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Williams Lea
Williams Lea

65 Williams Lea Client Services Coordinator Jobs Hiring Near You

Williams Lea

Receptionist

San Francisco, CA · On-site

$25 - $28/hr

Receptionist Williams Lea is hiring for a Receptionist for our Boston office! The Receptionist is ... Provide high level services to staff, clients and guests. * *Communicate with manager and client on ...

Williams Lea

Receptionist

San Francisco, CA

$25 - $28/hr

Williams Lea is hiring for a Receptionist for our Boston office! The Receptionist is responsible ... Provide high level services to staff, clients and guests. * *Communicate with manager and client on ...

Williams Lea

Office Services Associate

Santa Monica, CA

$18 - $22.50/hr

The Office Services Associate is responsible for adding value in providing daily back office ... Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in ...

Williams Lea

Office Services Associate

Santa Monica, CA · On-site

$18 - $22.50/hr

Office Services Associate The Office Services Associate is responsible for adding value in ... Adhere to Williams Lea policies in addition to client site policies. * Use equipment and supplies ...

Williams Lea

Office Services Associate

Phoenix, AZ

$16 - $19.75/hr

The Office Services Associate is responsible for adding value in providing daily back office ... Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in ...

Williams Lea Group Limited

Receptionist

San Francisco, CA · On-site

$25 - $28/hr

Williams Lea is hiring for a Receptionist for our Boston office! The Receptionist is responsible ... Provide high level services to staff, clients and guests. * *Communicate with manager and client on ...

Williams Lea Group Limited

Receptionist

San Francisco, CA · On-site

$25 - $28/hr

Williams Lea is hiring for a Receptionist for our Boston office! The Receptionist is responsible ... Provide high level services to staff, clients and guests. * *Communicate with manager and client on ...

Paul Hastings

Client Service Specialist

New York, NY · On-site

$86K/yr

... coordination, finance/billing-related tasks, time and expense entry, opening of new matters, client ... Coordinate with and delegate to Firm resources including Document Processing Services, Williams Lea ...

Paul Hastings

Client Service Specialist

Manhattan, NY · On-site

$86K/yr

... coordination, finance/billing-related tasks, time and expense entry, opening of new matters, client ... Coordinate with and delegate to Firm resources including Document Processing Services, Williams Lea ...

RR Donnelley

Sr Manager - Client Accounts

New York, NY · On-site

Position summary The Sr. Manager - Client Accounts is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings ...

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Williams Lea Jobs Information

What is it like to work at Williams Lea?

Williams Lea is a professional services company that values collaboration, innovation, and customer satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is designed to promote flexibility and adaptability, with a flat organizational hierarchy and opportunities for professional growth and development. Williams Lea's work environment is characterized by a modern and technologically advanced infrastructure, allowing employees to work efficiently and effectively.

Working at Williams Lea may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced and innovative industry, with opportunities to develop new skills and contribute to the company's mission of delivering exceptional customer experiences.

What makes Williams Lea an attractive place to work?

Williams Lea is a leading provider of business process outsourcing and communications services, with a long history of delivering high-quality solutions to clients across various industries. The company offers a dynamic and collaborative work environment, where employees can engage in innovative projects, develop their skills, and work closely with clients to drive business results. By joining Williams Lea, professionals can gain valuable experience, contribute to the growth and success of the organization, and develop their careers in a stable and supportive work environment.

Do workers at Williams Lea get paid breaks?

Sometimes. Only some people get paid breaks.
62% of people say they don’t get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Williams Lea pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

At Williams Lea, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
95% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Williams Lea affordable enough for their workers?

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Williams Lea?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Williams Lea worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Williams Lea workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Williams Lea workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at Williams Lea?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Williams Lea managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Williams Lea spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Williams Lea?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Williams Lea good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Williams Lea feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Williams Lea get to take their breaks without interruption?

Only some people get breaks without interruption.
41% of people report that their breaks get interrupted.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Williams Lea?

Most people feel stressed here.
79% of people say they often feel stressed at work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Williams Lea enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Williams Lea recommend working with their team?

Not many people recommend working with their team.
77% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Williams Lea?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Williams Lea?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Williams Lea’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Williams Lea is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Client Services Coordinator jobs?

What are the most popular jobs at Williams Lea?

What are the most popular categories at Williams Lea?

Infographic showing various Client Services Coordinator job openings at Williams Lea in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% Physical, and 20% Hybrid job distribution.

Account Manager

Williams Lea Group Limited

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Williams Lea rating

6.6

Company rating: 6.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

317th of 496 rated business services

Job description

Account Manager
Competitive salary plus company benefits
Full Time, 37.5 hours per week, Permanent
Monday - Friday, 9am - 5 pm
Williams Lea seeks an Account Manager to join our team!
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!
The Job:
The individual's primary responsibility will be to communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
  • Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
  • Manage relationships with clients by ensuring a high level of customer satisfaction
  • Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
  • Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client
  • Responsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
  • Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
  • Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
  • Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
  • Review monthly P&L and submit necessary changes to financial analyst
  • Review all labor allocations; manage over-time and time-off to avoid non-billable charges
  • Create and distribute monthly invoice, ensuring it meets contractual requirements
  • Participate in the budget process; ensure all operational processes are managed to timeline and budget
  • Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
  • Solicit feedback from clients (client outreach) regularly
  • Foster cross-training and a sense of team work to optimize client service delivery
  • Educate clients regarding Williams Lea services already providing and those available through strong sense of the client's business and the impact our services may have on their success
  • Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users - escalate opportunities to manager
  • Participate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts.
  • Be able to lift up-to 50 lbs. on a regular basis.
  • Adhere to Williams Lea policies in addition to client site policies

The Experience:
  • Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
  • Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
  • Excellent client service skills with a service-minded approach towards the client
  • Proven experience in the delivery and management of complex multi-service solutions for clients
  • Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
  • Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

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