60 Achieve Customer Service Representative Jobs Hiring Near You

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Achieve is seeking an experienced, strategically minded and AI agile Sr. HR Business Partner to join our team.  As the Sr. HR Business Partner for a designated client group within Achieve, you will serve as the dedicated strategic talent champion.  Operating in close partnership with the HR Strategic Talent Leader, you will align talent strategies directly with executive priorities, helping these specialized functions scale efficiently and maintain high-performance standards.

Overview of Key Responsibilities:

• Strategic Advisory: Act as a strategic talent connector for the assigned client group at Achieve in partnership with the HR Strategic Talent Leader. You will partner with Director-and-above leaders to bridge the gap between business strategy and human potential, translating executive priorities into workforce plans that drive scalability and high-performance outcomes.
• Assess/Reward/Develop/Engage Programmatic Implementation: Champion the Assess/Reward/Develop/Engage framework (known internally as project ARDEvark) within your assigned client group organization.  You will not merely deploy this strategy—you will embed it into the cultural fabric, guiding our teams through an integrated evolution of assessment, rewards, development, and engagement that sets the standard for our organization.
• Organizational Design: Design for impact. You will challenge the status quo by providing expert counsel on team structures, role clarity, and workforce optimization, ensuring our teams are built for agility, growth, and long-term operational success.
• High-Performance Coaching: Cultivate leadership excellence. You will advise and challenge leaders to build robust talent pipelines and clear career architectures. Your focus is on the human side of our specialized roles—driving deep engagement and ensuring our subject matter experts have the path to reach their full potential.
• Pod Collaboration: Operate at the strategic tier. By seamlessly leveraging the HR Representative & Leaves Pod to manage tactical operations, you will maintain a rigorous focus on forward-looking initiatives, ensuring your capacity is dedicated to solving complex organizational challenges rather than administrative maintenance.

Qualifications & Experience

Background & Academic Foundation

• Professional Journey: You bring a minimum of ten years of increasing HR responsibility. Ideally, your background includes supporting a wide variety of organizations (sales, operations, shared services)  within a high-velocity organizational setting.
• Strategic Evolution: You possess the demonstrated capacity to pivot from administrative execution to a high-impact advisory role, leveraging pod-based operational support to maintain a rigorous focus on talent strategy.
• Credentials: You hold a Bachelor’s degree in Human Resources, Business Administration, or a related discipline. Advanced professional certifications such as PHR/SPHR or SHRM-CP/SCP are highly regarded.

Competencies

• Business Acumen: You have financial acumen and will use this to understand how Achieve makes money. You translate business strategies into actionable workforce plans, ensuring that every talent decision positively impacts the P&L and aligns with our broader organizational goals.
• Strategic Consulting: You are a trusted advisor, not just a problem solver. You employ proactive project management and sharp risk mitigation to navigate complex organizational challenges, providing clarity to leadership where others see chaos.
• Relationship Management: You build deep, collaborative networks across functions. You wield influence with empathy and possess the fortitude to stand firm on critical precedents, ensuring risk mitigation without sacrificing the trusted relationships that drive our culture.
• Data Judgement: You are a 'People Scientist' who goes beyond surface-level metrics. You interpret complex data to tell compelling stories, diagnosing the 'why' behind attrition or performance trends to shape proactive, data-backed talent interventions.
• Talent Management: You don't just administer programs; you architect talent strategies. You champion the ARDEvark framework, driving high-performance coaching, organizational design, and technological adoption to keep our teams scaling efficiently.
• Agility: You thrive in the fast-paced fintech landscape. You lead with a growth mindset, navigating ambiguity and structural pivots with resilience, ensuring our teams stay engaged and productive through constant, rapid change.

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

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