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What is it like to work at Zoom?

Zoom is a technology company that prioritizes innovation, collaboration, and customer satisfaction, fostering a culture that encourages creativity and teamwork. The company has a flat organizational structure, allowing employees to work closely with cross-functional teams and contribute to the development of cutting-edge video communication solutions. Working at Zoom may appeal to candidates who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a significant impact in the remote work and virtual communication space.

What makes Zoom an attractive place to work?

Zoom is a leading provider of remote work solutions, known for its innovative approach to video conferencing and collaboration. The company offers a dynamic work environment that values innovation, collaboration, and employee well-being, with a focus on creating a culture that supports work-life balance and employee growth. Joining Zoom provides opportunities for professionals to contribute to shaping the future of remote work, with a wide range of roles available across various disciplines, from engineering and product development to sales and customer support.

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AV Operations Support Technician

Strategic Staffing Solutions

Richmond, VA • On-site

$21.25 - $29.25/hr

Other

Posted 11 days ago

Job description

Job Title: AV Operations Support Technician

Location: Richmond, VA

Duration: 9 Months + Possibility to Convert to FTE

Job/Role Description:


  • This role supports the operation, maintenance, and performance of workplace audio/visual (AV) infrastructure and conference room technologies.
  • Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix support, troubleshooting, and preventative maintenance.
  • Serve as a subject matter expert for the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
  • Troubleshoot AV hardware, conferencing systems, controllers, audio processing equipment, and related infrastructure.
  • Support video conferencing and Zoom meetings to provide a reliable and seamless user experience.
  • Manage ITIL-based incident workflows, including documenting, tracking, escalating, and resolving technical issues.
  • Perform User Acceptance Testing (UAT) for AV systems, devices, and related technology.
  • Maintain accurate AV hardware and asset inventory records.
  • Diagnose issues involving conference room equipment, networking, desktop platforms, operating systems, and supporting infrastructure.
  • Collaborate with technical teams and end users to identify and resolve AV-related problems.
  • This is a full-time, onsite position Monday through Friday.
  • Participate in occasional on-call assignments, including after-hours and weekend support as needed.
  • Must be able to work onsite in the West Creek area of Richmond and travel to other nearby Richmond locations as needed.

Required Qualifications


  • High School Diploma, GED, or equivalent certification
  • At least 1 year of technical support or IT operations experience
  • At least 1 year of experience supporting IT systems, networking, and infrastructure
  • At least 1 year of experience working with desktop platforms and operating systems
  • At least 1 year of experience with incident management and reporting tools
  • Foundational understanding of networking concepts and infrastructure
  • Experience troubleshooting technical hardware and related systems
  • Strong problem-solving and troubleshooting skills
  • Ability to provide onsite technical support in a fast-paced business environment
  • Strong communication and customer service skills
  • Ability to participate in occasional after-hours and weekend support

Preferred Qualifications


  • Experience supporting enterprise audio/visual or conference room environments
  • Experience with Poly conference room equipment
  • Experience with Biamp audio systems
  • Experience with Crestron AV systems and controllers
  • Experience with Audio DSPs and audio signal processing
  • Experience with Zoom and Zoom Rooms
  • Experience with Zoom Device Management
  • Experience with Zoom Digital Signage
  • Experience with ITIL incident management processes
  • Experience performing User Acceptance Testing (UAT)
  • Experience maintaining technical hardware or asset inventory systems

Apply