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60 Ahead Service Engineer Jobs Hiring Near You

AHEAD

Forward Deployed Engineer

Charleston, WV · Remote

$160K - $190K/yr

... AHEAD's key domains, such as Services, Go-to-Market, or Corporate & Technology. This person owns the full solution lifecycle from discovery and design through build, rollout, optimization, and ...

AHEAD

SOAR and AI Engineer - Managed Security

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are ... service Apply AI and machine learning capabilities where appropriate to improve analyst efficiency ...

AHEAD

Product Engineer II

Libertyville, IL · On-site

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Product Engineer II - Configuration Services, you will be instrumental in ...

AHEAD

Senior Pre-Sales Engineer - Network

Manhattan, NY · On-site

$114K - $156K/yr

The Senior Pre-Sales Engineer - Network will lead technical sales efforts, collaborate with sales ... AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery ...

AHEAD

Forward Deployed Engineer

... AHEAD's key domains, such as Services, Go-to-Market, or Corporate & Technology. This person owns the full solution lifecycle from discovery and design through build, rollout, optimization, and ...

AHEAD

Product Engineer 1

Libertyville, IL · On-site

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Product Engineer I - Configuration Services, you will be instrumental in ...

AHEAD

Senior Pre-Sales Engineer - Network

Washington, DC · On-site

$117K - $161K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Senior Pre-Sales Engineer - Network

Boston, MA · On-site

$113K - $154K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Product Engineer II

Libertyville, IL

$100K - $160K/yr

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Product Engineer II - Configuration Services, you will be instrumental in ...

AHEAD

Product Engineer II

Libertyville, IL · On-site

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Product Engineer II - Configuration Services, you will be instrumental in ...

AHEAD

Senior Software Engineer

Charleston, WV · Remote

$160K - $200K/yr

AHEAD is on the hunt for an exceptional Senior Software Engineer to help build Hatch, our flagship platform. We're a leading IT services provider, trusted by some of the world's largest companies to ...

AHEAD

Senior Pre-Sales Engineer - Network

San Diego, CA

$225K - $300K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Senior Software Engineer

$125K - $165K/yr

AHEAD is on the hunt for an exceptional Senior Software Engineer to help build Hatch, our flagship platform. We're a leading IT services provider, trusted by some of the world's largest companies to ...

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Ahead Jobs Information

What is it like to work at Ahead?

Ahead is a company that prioritizes innovation and collaboration, fostering a culture that encourages creativity and open communication among its employees.

Ahead's team structure is designed to be agile and flexible, with a flat organizational hierarchy that allows for easy collaboration and knowledge-sharing across departments. The company's mission is to provide cutting-edge technology solutions that drive business growth and improve customer experiences.

Working at Ahead may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on challenging projects, develop new skills, and contribute to the development of cutting-edge solutions.

What makes Ahead an attractive place to work?

Ahead is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, opportunities for professional growth, and a stable work-life balance. Joining Ahead offers employees the chance to contribute to meaningful projects, develop their skills, and be part of a dynamic team that values teamwork and continuous learning.

What other companies are hiring for Service Engineer jobs?

What are the most popular jobs at Ahead?

What are the most popular categories at Ahead?

Infographic showing various Service Engineer job openings at Ahead in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 41% Physical, and 59% Remote job distribution.

Specialist Solutions Engineer - Managed Services

AHEAD

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Specialist Solutions Engineer (SSE) on the Managed Services team, you will be a key contributor in presales engagements with our clients to design, scope, and position outcomes-based managed services solutions across infrastructure, cloud, Microsoft, networking, security, and observability. 

In this role, you will collaborate with clients, account teams, and service delivery leaders to define business objectives, operational requirements, transition plans, and long-term support strategy.

This includes defining customer requirements, translating them into service scope, building proposals and pricing, aligning tooling, and ensuring a clean handoff into onboarding and Day 2 operations.

Your goal as a Specialist Solutions Engineer should be to build skills, relationships, and industry 
Duties & Responsibilities:
  • Engage customers to understand business challenges, support gaps, operational pain points, and desired outcomes for managed services engagements.
  • Lead discovery and scoping conversations for managed services covering combinations of infrastructure, cloud, Microsoft, networking, storage, backup/data protection, virtualization, VDI, service desk, and security operations.
  • Design integrated, outcomes-based support models that include 24x7 monitoring and event management, incident/change/request handling, platform administration, and continual service improvement.
  • Define service boundaries, inventory assumptions, onboarding activities, tooling requirements, and operational handoff needs, including monitoring integration, ITSM workflows, runbook development, and knowledge transfer.
  • Build and refine client-facing proposals, service descriptions, pricing inputs, and solution summaries that clearly articulate what AHEAD will deliver and how the service creates lasting business impact.
  • Collaborate with Managed Services delivery, Client Success Managers, project teams, and account teams to validate supportability, govern transitions, and align the presales design with operational reality.
  • Present managed services solutions, answer technical and operational questions, and explain AHEAD's delivery model, staffing approach, SLA/SLO framework, and governance cadence to clients and internal stakeholders.
  • Identify opportunities to expand managed services relationships through renewals, cross-sell motions, new service towers, and platform adjacencies.
Technical Expertise:
  • Experience working in a managed services or recurring-services presales environment across one or more of the following domains: 
    • Infrastructure and cloud observability
    • Network, virtualization, storage, and data protection operations
    • Microsoft 365 suite
    • Endpoint management and Service Desk operations
    • Security services operations
  • Broad understanding of managed infrastructure services such as network infrastructure, UCaaS, compute/OS, virtualization, VDI, and storage platforms.
  • Familiarity with Microsoft 365 suite managed operations. 
  • Ability to scope managed data protection, monitoring, and operational tooling services, including backup platforms, observability platforms, ITSM integration, dashboards, alerting, and automated escalation workflows.
  • Ability to partner with service delivery, operations, architects, and adjacent practice teams to identify and build solutions for customers.
  • Provide market and field input to management, pricing, packaging, and future managed services offerings based on live customer demand and solutioning experience.
  • Participate in continued education to maintain and grow technical depth across managed services domains and vendor ecosystems.
Pre-Sales Expertise:
  • Experience conducting discovery, whiteboarding, and solution design sessions that convert customer needs into configurable managed services engagements.
  • Experience creating proposals, service briefs, solution estimates, inventory-based pricing, and supporting documentation for new managed services opportunities and renewals.
  • Ability to identify, validate, and grow opportunities in high-potential accounts through consultative conversations and strong collaboration with sellers and specialists.
  • Increase customer confidence through clear communications, professionalism, and well-defined service scope, assumptions, and onboarding plans.
  • Preferred experience in pricing and scoping outcome-based or fixed-scope managed service designs.
Requirements:
  • Must have a at least 5 years of experience selling, designing, supporting, or configuring enterprise infrastructure, cloud, or managed services solutions in a customer-facing role.
  • Must have the ability to analyze existing and anticipated client requirements and promote consideration of companies' solutions and services to meet the client's requirements.  
  • Demonstrated ability to work with and communicate with other team members.  
  • Must have excellent communication, documentation, and customer facing skills.  
  • A desire to learn and be a problem solver.

 

Education & Training:
  • 10+ years of hands-on experience in IT. 
  • 5+ years of experience in an Engineer, Consultant, or Solutions Engineering role.
  • Industry-recognized certifications from relevant vendors or platforms are preferred.
Position Type & Expected Hours of Work:
  • Position Type: Full-time, permanent position, 40 hours/week. 
  • Position Location: Hybrid with up to 10% travel. 
  • Travel Requirements: 
    • Internal Company events and meetings 
    • Vendor conferences and events 
    • On-site Customer meetings and Marketing events 
$200,000 - $250,000 a year
The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.  
 
Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
USA Employment Benefits include: 
- Medical, Dental, and Vision Insurance 
- 401(k) 
- Paid company holidays 
- Paid time off 
- Paid parental and caregiver leave 
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
 
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
 
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. 
 
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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