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60 Zendesk Cybersecurity Analyst Jobs Hiring Near You

Abnormal

Sales Operations Analyst

... cybersecurity company. What you will do New Hire Onboarding * Serve as the SOPS point of contact ... Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)

Abnormal AI, Inc.

Sales Operations Analyst

$88K - $126K/yr

... cybersecurity company. What you will do New Hire Onboarding * Serve as the SOPS point of contact ... Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ... Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ... Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Reproduce customer issues where possible, analyze logs and system behavior, validate configurations ... Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record ...

Gagosian

Technology Intern

New York, NY

$18/hr

... Zendesk. * P articipate in research, testing, and implementation of AI tools across the company ... U nderstanding of foundational cybersecurity protocols and best practices. * H ands-on familiarity ...

Gagosian

Technology Intern

Manhattan, NY · On-site

$18/hr

... cybersecurity practices, and core IT infrastructure. You will assist in auditing our systems to ... Zendesk. - Participate in research, testing, and implementation of AI tools across the company ...

Bravens

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Investigate and analyze customer concerns, coordinating with internal teams to provide timely and ... Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Investigate and analyze customer concerns, coordinating with internal teams to provide timely and ... Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite. * Ability to ...

Chuck E. Cheese

Information Technology Internship

Irving, TX · On-site

$14.50 - $19.25/hr

... systems (Zendesk, Cisco Meraki, Cisco Firepower, Microsoft Azure, Ekahau). Interns will also ... analytical skills. A Bachelor's degree in progress (Cybersecurity, Information Technology, or ...

The Rockridge Group

eCommerce Operation Engineer

Emeryville, CA · On-site

$80K - $108K/yr

... Zendesk, Domo, NetSuite, and other third-party and internally-created software. We will also launch ... Monitor the health status of our eCommerce systems and email marketing campaigns through analytics ...

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Zendesk Jobs Information

What is it like to work at Zendesk?

Zendesk is known for its collaborative and customer-centric culture, prioritizing employee well-being and creativity in a dynamic work environment. The company has a flat organizational structure, with cross-functional teams working together to drive innovation and customer satisfaction, and offers flexible work arrangements to support work-life balance. Working at Zendesk may appeal to candidates who value a mission-driven organization that empowers employees to make a positive impact on customers and communities worldwide.

What makes Zendesk an attractive place to work?

Zendesk is a well-established leader in the customer service software industry, known for its innovative approach to helping businesses deliver exceptional customer experiences. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on employee well-being and growth. Joining Zendesk offers opportunities to contribute to the development of cutting-edge technology, work with a diverse and global team, and advance in a rapidly evolving industry with a strong commitment to social responsibility.

What other companies are hiring for Cybersecurity Analyst jobs?

What are the most popular jobs at Zendesk?

What are the most popular categories at Zendesk?

Infographic showing various Cybersecurity Analyst job openings at Zendesk in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% Physical, 5% Hybrid, and 27% Remote job distribution.

Sales Operations Analyst

Abnormal

Remote

Full-time

Posted 18 days ago

Job description

About the Role

Abnormal AI's Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the Sales Operations ("SOPs") team, you'll be the first point of contact for our revenue-facing employees-onboarding new hires into our tech stack and operating cadences, owning key reporting initiatives, and spotting the manual, repeatable work worth automating. This is a high-visibility, high-impact role for someone energized by variety, who loves solving problems end-to-end, and who wants to build a career in revenue operations at a category-leading cybersecurity company.

What you will do 

New Hire Onboarding 

  • Serve as the SOPS point of contact for all incoming new hires during their first 30 days. Proactively driving formalized sessions on their onboarding journey
  • Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal AE
  • Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with with Regional Directors
  • Evolve the reporting framework to properly assess overall AE performance for reps
  • Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps
  • Maintain and continuously improve the SOPS onboarding checklist and documents. Ensuring resources for AEs remain up to date and are effective resources to answer common questions

Reporting 

  • Own the creation, distribution, and analysis of key Field Operations initiatives such as:
  • New hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression. Uncovering what's working and what the risks are.
  • SPIFF tracking and payout eligibility reports (weekly / end-of-quarter)
  • Keep the business running operationally by being responsible for data hygiene scorecards: missing next steps, stale close dates, incomplete fields
  • Support ad-hoc reporting requests

Territory Operations

  • Validate territory assignments following re-carves or headcount changes
  • Support quarterly and annual planning cycles with data pulls and cleanup sprints
  • Lead Monthly hygiene clean up activities in SFDC
  • Execute ongoing Salesforce hygiene projects: account merges, ownership transfers, field standardization

Sales Operations Automation 

  • Lead the shift from manual ticket logging to automated resolution for common issues-driving smoother field execution and cleaner processes
  • Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes, not one-off tickets
  • Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors
  • Own triage and response for inbound AErequests, using volume patterns to prioritize what gets automated next
Must Haves 
  • 2-3 years of experience in sales operations, revenue operations, business operations, or a related field
  • Hands-on Salesforce experience
  • Strong attention to detail and a process-first mindset - you catch the thing everyone else misses
  • Clear, professional written communication; comfortable in a Slack-heavy async environment
  • Ability to manage multiple requests simultaneously and prioritize under pressure
  • Proficiency in Excel / Google Sheets for data validation and light analysis
Nice to Have 
  • Uses AI tools as a daily part of the workflow to move faster and deliver higher-quality work
  • Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools
  • Experience with Sigma, Gong, or other BI/reporting platforms
  • Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)
  • Exposure to territory management, quota setting, or SPIFF program administration
  • Background in B2B SaaS or cybersecurity
  • To support collaboration with the team and stakeholders, candidates located in Eastern Time Zone is strongly preferred

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