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What are the key skills and qualifications needed to thrive as a Program Manager, and why are they important?

To thrive as a Program Manager, you need expertise in project planning, resource allocation, risk management, and a solid understanding of program life cycles, often supported by a bachelor's degree and experience in project or program management. Familiarity with tools like Microsoft Project, Jira, and certifications such as PMP or PgMP is typically required. Excellent leadership, communication, and problem-solving skills help in coordinating cross-functional teams and managing stakeholder expectations. These skills ensure that complex programs are delivered on time, within scope, and aligned with organizational goals.

How does a Program Manager typically collaborate with cross-functional teams to achieve project goals?

Program Managers work closely with cross-functional teams such as engineering, marketing, finance, and operations to align project objectives with organizational strategy. They facilitate communication, coordinate resources, and manage dependencies across teams to ensure milestones are met on schedule. Regular meetings, status updates, and transparent documentation are key practices, helping to address challenges proactively and keep everyone on track. This collaborative approach not only drives program success but also builds strong professional relationships across the organization.

What is program management?

Program management is the coordinated oversight and management of multiple related projects that align with an organization's strategic objectives. Program managers ensure that projects within a program are executed efficiently, risks are managed, and benefits are realized. They focus on aligning project outcomes with business goals, optimizing resources, and communicating progress to stakeholders. Unlike project managers, who handle individual projects, program managers oversee a collection of projects to deliver greater value.

What is the difference between Program Management vs Project Management?

AspectProgram ManagementProject Management
FocusOversees multiple related projects to achieve strategic objectivesManages individual projects to meet specific goals
ScopeBroader, involving multiple projects and stakeholdersNarrower, focused on specific deliverables
ResponsibilitiesAligns projects with organizational strategy, manages interdependenciesPlans, executes, and closes individual projects
CertificationsPMP, PgMP often preferredPMP commonly required

While both roles require strong organizational and leadership skills, program management focuses on coordinating multiple projects to achieve strategic goals, whereas project management concentrates on delivering specific project outcomes efficiently.

Do workers at ArcBest get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and May 2026.

Does ArcBest pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2026.

Is the health insurance from ArcBest affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers at ArcBest worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and March 2026.

Do ArcBest workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for ArcBest workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at ArcBest?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Do ArcBest managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at ArcBest do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
93% of people report that they don’t do extra unpaid work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at ArcBest?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at ArcBest feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at ArcBest get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at ArcBest?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at ArcBest enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at ArcBest recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at ArcBest?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at ArcBest?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think ArcBest’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how ArcBest is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular job types at Arcbest?
    What are the most popular jobs at Arcbest?
    What are the most popular categories at Arcbest?
    Infographic showing various Program Management job openings at Arcbest in the United States as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Physical job distribution.
    Management Training Program, Operations Supervisor

    Management Training Program, Operations Supervisor

    ArcBest

    Columbus, OH • On-site

    Full-time

    This job post has expired today. Applications are no longer accepted.

    ArcBest rating

    8.1

    Company rating: 8.1 out of 10

    Based on 21 frontline employees who took The Breakroom Quiz

    40th of 335 rated logistics

    Job description

    Summary
    Company
    ABF Freight
    Location
    Columbus, OH
    Workspace
    Service Center
    Pay Type
    Salary, Full-Time
    Job ID
    28115
    Share this job
    Job Description
    When joining our Management Training Program, you will join the company as an Operations Supervisor. During this 20-week program, you will be trained on every aspect of our company and industry from a service center perspective. You will be working at one of our 240 nationwide Service Centers. Willingness to relocate is key to this program. Your training is centered around learning the role of front-line operational supervisors and gain new insight into safety, maintenance and transportation procedures. This orientation enables you to observe supervisors during the operational shifts (inbound, outbound, city and DC) of an ABF Freight Service Center. You will also have a glimpse into Sales by spending time with ArcBest Account Managers. By accompanying account managers on client presentations, you will learn the dynamics of proactively managing ArcBest accounts. After training, you will be placed in one of our more than 240 facilities across the continental United States as an Operations Supervisor. Those in our top management positions all paved their way by developing and strengthening their own abilities throughout their ArcBest and ABF Freight careers.
    Responsibilities
    • Support our values driven culture focused on creativity, integrity, collaboration, growth, excellent, and wellness.
    • Foster safe handling, loading, unloading, and storage of hazardous materials.
    • Coordinate work assignments and monitor performances.
    • Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
    • Other duties and projects, as assigned.
    • Maintain a positive attitude in a highly intense environment.
    • Provide training, performance feedback, and disciplinary recommendations, as needed.
    • Maintain appropriate load plan and ensure proper load balance for safe vehicle operation.
    • Work in a team setting to accomplish department goals.
    • Provide a clean, safe working environment for all personnel and visiting customers.
    • Assign job tasks to workers according to unloading and loading schedules.

    Requirements
    Education:
    • Bachelor's Degree Business, Supply Chain Management, or related field, preferred
    Computer Skills:
    • Proficient in Microsoft Office Suite, required
    Additional Requirements:
    • General knowledge of freight, imports, exports, and proper freight handling techniques, preferred
    • Must be willing to relocate, required
    Competencies:
    • Active Learning
    • Customer Focus
    • Effective Communications
    • Problem Solving
    • Solutions and Services

    Other Details
    Work Hours:
    • Schedule may vary depending on Service Center location.
    Compensation:
    • This is a salary position paid biweekly.

    About Us
    ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

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