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60 Ahead Customer Service Jobs Hiring Near You

AHEAD

ServiceNow Principal Technical Consultant - AI

$180K - $200K/yr

... services in the area of Enterprise AI solutions, designing, deploying, and integrating various ... Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ...

AHEAD

Senior Pre-Sales Engineer - Network

New York, NY · On-site

$113K - $155K/yr

... for AHEAD prospects and customers including a broad range of technologies. As a member of our ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Sr Pre-Sales Engineer-Network

Richmond, VA · On-site

$102K - $141K/yr

... for AHEAD prospects and customers including a broad range of technologies. As a member of our ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Senior Pre-Sales Engineer - Network

Atlanta, GA

$245K - $275K/yr

... for AHEAD prospects and customers including a broad range of technologies. As a member of our ... Completes required pre-sales documentation (configurations, pricing, services, presentations ...

AHEAD

Identity Security Specialist Solutions Engineer

$270K - $300K/yr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure ... Experience creating customer-facing proposals, solution designs, SOWs, services proposals, or ...

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Ahead Jobs Information

What is it like to work at Ahead?

Ahead is a company that prioritizes innovation and collaboration, fostering a culture that encourages creativity and open communication among its employees.

Ahead's team structure is designed to be agile and flexible, with a flat organizational hierarchy that allows for easy collaboration and knowledge-sharing across departments. The company's mission is to provide cutting-edge technology solutions that drive business growth and improve customer experiences.

Working at Ahead may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on challenging projects, develop new skills, and contribute to the development of cutting-edge solutions.

What makes Ahead an attractive place to work?

Ahead is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, opportunities for professional growth, and a stable work-life balance. Joining Ahead offers employees the chance to contribute to meaningful projects, develop their skills, and be part of a dynamic team that values teamwork and continuous learning.

What are the most popular job types at Ahead?

    What are the most popular jobs at Ahead?

    What are the most popular categories at Ahead?

    Infographic showing various Customer Service job openings at Ahead in the United States as of September 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 61% Physical, and 39% Remote job distribution.

    Technical Consultant - Datacenter & Cloud

    Atlanta, GA • On-site

    AHEAD
    See more jobs at AHEADexternal

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 8 days ago

    Job description

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
     
    At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
     
    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
     
    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

    AHEAD is seeking a Technical Consultant for the implementation and optimization of enterprise storage environments across Datacenter and Cloud environments. This is a customer-facing, delivery-focused role responsible for deployment of scalable storage solutions, executing infrastructure projects, and serving as a trusted advisor to clients and internal teams. The ideal candidate brings strong hands-on experience across Block and File Storage, SAN Infrastructure, troubleshooting, documentation, and collaboration across delivery workstreams. This role requires Travel throughout the US. 
    Responsibilities
    • Implement storage solutions for performance, availability, recoverability, scalability, and operational simplicity across on-premises and cloud environments. 
    • Deploy data center and cloud storage technologies including PowerMax, PowerScale, PowerStore, NetApp ONTAP and StorageGRID, Pure FlashArray and FlashBlade, Nasuni, Cloudian, and related platforms. 
    • Design, configure, and deploy SAN infrastructure, including Cisco and Brocade Fibre Channel switching. Perform SAN interoperability analysis across server, switch, and storage infrastructure.  
    • Support replication and storage continuity technologies such as SRDF, SyncIQ, Pure, SnapMirror, Zerto, and related array or host-based tools. 
    • Develop technical documentation including solution designs, implementation plans, operational procedures, and knowledge transfer materials. 
    • Act as a technical point of contact during delivery engagements, status meetings, cutovers, and escalation events. 
    • Collaborate with project managers, architects, account teams, and customer stakeholders to align scope, timeline, and technical outcomes. 
    • Provide post-implementation knowledge transfer, root cause analysis, and continuous improvement recommendations. 
    • Contribute to delivery consistency, technical quality, and customer satisfaction while supporting junior team members as needed. 
    • Maintain awareness of emerging storage, cloud, and infrastructure trends and recommend practical improvements to delivery methods and client environments. 
    Qualifications
    • Hands-on experience in enterprise storage infrastructure delivery roles, ideally within consulting, professional services, or complex customer delivery environments. 
    • Strong experience with major storage platforms including Dell EMC PowerMax or VMAX, PowerScale or Isilon, Unity, PowerStore, Pure Storage, NetApp, Nasuni, Cloudian, and comparable enterprise technologies. 
    • Experience with SAN implementation and interoperability analysis. 
    • Experience with integrating, and supporting storage solutions across major cloud platforms such as AWS, Microsoft Azure, and Google Cloud. 
    • Working knowledge of automation and orchestration using tools such as Python, Bash, PowerShell, JavaScript, Ansible, Terraform, or Jenkins. 
    • Ability to troubleshoot complex storage and connectivity issues across arrays, hosts, switches, and supporting infrastructure ecosystems. 
    • Strong communication and documentation skills, including the ability to explain risks and recommendations to both technical and business stakeholders. 
    • Demonstrated ability to manage multiple priorities and work independently in client-facing delivery environments. 
    • Experience in deployment and support of enterprise Storage Systems including both block and unstructured data. 
    • Familiarity with AI productivity tools and practical use of automation to improve delivery consistency and speed. 
    • Experience contributing to customer workshops, technical discovery, and solution planning activities. 
    Expectations
    • Take ownership of assigned technical workstreams and contribute as a trusted member of the Storage Delivery Team. 
    • Deliver high-quality work with strong attention to execution, risk management, and customer outcomes. 
    • Build credibility quickly with customer teams and internal delivery, architecture, and sales stakeholders. 
    • Balance deep technical execution with customer service, communication, and business awareness. 
    • Contribute to AHEAD Storage Practice Growth through skills development and shared knowledge. 
    $135,000 - $165,000 a year
    The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.  
     
    Why AHEAD:
     
    Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
     
    We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
     
    USA Employment Benefits include: 
    - Medical, Dental, and Vision Insurance 
    - 401(k) 
    - Paid company holidays 
    - Paid time off 
    - Paid parental and caregiver leave 
    - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
     
    Use of AI:
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
     
    If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. 
     
    You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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