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Abacus Solutions Group
Abacus Solutions Group

38 Abacus Solutions Group Desktop Support Jobs Hiring Near You

Abacus Solutions Group

Systems Engineer

Brunswick, GA · On-site

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate ... Together this team provides IT Operations and Support to the Federal Law Enforcement Training ...

Abacus Solutions Group

Office Manager

Baltimore, MD · On-site

Abacus Solutions Group is recruiting for an Office Manager for a small Architectural & Design Firm ... Support leadership with scheduling, travel arrangements, meeting coordination, and special projects.

Abacus Solutions Group

Network Engineer III

Kirtland, NM · On-site

$52/hr

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate ... You will also support the cybersecurity team to remediate deficiencies. We need experts who can ...

Abacus Solutions Group

Network Engineer IV

Kirtland, NM · On-site

$62/hr

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate ... This individual will be responsible for the deployment, monitoring, and support of network ...

Abacus Solutions Group

Buyer

Bethlehem, PA · On-site

$36 - $43/hr

Abacus is looking to hire a Buyer in the Bethlehem, PA area. Immediate need 4+ week assignment! $36 ... Create, maintain, and manage purchase orders to support production and inventory requirements.

Abacus Solutions Group

Senior Program Manager

Brunswick, GA · On-site

$104K - $105K/yr

Lead and direct a team of employees supporting FLETC's mission across multiple locations. * Serve as the primary point of contact for the customer, ensuring clear communication and accountability for ...

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    Infographic showing various Desktop Support job openings at Abacus Solutions Group in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, and 14% Remote job distribution.

    Service Desk Technician Level I - Fort Huachuca

    Abacus Solutions Group

    Sierra Vista, AZ • On-site

    Full-time

    Re-posted 2 days ago

    Job description

    Job Type
    Full-time
    Description
    Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask, "Is the decision consistent with our moral and ethical principles?" We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team.
    Responsibilities:
    • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
    • Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
    • Resolve problems with or without remote tools.
    • Consistently achieve First Contact Resolution performance metric.
    • Accurately document calls and cases.
    • Be aware of customer's time restraints and work within those time limits.
    • Keep customer aware of resolution steps if ticket needs to be dispatched.
    • Provide clients with problem reference numbers and request numbers.
    • Enter all troubleshooting/resolution steps into the trouble ticket.
    • Manage time and workload to meet predetermined service levels.

    Requirements
    • DoD Approved 8570.01 Level I certification (such as CompTIA A+) - If you don't have one, we'll provide funding for the exams!
    • Excellent use of the English language both verbal and written
    • Excellent customer service skills
    • Demonstrate the ability to be a quick learner
    • While we provide training for this position, we prefer to hire candidates with a technical support background and/or education

    Security Clearance / Background Check:
    • Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you
    • Must be able to pass standard background check and drug screening

    Hours:
    • This is a 24/7/365 operation; candidates must be willing to work rotating shifts

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    Apply