60 Apl Logistics Customer Service Jobs Hiring Near You

OVERVIEW:

Under the direction of a General Manager, the incumbent manages one or more cost

centers. Working with and through supervisory and warehouse personnel, the

incumbent is a team builder who manages the daily activities of the warehouse

including personnel scheduling, supervision and proper and safe utilization of space,

equipment, building and personnel. The Operations Manager services as the key

interface and coordinator between warehouse and office operations. Within the scope

of this position's responsibilities, the incumbent must apply the APL Logistics

Continuous Improvement (ACI) Model for operational efficiency to improve business

processes, increase proficiency and increase efficiency through waste elimination

while at the same time, meeting Corporate values and objectives.

EXPERIENCE

General Experience

• Must be knowledgeable in warehouse management and operations, including equipment and its proper use and maintenance.
• Must have good interpersonal and communication skills, both written and oral.
• Must be able to manage budgets.
• Must be able to analyze and comprehend.

• Must have attention to detail.

Managerial Experience

• Must have two to three (2-3) years of management/supervision experience.

The typical starting salary range for this position is: $71,857 - $143,714.

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:

Vacation
6 days sick time
8 paid holidays
1 paid "Personal Holiday"
Company Bonus Plan
401(K) SAVE Plan
Annual Fixed Contribution
Medical, Dental, Vision, and Life & Disability coverage
Voluntary Benefits
Accident/Critical Illness/Hospital Indemnity Benefits
Tuition reimbursement and student loan assistance
Employee Assistance Program (EAP)
Health Savings Account (HSA) with employer funding and wellness incentives
Flexible Spending Account (FSA)
Employee Referral Program *
Work Location Requirement - APL Logistics:
Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below:  Fully on-site, or fully remote schedules are determined based on role and business needs.
    Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
    Warehouse roles are typically fully on-site.
    Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed.  Adherence to this policy is a condition of employment.

RESPONSIBILITIES:

Labor Management/Leadership

• Directs warehouse supervisory personnel to achieve prescribed objectives.

• Matches skills and background of personnel to work required.

• Ensures that timely performance feedback is given to direct reports on an ongoing basis with formal reviews conducted per Company, approved guidelines.

• Promotes employee development through in-house training, goal setting, and achievement feedback.

• Takes corrective disciplinary measures via progressive and well documented discipline program.

Customer Service 

• Maintains a professional and courteous relationship with all customers and work team. Audit operations to ensure service standards are being met. Provide customer service training program for all front-line personnel. Maintain high profile with customers and solicit feedback.

• May support sales efforts by providing required operations data and interacting with customers.

Safety

• Develops implements and directs programs to ensure the safety of all personnel to meet Company standards and federal regulations. Reports all work-related injuries to upper management immediately, filing appropriate reports and seeking medical attention as needed.

• Actively promotes safety awareness and ensures the continued effectiveness of the programs.  Ensures that regularly scheduled safety inspections are conducted and any necessary corrective actions are taken.  Ensures facility remains in compliance with all city, state and federal regulations

Operations, Facilities and Equipment

• Plans and manages the effective utilization of space to meet cost and service standards. Monitors to ensure it continues to meet Company standards and customer product requirements. Develops and implements an effective product locator system, updating as needed.

• Develops and maintains procedures to ensure the efficient operation and utilization of all warehouse equipment. Monitors the cleanliness and working conditions of all equipment, overseeing repairs, adjustments or replacements as needed. Adjust the quantity and type to meet business needs and minimize costs.

• Develops an equipment maintenance schedule.

Shipping/Receiving/Inventory Control

• Plans and schedules all distribution services including receiving, storage, staging and shipping in an efficient economical manner that meets the customer requirements.

• Responsible for inventory control, directing procedures to ensure the security of assets and the prevention of damages or loss. Maintain cycle count programs to audit inventory accuracy. Prepares month-end reports as required.

Financial

• May participate in the preparation of budget, revenue projections and account analysis.

• Responsible to understand and interpret financial information on the P&L statements

Key Result Areas

• Organize processes to the optimal level through the continual focus on the identification and elimination of waste.

• Apply 5S Lean methodology using a structured 5-step approach to designing, attaining and maintaining a high level of housekeeping and work process organization, thereby creating and sustaining a safe, clean and orderly facility.

BEHAVIORAL COMPETENCIES

• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

• Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, coaches leaders to push decision making down to the most appropriate level; challenges those who retain too much authority. Pushes for the use of sound logic and data when making organization-wide decisions.

• Directs Work - Provides direction, delegating, and removing obstacles to get work done. For example, provides the support people need to achieve objectives and move initiatives forward. Identifies and addresses current and potential barriers to optimal performance. Stays informed on organizational progress toward key goals.

• Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, creates a highly motivating atmosphere in which many people feel energized and enthusiastic about achieving common goals. Trusts the team to make decisions and empowers them to make significant contributions.

• Persuades - Uses compelling arguments to gain the support and commitment of others. For example, creates enthusiasm by building a compelling case, sharing it often and energetically to secure wide support. Brings tough internal and external negotiations to successful closure, earning some valuable wins.

• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies.  Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.

• Develops Talent - Develops people to meet both their career goals and the organization's goals.  For example, creates a development-focused culture, supporting others' development efforts. Establishes ongoing programs and processes to facilitate the development of all talent. Coaches and mentors some key talent.

• Ensures Accountability - Holds self and others accountable to meet commitments. For example, emphasizes accountability, measures organizational performance against goals, addresses poor team performance, does not accept blaming others or excuses.

SKILLS

• Verbal Communication - Acts with expertise as the organization's authority on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Planning and Organizing - Uses experience on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.