You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues ... mobile networks. * Experience with ticketing systems such as Zendesk or Jira. * SIP messaging and ...
New
60 Zendesk Mobile Developer Jobs Hiring Near You
You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues ... mobile networks. * Experience with ticketing systems such as Zendesk or Jira. * SIP messaging and ...
New
Technical Support Engineer
Chicago, IL · On-site
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Technical Support Engineer
Chicago, IL · On-site
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Technical Support Engineer
Chicago, IL · On-site
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
Technical Support Engineer
Chicago, IL · On-site
Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile ... Experience reviewing logs, system diagnostics, browser developer tools, and other technical ...
IT Support Engineer
Los Angeles, CA · On-site +1
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
IT Support Engineer
Los Angeles, CA · On-site +1
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
IT Support Engineer
Los Angeles, CA · On-site +1
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
IT Support Engineer
Los Angeles, CA · On-site +1
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
Quick apply
Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Set up user ... Zendesk. * Maintain documentation for troubleshooting procedures and system configurations.
Provide IT technical support for desktops, laptops, mobile devices, printers, and peripherals ... Proficiency in using ticketing systems such as ServiceNow, Jira, or Zendesk. * Experience in ...
Provide IT technical support for desktops, laptops, mobile devices, printers, and peripherals ... Proficiency in using ticketing systems such as ServiceNow, Jira, or Zendesk. * Experience in ...
Client Care Associate
Hobart, WI · Hybrid
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Client Care Associate
Hobart, WI · Hybrid
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Client Care Associate
Pittsburgh, PA · On-site
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Client Care Associate
Pittsburgh, PA · On-site
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Client Care Associate
Oneida, WI · On-site
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Client Care Associate
Oneida, WI · On-site
$17/hr
Zendesk or similar platforms) * Educate and guide clients on product features and best practices ... Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
... and mobile devices. • Set up user accounts, permissions, and access controls. • Manage ... or Zendesk. • Maintain documentation for troubleshooting procedures and system configurations ...
... and mobile devices. • Set up user accounts, permissions, and access controls. • Manage ... or Zendesk. • Maintain documentation for troubleshooting procedures and system configurations ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
IT Systems Administrator
Culver City, CA · On-site
Set up and maintain workstations, laptops, mobile devices, and peripherals. * Manage user accounts ... Manage and resolve support tickets utilizing our Zendesk ticketing system. Systems Administration ...
IT Systems Administrator
Culver City, CA · On-site
Set up and maintain workstations, laptops, mobile devices, and peripherals. * Manage user accounts ... Manage and resolve support tickets utilizing our Zendesk ticketing system. Systems Administration ...
IT Systems Administrator
Culver City, CA · On-site
Set up and maintain workstations, laptops, mobile devices, and peripherals. * Manage user accounts ... Manage and resolve support tickets utilizing our Zendesk ticketing system. Systems Administration ...
IT Systems Administrator
Culver City, CA · On-site
Set up and maintain workstations, laptops, mobile devices, and peripherals. * Manage user accounts ... Manage and resolve support tickets utilizing our Zendesk ticketing system. Systems Administration ...
Support Engineer I
Broomfield, CO · On-site
$67K - $85K/yr
Troubleshoot and resolve issues, including desktops, laptops, mobile devices, printers, and ... Familiarity with ticketing systems (e.g., Jira, BMC Helix, Zendesk). * Experience with BYOD ...
Quick apply
Support Engineer I
Broomfield, CO · On-site
$67K - $85K/yr
Troubleshoot and resolve issues, including desktops, laptops, mobile devices, printers, and ... Familiarity with ticketing systems (e.g., Jira, BMC Helix, Zendesk). * Experience with BYOD ...
Zendesk Jobs Information
What is it like to work at Zendesk?
Zendesk is known for its collaborative and customer-centric culture, prioritizing employee well-being and creativity in a dynamic work environment. The company has a flat organizational structure, with cross-functional teams working together to drive innovation and customer satisfaction, and offers flexible work arrangements to support work-life balance. Working at Zendesk may appeal to candidates who value a mission-driven organization that empowers employees to make a positive impact on customers and communities worldwide.
What makes Zendesk an attractive place to work?
Zendesk is a well-established leader in the customer service software industry, known for its innovative approach to helping businesses deliver exceptional customer experiences. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on employee well-being and growth. Joining Zendesk offers opportunities to contribute to the development of cutting-edge technology, work with a diverse and global team, and advance in a rapidly evolving industry with a strong commitment to social responsibility.
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Technical Support Engineer, Platinum
Kitchener, ON • On-site
Dialpad
• Telecommunications • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 3 days ago
New
Job description
Your Role
As a Technical Support Specialist at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.
What You'll Do
- Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
- Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
- Support customers across a range of inquiries-from basic product questions to complex technical troubleshooting.
- Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
- Maintain and exceed established service levels and productivity standards.
- Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
- Identify opportunities to enhance support processes, educate users, and scale our support model.
Skills You'll Bring
- 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
- Strong understanding of LAN/WAN networking and cloud-based technologies.
- Experience with VoIP, SIP environments, and desk phone provisioning.
- Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
- Strong written and verbal communication skills.
- Self-starter mindset with a strong sense of ownership and a team-oriented approach.
Familiarity with Contact Center IVR workflows and 3rd party CRM integrations. - Knowledge of telco carrier networks and interoperability.
Familiarity with communication platforms and mobile networks. - Experience with ticketing systems such as Zendesk or Jira.
- SIP messaging and Wireshark experience.
- Understanding of enterprise IT environments and security requirements.
About Dialpad
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011