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Amtrak Jobs Information

What is it like to work at Amtrak?

Amtrak operates with a customer-centric culture, prioritizing safety, reliability, and customer satisfaction in its daily operations. As a national passenger railroad service, Amtrak's workforce is comprised of various teams, including engineers, conductors, maintenance personnel, and customer service representatives, working together to ensure smooth train operations and excellent customer experiences. Working at Amtrak may appeal to individuals who value a dynamic work environment, opportunities for career advancement, and the chance to contribute to the nation's transportation infrastructure.

What makes Amtrak an attractive place to work?

Amtrak is a leading transportation provider in the United States, playing a vital role in connecting communities and promoting sustainable travel options. As a workplace, Amtrak offers a dynamic environment that values innovation, collaboration, and diversity, with opportunities for employees to contribute to the development of modern rail infrastructure and services. Joining Amtrak can provide professionals with a chance to make a meaningful impact, advance their careers, and develop skills in a rapidly evolving industry.

Do workers at Amtrak get paid breaks?

Yes. Most people get paid breaks.
98% of people say they get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Amtrak pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

At Amtrak, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
46% of people say they have to use vacation days when they’re out sick.
Based on data from 63 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Amtrak affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Amtrak?

Most people get paid time off work.
79% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Amtrak worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 104 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Amtrak workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
62% report that they don’t have enough control over which shifts they work.
Based on data from 84 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Amtrak workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Amtrak?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Amtrak managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Amtrak spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 103 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Amtrak?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Amtrak good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Amtrak feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak get to take their breaks without interruption?

Only some people get breaks without interruption.
37% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Amtrak?

Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak enjoy their jobs?

Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Amtrak recommend working with their team?

Most people recommend working with their team.
72% of people report that they would recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Amtrak?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Amtrak?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Amtrak’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Amtrak is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular job types at Amtrak?
    What are the most popular jobs at Amtrak?
    What are the most popular categories at Amtrak?
    Infographic showing various Research job openings at Amtrak in the United States as of August 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

    Principal Operations Research Scientist - 90028548 - Washington

    Amtrak

    Washington, DC • On-site

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 7 days ago

    Amtrak rating

    8.0

    Company rating: 8.0 out of 10

    Based on 146 frontline employees who took The Breakroom Quiz

    40th of 98 rated public transport

    Job description

    Your success is a train ride away!

    As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

    Are you ready to join our team?

    Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

    Job Summary

    The Principal Operations Research Scientist - Revenue Management Systems (RMS) is a senior individual contributor role reporting to the Director, Revenue Products and Business Planning within the Pricing, Revenue Management, Sales and Distribution (PRMSD) organization at Amtrak.

    This role combines advanced analytical reasoning, operations research expertise, and system-level thinking to ensure the effectiveness and continuous improvement of Amtrak's Revenue Management System (RMS).

    The Principal OR Scientist will serve as the analytical owner of RMS decision quality, responsible for:

    • Defining and prototyping analytical approaches for forecasting, pricing, and optimization
    • Rigorously evaluating system performance and outputs
    • Translating business requirements into analytical frameworks and vendor deliverables
    • Partnering closely with Revenue Management users, Digital Technology teams, and external RMS vendors

    While model implementation is primarily performed by vendor systems, this role requires deep expertise to guide, validate, and challenge model development, ensuring alignment with business objectives and measurable revenue impact.

    An ideal candidate is technically strong, intellectually curious, and comfortable operating at the intersection of analytics, systems, and product strategy.

    Essential Functions

    RMS Steady State Operations:

    • Collaborate with Digital Technology and vendor support teams to ensure system reliability, data integrity, and quality across integrations between RMS and commercial systems, including the Reservation System
    • Oversee batch processing, error resolution, and recurring RMS operational health checks
    • Conduct troubleshooting and root-cause analysis of system and data issues, partnering with vendor and internal teams
    • Test, validate, and document vendor product updates, version upgrades, and enhancements
    • Communicate system changes, risks, and operational impacts to business users
    • Perform regression testing as prescribed by Enterprise Release Management

     

    Product Vision, Analytics & Technical Innovation

    • Design and prototype analytical approaches to improve forecasting, pricing, and inventory optimization within RMS
    • Translate business problems into structured analytical frameworks and solution concepts
    • Partner with vendor teams to translate validated analytical approaches into production-ready models
    • Evaluate new ideas using data, develop prototypes/POCs, and generate insights to inform system enhancements
    • Collaborate with Business Planning to align RMS evolution with long-term strategic opportunities
    • Contribute to defining next-generation capabilities leveraging AI/ML and advanced analytics

    Performance Measurement & Governance

    • Define and track key performance metrics for RMS models and decision making, including Forecast accuracy, Revenue performance, Load factor and demand realization, System utilization vs manual overrides
    • Develop frameworks to diagnose model performance issues, identify bias, drift, and inefficiencies in system outputs
    • Conduct post-implementation analysis of model changes and enhancements
    • Establish feedback loops between business users, system outputs, and vendor teams
    • Partner with vendors to validate and challenge model performance and assumptions, ensuring measurable improvements

    RMS Roadmap, User Engagement & Change Management

    • Co-own the RMS roadmap and enhancement backlog, prioritizing system gaps, analytical opportunities, and user pain points
    • Influence vendor roadmap development and validate delivered capabilities against business expectations
    • Drive change management, including documentation of best practices and development of training materials
    • Support onboarding and training to improve system adoption and effective usage

      Project Execution, Integration & Quality Assurance

      • Participate in ideation, scoping, and requirements definition for RMS-related initiatives and integrations
      • Translate business and analytical requirements into clear specifications for vendor and engineering teams
      • Develop and execute validation frameworks for new features, models, and system enhancements
      • Track project progress, risks, and mitigation strategies, providing concise updates to stakeholders
      • Ensure smooth transition of new capabilities into steady-state operations

      Technical Leadership & Mentorship

      • Provide guidance to analysts and stakeholders on analytical approaches, interpretation of results, and decision-making
      • Establish best practices in analytical rigor, experimentation and data validation
      • Elevate the team's capability in understanding and applying revenue management and decision science concepts
    Minimum Qualifications
    • Bachelor's Degree or equivalent combination of education, training and/or relevant experience. 
    • Plus 7 years of relevant work experience.
    • Preferred Bachelor's degree in Operations Research, Industrial Engineering, Computer Science, Statistics, Mathematics, or a related field
    • Preferred 7 years of experience in advanced analytical roles, ideally in revenue management, pricing, transportation, or related industries
    • Strong understanding of forecasting methods, optimization concepts, supply, demand and pricing dynamics
    • Advanced proficiency in SQL and experience working with large, complex datasets
    • Experience developing analytical prototypes and translating business problems into quantitative frameworks
    • Demonstrated experience evaluating model performance and defining success metrics for analytical systems
    • Strong communication skills, with the ability to translate complex analytical concepts for both technical and non-technical audiences
    • Ability to work independently and collaboratively in a dynamic, cross-functional environment
    Preferred Qualifications
    • Bachelor's Degree or equivalent combination of education, training and/or relevant experience. 
    • Plus 9 years of relevant work experience.
    • Master's degree (or higher) in Operations Research, Industrial Engineering, Computer Science, Statistics, Mathematics, or a related field
    • Direct experience with Revenue Management Systems (RMS) in airline, rail, or hospitality industries
    • Familiarity with inventory control concepts (e.g., bid-price logic, demand segmentation) and network or multi-segment optimization problems
    • Experience working with external vendors on analytical or system implementations
    • Experience with experimental design (A/B testing), model validation and performance monitoring
    • Practical experience with Python/R for data analysis, prototyping, or modeling
    Knowledge, Skills, and Abilities
    • Requires an advanced analytical knowledge of data.
    • Ability to conduct large data analysis.
    • Ability to perform data conditioning for storage/moving capability.
    • Ability to program advanced computing.
    • Ability to develop algorithms, software and data models.
    • Ability to execute predictive analytics.

    The salary/hourly range is $124,600.00 - $161,352.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

    Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off  Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave   Life Insurance Rail Pass Privileges   Short- and Long-term Disability Insurance Employee Assistance Program   No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

    Learn more about our benefits offerings here.

    Requisition ID:166984

    Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
    Relocation Offered:No
    Travel Requirements:Up to 25%

    You power our progress through your performance.

    We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


    Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

    Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


    In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

    In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


    Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


    Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

    What Amtrak employees say

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    Get the full story on Breakroom

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    About Amtrak

    Sourced by ZipRecruiter

    As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

    Industry

    Travel arrangement services

    Company size

    10,000+ Employees

    Headquarters location

    Washington, DC, US

    Year founded

    1971

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