ZipRecruiter

Log In

Amicis Global Technologies
Amicis Global Technologies

120 Amicis Global Technical Support Professional Jobs Hiring Near You

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... Maintain professionalism and netiquette to ensure messages are received as intended * Respond ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

Responsible for high-quality end-user technical support related to enterprise software and hardware ... professional attitude and approach to problem understanding, ensuring timely resolution or ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Technical Troubleshooting & Resolution: * Provide high-quality technical support for enterprise ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Responsible for high-quality end-user technical support related to enterprise software and hardware ... professional attitude and approach to problem understanding, ensuring timely resolution or ...

next page

Showing results 1-20

All JobsAmicis Global JobsAmicis Global Technical Support Professional Jobs

Amicis Global Technologies Jobs Information

What other companies are hiring for Technical Support Professional jobs?

What are the most popular jobs at Amicis Global?

What are the most popular categories at Amicis Global?

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 5 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience