement

    Posted 10 days ago

    Ascensus rating

    8.5

    Company rating: 8.5 out of 10

    Based on 38 frontline employees who took The Breakroom Quiz

    25th of 146 rated financial services

    Job description

    Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
    Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
    Video Interviewing:
    As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!
    The hourly rate is $19. Class start dates are:

    • 8/5/26
    ****These positions are 100% fully remote****
    The first 4 weeks consist of training from 10:00 am to 6:30 pm EST.
    After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):
    Late Shift
    • 11:30 am to 8:00 pm
    • 12:30 pm to 9:00 pm
    • 1:30 pm to 10:00 pm
    • 2:30 pm to 11:00 pm
    The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
    Essential Functions
    Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Below functions are across all roles.
    • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
    • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
    • Process financial and non-financial transactions timely and accurate.
    • Demonstrate flexibility and team-orientation.
    • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
    Required Education and Experience
    • High school diploma or GED, and further applicable education or equivalent experience.
    • 1+ years of call center or customer service experience preferred
    • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
    • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
    • Computer proficiency is required
    • Excellent listening, verbal and written skills
    • Detail oriented, flexible, and self-motivated

    Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

    What Ascensus employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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