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What is it like to work at Amtrak?

Amtrak operates with a customer-centric culture, prioritizing safety, reliability, and customer satisfaction in its daily operations. As a national passenger railroad service, Amtrak's workforce is comprised of various teams, including engineers, conductors, maintenance personnel, and customer service representatives, working together to ensure smooth train operations and excellent customer experiences. Working at Amtrak may appeal to individuals who value a dynamic work environment, opportunities for career advancement, and the chance to contribute to the nation's transportation infrastructure.

What makes Amtrak an attractive place to work?

Amtrak is a leading transportation provider in the United States, playing a vital role in connecting communities and promoting sustainable travel options. As a workplace, Amtrak offers a dynamic environment that values innovation, collaboration, and diversity, with opportunities for employees to contribute to the development of modern rail infrastructure and services. Joining Amtrak can provide professionals with a chance to make a meaningful impact, advance their careers, and develop skills in a rapidly evolving industry.

Do workers at Amtrak get paid breaks?

Yes. Most people get paid breaks.
98% of people say they get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Amtrak pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

At Amtrak, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
46% of people say they have to use vacation days when they’re out sick.
Based on data from 63 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Amtrak affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Amtrak?

Most people get paid time off work.
79% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Amtrak worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 104 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Amtrak workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
62% report that they don’t have enough control over which shifts they work.
Based on data from 84 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Amtrak workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Amtrak?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Amtrak managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Amtrak spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 103 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Amtrak?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Amtrak good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Amtrak feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak get to take their breaks without interruption?

Only some people get breaks without interruption.
37% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Amtrak?

Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak enjoy their jobs?

Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak recommend working with their team?

Most people recommend working with their team.
72% of people report that they would recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Amtrak?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Amtrak?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Amtrak’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Amtrak is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Amtrak?

    What are the most popular jobs at Amtrak?

    What are the most popular categories at Amtrak?

    Infographic showing various Procurement job openings at Amtrak in the United States as of August 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

    Dir Quality Management & Training - 90355440 - Philadelphia/New York/DC/Baltimore/Wilmington

    Amtrak

    Philadelphia, PA • On-site

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 17 days ago

    Amtrak rating

    8.0

    Company rating: 8.0 out of 10

    Based on 146 frontline employees who took The Breakroom Quiz

    40th of 98 rated public transport

    Job description

    Your success is a train ride away!

    As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

    Are you ready to join our team?

    Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

    Job Summary

    This position can be located in either Philadelphia PA, Washington DC, New York NY, Baltimore MD, or Wilmington DE. 

    The Director Quality Management and Training (QM&T Director) leads the Quality, Management, and Training team (QM&T Team) to drive standardization, integration, quality management, training, and continuous improvement of CAPD procedures and processes. The QM&T team is part of a centralized project services department providing subject matter expertise and project support to the Amtrak Capital Delivery organization (CAPD). The QM&T Director and staff work with subject matter experts across Amtrak, including project delivery, engineering, operations, and procurement to develop and document work processes in policies and procedures and deploy to the project teams. They will integrate processes across functional areas and the different project delivery arms, ensuring that primary Capital Delivery work processes are controlled. Primary work processes are categorized as project management, project controls, construction management, quality management, document management, and engineering services. The QM&T Director manages multiple subject matter expert teams with several primary responsibilities:  

    • Procedure and Training Management: Develop procedures and training for CAPD project team members. Document work processes (project management, construction management, quality management, document management, and engineering) into controlled policies and procedures. Conduct Project Assessments across the CAPD portfolio to review project team compliance with the published CAPD procedures and further training needs.
    • Project Quality Management: Assist CAPD project teams to implement construction project quality management practices and industry standards. Develop quality management procedures, guidelines and templates. Assess quality management performance of the project teams and construction management firms on the project. 
    • Document Management: Assist CAPD project teams to implement document management practices and assess compliance with published procedures and guidelines. Develop document management procedures, guidelines, and templates.

    Quality Management & Training personnel perform assessments to determine whether project teams have adopted CAPD procedures, processes are improved, and teams are trained. QM&T assures that CAPD project teams, professional services providers, general contractors, and material suppliers follow Amtrak procedures and guidelines when delivering capital projects to Amtrak.

    Essential Functions
    • Manage the subject matter expert teams and lead in the areas of procedure development, project quality management, and document management
    • Engaging executive leadership in quality processes
    • Management and development of professional staff
    • Integration of procedures into an efficient system
    • Creating and maintaining the quality policy and quality manual including changes for continuous improvement
    • Ensuring compliance with the quality policies and procedures
    • Training, delivery, and qualification tracking
    • Supplier quality system assessments
    • Organizing and processing large amounts of data to support decision making
       
    Minimum Qualifications

    • Bachelor's Degree project management, engineering, quality management, construction, or related field required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.

    • PLUS
         11 years of relevant experience required
         13+ years of relevant experience preferred
    Preferred Qualifications
    • Master's degree in engineering, construction, quality management, project management or related field
    • Combined 15 years of experience in engineering, construction, quality management, and/or project management for capital projects
    • Experience in systems engineering
    • Current Project Management Professional (PMP) certification
    • Qualifications to take the Project Management Professional exam. Must pass within one year from hire date
    • Led and completed organization certification in ISO 9001 or Capability Maturity Model
    Knowledge, Skills, and Abilities
    • Excellent listening, interpersonal, written, and oral communication skills including experience making presentations to senior management
    • Experience collaborating with diverse, and geographically dispersed groups of individuals
    • Experience showing strong interdepartmental leadership with the ability to identify problems and develop and implement solutions effectively with cross-departmental stakeholders.
    • Experience working with industry standards and regulations
    • Experience with procurement, project execution, and vendor quality systems, and quality assessments
    • Training and experience with certifications such as ISO 9001 or Capability Maturity Model
    • Solid knowledge of competitive procurement processes and regulations, including alternate delivery (DB, CMAR, Progressive DB) methods in capital projects
    • Ability to manage multiple tasks and/or projects, exercise independent judgment and make solid business decisions within scope of the portfolio based on capital project delivery background and experience
    • Highly motivated and self-directed and able to deliver departmental objectives with limited management oversight
    • Excellent analytical, mathematical, and creative problem-solving skills
    • Logical and efficient, with keen attention to detail
    • Ability to effectively prioritize and execute tasks while under pressure
    •  Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
    • Ability to and the confidence to make decisions 
    Environmental Conditions/Physical Demands
    • Onsite 4/5 Days
    • Travel required to other Amtrak offices, facilities, project and construction sites 25%
    • Must be able to walk the railroad and construction sites when necessary
    • Must have excellent written and oral communication skills

    The salary/hourly range is $163,000.00 - $211,140.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

    Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off  Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave   Life Insurance Rail Pass Privileges   Short- and Long-term Disability Insurance Employee Assistance Program   No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

    Learn more about our benefits offerings here.

    Requisition ID:166774

    Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
    Relocation Offered:No
    Travel Requirements:Up to 25%

    You power our progress through your performance.

    We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


    Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

    Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


    In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

    In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


    Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


    Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

    What Amtrak employees say

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    About Amtrak

    Sourced by ZipRecruiter

    As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

    Industry

    Travel arrangement services

    Company size

    10,000+ Employees

    Headquarters location

    Washington, DC, US

    Year founded

    1971

    View All Amtrak Jobs

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