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60 Ahead Customer Service Jobs Hiring Near You

AHEAD

Mid Market Client Director

New York, NY · On-site

$150K - $250K/yr

Robust upsell motion into existing AHEAD customers with a multiyear track record of strong margin. * Leverage AHEAD's strategic partners--Dell, VMware, Cisco, Palo Alto, Rubrik, and more--to win ...

AHEAD

Mid Market Client Director

Newark, NJ · On-site

$150K - $250K/yr

Robust upsell motion into existing AHEAD customers with a multiyear track record of strong margin. * Leverage AHEAD's strategic partners--Dell, VMware, Cisco, Palo Alto, Rubrik, and more--to win ...

AHEAD

Mid Market Client Director

New York, NY · On-site

Mid-Market Client Director As an AHEAD Mid-Market Client Director, you willbe responsible forbuilding strong customer relationships and ensuringan outstandingcustomer experience with existing and ...

AHEAD

Mid Market Client Director

Newark, NJ · On-site

$150K - $250K/yr

Mid-Market Client Director As an AHEAD Mid-Market Client Director, you willbe responsible forbuilding strong customer relationships and ensuringan outstandingcustomer experience with existing and ...

AHEAD

Mid Market Client Director

Newark, NJ · On-site

Mid-Market Client Director As an AHEAD Mid-Market Client Director, you willbe responsible forbuilding strong customer relationships and ensuringan outstandingcustomer experience with existing and ...

AHEAD

Project Manager - Modern Data Center

San Diego, CA

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Project Manager - Modern Data Center

Phoenix, AZ

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Project Manager - Modern Data Center

Los Angeles, CA · On-site

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Project Manager - Modern Data Center

San Diego, CA · On-site

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Project Manager - Modern Data Center

Los Angeles, CA · On-site

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Project Manager - Modern Data Center

Phoenix, AZ

$100K - $140K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Help ensure service delivery success and customer satisfaction through effective project management.

AHEAD

Technical Consultant - Datacenter & Cloud

Atlanta, GA · On-site

$135K - $165K/yr

Balance deep technical execution with customer service, communication, and business awareness. * Contribute to AHEAD Storage Practice Growth through skills development and shared knowledge. $135,000 ...

AHEAD

Client Operations Specialist

$75K - $100K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... and customer satisfaction through a heightened level of client service and daily attention.

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Ahead Jobs Information

What is it like to work at Ahead?

Ahead is a company that prioritizes innovation and collaboration, fostering a culture that encourages creativity and open communication among its employees.

Ahead's team structure is designed to be agile and flexible, with a flat organizational hierarchy that allows for easy collaboration and knowledge-sharing across departments. The company's mission is to provide cutting-edge technology solutions that drive business growth and improve customer experiences.

Working at Ahead may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on challenging projects, develop new skills, and contribute to the development of cutting-edge solutions.

What makes Ahead an attractive place to work?

Ahead is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, opportunities for professional growth, and a stable work-life balance. Joining Ahead offers employees the chance to contribute to meaningful projects, develop their skills, and be part of a dynamic team that values teamwork and continuous learning.

What are the most popular job types at Ahead?

    What are the most popular jobs at Ahead?

    What are the most popular categories at Ahead?

    Infographic showing various Customer Service job openings at Ahead in the United States as of September 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 61% Physical, and 39% Remote job distribution.

    Mid Market Client Director

    New York, NY • On-site

    AHEAD
    See more jobs at AHEADexternal

    $150K - $250K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 18 days ago

    Job description

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
     
    At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
     
    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
     
    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

    Job Summary

    AHEAD, a leading provider of enterprise cloud solutions, has formed a dedicated unit to serve the mid-market segment, defined generally as organizations with under 2,500 employees and less than $1 billion in annual revenues. This new AHEAD unit will include a dedicated sales team and solutions engineering support model tailored to the specific needs of mid-market organizations.   

    With over 2,000 clients already in this segment, AHEAD sees potential for 30% annual growth from both expansion of existing client relationships and acquiring new accounts. Further, the segment is a key priority of AHEAD’s largest partner, Dell Technologies, whose solutions will be a major point of emphasis in serving the segment.  

    Mid-Market Client Director   

    As an AHEAD Mid-Market Client Director, you will be responsible for building strong customer relationships and ensuring an outstanding customer experience with existing and potential new customers. The role requires experience consulting commercial customers in their data center environment with a focus on Cloud, Data Center Infrastructure (Compute, Storage, Network, Virtualization) and Security.   

    The Client Director will maintain a high level of knowledge about specific AHEAD solutions and will be tasked with driving client expansion and new customer acquisition.  

    Duties/Responsibilities
    • Drive new business revenue and achieve monthly sales targets  
    • Demonstrated ability to grow existing and open net new accounts   
    • Build a quality pipeline (3-5x Pipeline) by engaging existing customers, strategic partners and new customer prospects   
    • Maintain a firm understanding of MEDDPIC / BANT-C through the deal process 
    • Attend and drive multiple onsite client and partner meetings per week 
    • Implement the Unified Engagement Framework and Unified Messaging Framework 
    • Consistently close high margin deals by establishing value throughout the sales process   
    • Accurately qualify deal parameters at every stage of the sales process   
    • Build and strengthen the business relationship with current accounts and new prospects.   
    • Forecast accurately to consistently meet and/or exceeding sales quotas   
    • Assist with business case development to establish value and competitive differentiation   
    • Ability to work independently and efficiently leverage team resources   
    • Ensure timely and accurate revenue, customer and management reports using CRM   
    • Passion for continuous learning and improvement   
    • Building a book of business >$1.25 million
    • Demonstrated ability to acquire net new logo's   
    • Demonstrated ability to expand exiting accounts   
    • Successful integration into partner teams  
    Qualifications
    • 5+ years direct selling enterprise infrastructure software, hardware and services Or,   
    • Track record of opening new accounts   
    • Urgency, accountability and tenacity to achieve personal/team goals with high standards   
    • Servant leader that meets people locally, responsible for owning results as a player/coach   
    • Continuous development of self and others to facilitate knowledge transfer across the team   
    • Authentic leadership style characterized by building trust through integrity   
    • Creative framing, structuring and closing deals while navigating stakeholders/roadblocks   
    • Knowledge of datacenters including storage, networks and servers   
    • Competitive attitude, strong work ethic and ability to enthusiastically represent AHEAD   
    • Ability to thrive in a fast-paced environment and manage multiple sales campaigns   
    • Highly motivated with strong communication and presentation skills   
    • Proficient with CRM and Microsoft Office   
    • Excellent time management skills   
    Compensation Highlights
    • Competitive base + commission structure with clear, achievable accelerators.
    • Significant upside for over-quota performance; uncapped earning potential.
    • Robust upsell motion into existing AHEAD customers with a multiyear track record of strong margin.
    • Leverage AHEAD’s strategic partners—Dell, VMware, Cisco, Palo Alto, Rubrik, and more—to win larger, multi-solution deals.
    • Professional, high-performance culture with a world-class leadership team.
    • Best-in-class health and medical benefits.
    • 401(k) with company match.
    The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  
     
    Why AHEAD:
     
    Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
     
    We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
     
    USA Employment Benefits include: 
    - Medical, Dental, and Vision Insurance 
    - 401(k) 
    - Paid company holidays 
    - Paid time off 
    - Paid parental and caregiver leave 
    - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
     
    Use of AI:
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
     
    If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 
     
    You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.