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Role: Organization Design Expert - Tech Focus - 12 Month Contract

Location: East Coast (NY/NJ, Atlanta, Charlotte, or South Florida)

Who We Are
AND Digital is a tech company dedicated to accelerating digital delivery and closing the digital skills gap. Since 2014, we have supported organisations in building better digital products and stronger digital teams.
We believe our work should always create a remarkable impact for our clients. Through our regional offices, known as ‘Clubs,’ we build strong relationships with our partners, ensuring they are prioritised by teams located nearby.
This unique model has driven success for both our clients and ourselves, reflected in our remarkable organic growth since 2014. Today, we are over 1,300 people strong, with Clubs across the UK, Europe, and the USA—and plans for global expansion in the coming years.
Join us and help fulfil our mission to close the world’s digital skills gap.

Role Purpose

The Organization Design Expert – Technology is responsible for designing and optimising technology operating models, organisational structures, governance frameworks, and workforce strategies that enable scalable, high-performing engineering and digital organizations.

This role partners with senior technology and business leaders to improve organizational effectiveness, delivery performance, decision-making clarity, and workforce alignment across engineering, product, platform, data, and technology operations functions.

The successful candidate combines deep organization design expertise with practical experience in modern technology environments, including agile delivery models, platform operating models, product-led organizations, and digital transformation programs.

Key Responsibilities

Organization Design & Operating Models

• Design and implement target operating models for technology organizations.
• Define scalable organizational structures across engineering, product, architecture, platform, infrastructure, data, and delivery teams.
• Develop role architectures, accountability models, and organizational layers.
• Align organizational design with strategic business objectives and technology priorities.
• Support transformation initiatives including agile, DevOps, platform, and product-centric operating models.

Span of Control & Structural Effectiveness

• Develop and implement span-of-control frameworks and management layering principles.
• Assess organizational efficiency, decision velocity, and leadership effectiveness.
• Identify opportunities to simplify structures, remove duplication, and optimize team composition.
• Create organizational health metrics and benchmarking approaches.

Governance & Decision Frameworks

• Establish governance structures for technology delivery and operational oversight.
• Define decision rights, escalation paths, forums, and accountability models.
• Create governance cadences supporting portfolio management, prioritization, risk, and delivery oversight.
• Improve cross-functional collaboration between technology, product, operations, finance, and business teams.

Delivery Metrics, OKRs & Performance Frameworks

• Design delivery measurement frameworks and technology performance dashboards.
• Define engineering, delivery, and operational KPIs and OKRs.
• Enable data-driven performance management and continuous improvement practices.
• Establish reporting mechanisms to track organizational effectiveness and delivery outcomes.

Workforce Planning & Capability Strategy

• Lead workforce planning and organizational capacity modeling activities.
• Assess future capability needs across technology domains.
• Develop workforce strategies covering build/buy/borrow decisions, location strategy, and talent scalability.
• Partner with HR and technology leaders on succession planning, skills mapping, and capability development.
• Support organizational conversations related to restructuring, growth, transformation, and workforce optimization.

Stakeholder Engagement & Change Enablement

• Facilitate executive-level organizational design conversations and workshops.
• Present recommendations and insights to senior leadership stakeholders.
• Support organizational change management and transformation adoption activities.
• Build strong partnerships across HR, Finance, Strategy, and Technology leadership teams.

Required Experience

• 8+ years of experience in organization design, operating model consulting, workforce transformation, or technology strategy.
• Strong experience working within technology and digital organizations.
• Proven track record designing operating models for engineering, product, platform, or technology functions.
• Experience defining governance models, decision frameworks, and organizational metrics.
• Strong understanding of agile delivery, product operating models, DevOps, and modern engineering organizations.
• Experience in workforce planning, organizational diagnostics, and transformation programs.
• Consulting background or experience within large-scale enterprise transformation environments preferred.

Required Skills

Technical & Functional Skills

• Organization design methodologies
• Technology operating model design
• Workforce planning and organizational analytics
• Governance and decision-rights frameworks
• KPI / OKR framework development
• Delivery performance management
• Organizational diagnostics and assessment
• Change management and transformation delivery

Leadership & Consulting Skills

• Executive stakeholder management
• Facilitation and workshop leadership
• Strategic problem solving
• Data-driven decision making
• Influencing and negotiation
• Communication and storytelling
• Cross-functional collaboration

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• A safe environment for you to be yourself and challenge yourself.

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.