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106 Xpo Customer Service Representative Jobs Hiring Near You

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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XPO Jobs Information

Do workers at XPO get paid breaks?

No. Most people don’t get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and August 2026.

Does XPO pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

At XPO, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do part-time workers get paid time off at XPO?

Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 9 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from XPO affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at XPO?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 69% of people with changing schedules find out their shifts one week or less ahead of time.
  • 3% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 25% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at XPO worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Do XPO workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for XPO workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at XPO?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 81 people who took the Breakroom Quiz between September 2025 and August 2026.

Do XPO managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
72% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at XPO spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at XPO?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a XPO job good for students?

Most students say this is a good place to work if you’re studying.
70% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.

Is working at XPO good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
55% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at XPO feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at XPO get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between September 2025 and August 2026.

Is it stressful to work at XPO?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at XPO enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at XPO recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at XPO?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at XPO?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think XPO’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how XPO is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 88 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Xpo?

What are the most popular categories at Xpo?

Infographic showing various Customer Service Representative job openings at Xpo in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution.

Customer Service Representative (Full-Time) - Day Shift

XPO Logistics

La Salle, IL

$23.57 - $27.06/hr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

XPO rating

6.9

Company rating: 6.9 out of 10

Based on 224 frontline employees who took The Breakroom Quiz

231st of 366 rated logistics

Job description

What you'll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

 

About the Customer Service Representative job

Pay, benefits and more:

  • Expected pay range: $23.57 to $27.06 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
  • Full health insurance benefits on day one 
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you'll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.

What XPO employees say

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About XPO

Sourced by ZipRecruiter

Founded in Greenwich, Connecticut, XPO Logistics, Inc., operating under the brand name XPO, is a one of the leading companies in the transportation and logistics sector. Operating its services in 30 countries, the company employs the use of ground-breaking technology in providing a broad suite of logistics services including supply chain management, freight brokerage, last mile logistics, and intermodal and drayage transportation. XPO's impressive history dates back to 2011 and within its relatively short existence, it has made a series of acquisitions to consolidate its top-notch range of services. Their mission is to provide outstanding results to customers by envisioning and implementing significant advancements in freight transportation and logistics.

Industry

Import-export

Company size

10,000+ Employees

Headquarters location

Greenwich, CT, US

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