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60 Ahead Desktop Support Jobs Hiring Near You

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

... and one step ahead of the competition. Halo Group strives to be among the most respected ... desktop support solving technical problems that arise within our user community. This position ...

Integritek

Support Engineer

Los Angeles, CA · On-site

Proactively anticipate client needs by thinking '10 steps ahead': diagnose 'root causes' versus ... Remote desktop support * Windows Server (all versions) * Various server environments * Microsoft ...

Integritek

Support Engineer

Los Angeles, CA · On-site

... steps ahead': diagnose 'root causes' versus treating symptoms and anticipate the impact to ... Remote desktop support * Windows Server (all versions) * Various server environments * Microsoft ...

Urbacon

IT Support Specialist

Toronto, ON

Set up, support, and troubleshoot desktops, laptops, phones, printers, and peripherals * Handle ... Coordinate equipment and account readiness ahead of a new employee's first day * Set up hardware ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Location This role is based at the Ahead subsidiary headquarters in New Bedford, MA . Job Summary ... Install, configure, image, and maintain desktops, laptops, mobile devices, and peripherals * Ensure ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Location This role is based at the Ahead subsidiary headquarters in New Bedford, MA . Job Summary ... Install, configure, image, and maintain desktops, laptops, mobile devices, and peripherals * Ensure ...

Booster

IT Support Engineer

Santa Clara, CA · On-site

$120 - $170/hr

Provide day‑to‑day IT support for laptops, desktops, peripherals, mobile devices, and office ... us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik ...

New

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Location This role is based at the Ahead subsidiary headquarters in New Bedford, MA . Job Summary ... Install, configure, image, and maintain desktops, laptops, mobile devices, and peripherals * Ensure ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Location This role is based at the Ahead subsidiary headquarters in New Bedford, MA . Job Summary ... Install, configure, image, and maintain desktops, laptops, mobile devices, and peripherals * Ensure ...

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Ahead Jobs Information

What is it like to work at Ahead?

Ahead is a company that prioritizes innovation and collaboration, fostering a culture that encourages creativity and open communication among its employees.

Ahead's team structure is designed to be agile and flexible, with a flat organizational hierarchy that allows for easy collaboration and knowledge-sharing across departments. The company's mission is to provide cutting-edge technology solutions that drive business growth and improve customer experiences.

Working at Ahead may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on challenging projects, develop new skills, and contribute to the development of cutting-edge solutions.

What makes Ahead an attractive place to work?

Ahead is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, opportunities for professional growth, and a stable work-life balance. Joining Ahead offers employees the chance to contribute to meaningful projects, develop their skills, and be part of a dynamic team that values teamwork and continuous learning.

What are the most popular job types at Ahead?

    What are the most popular jobs at Ahead?

    What are the most popular categories at Ahead?

    Infographic showing various Desktop Support job openings at Ahead in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% Physical, and 41% Remote job distribution.

    Mac Support Engineer

    Indigo IT LLC

    Ashburn, VA • On-site

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 17 days ago

    Job description

    Mac Support Engineer
    Ashburn, VA
    SUMMARY:
    Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation's Veterans. Recognized on the Inc. 5000 list of America's fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
    As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security compliance.
    ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
    • Mac experience in an Enterprise Environment is desired
    • Intermediate Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
    • Participate in onsite rotation schedule to provide desk-side support
    • Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
    • Provide support for all Apple MacBooks and Workstations
    • Experience with a ticketing system (ServiceNow) is a plus
    • Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
    • Experience in macOS desktop and server support skills
    • Experience supporting macOS across a range of versions
    • Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
    • Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
    • Experience using terminal commands and simple Bash scripts
    • IT Asset Management

    EDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
    • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
    • Bachelor's degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
    • Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
    • Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
    • ITIL v3 Foundations Certification is highly desired, but not required
    • Apple Certified Support Professional is highly desired, but not required
    • Experience with ServiceNow is desired, but not required
    • Experience with Beyond Trust Remote Support is desired, but not required.

    SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
    • Intermediate level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
    • Experience with on premise, or distributed cloud, and hybrid infrastructures.
    • Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
    • Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox.
    • Understanding of Line-of-Business (LOB) apps with regards to troubleshooting failed installations or updates.
    • Working knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
    • Use of Remote Admin Tools for building and validating test cases.
    • Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
    • Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
    • Strong ability to work with cross functional teams to include but not limited to, cybersecurity, windows desktop management, upper and government management, and field support.
    • Proficiency in scripting techniques involved with desktop system automation and management.
    • Experience with Intune, M365, and MS Active Directory a plus.
    • Experience with the macOS Security Compliance Project (mSCP) a plus.

    At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
    Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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