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Wesco

60 Wesco Customer Service Representative Jobs Hiring Near You

Wesco

Customer Service Representative (On Site)

Pearl, MS

$13.25 - $18/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone and ... For certain sales roles, Wesco also offers a commission structure that provides additional ...

Wesco

Representative - Customer Service

Waukesha, WI

$16 - $21.75/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... For certain sales roles, Wesco also offers a commission structure that provides additional ...

Wesco

Representative - Customer Service

Annville, PA · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... For certain sales roles, Wesco also offers a commission structure that provides additional ...

Wesco

Supervisor - Customer Service

Tifton, GA

As the Supervisor - Customer Service, you will supervise a staff of customer service ... Represent WESCO management to all internal and external constituencies of the company with a high ...

Wesco

Senior Representative - Customer Service

Jacksonville, FL · On-site +1

$17.75 - $24.50/hr

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone ... For certain sales roles, Wesco also offers a commission structure that provides additional ...

New

Wesco

Senior Representative - Customer Service

Shawnee, KS · On-site +1

$18.75 - $26/hr

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone ... For certain sales roles, Wesco also offers a commission structure that provides additional ...

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Wesco Jobs Information

What is it like to work at Wesco?

Wesco is a company that values a collaborative and customer-centric approach, fostering a culture of teamwork and innovation.

As a leading provider of electrical, industrial, and communications products and services, Wesco operates through a decentralized business model, allowing for local decision-making and a strong focus on customer relationships. The company's mission is to provide customers with a wide range of products and services, backed by expert knowledge and support.

Working at Wesco may appeal to individuals who value a dynamic and fast-paced work environment, with opportunities to develop skills in sales, customer service, and product knowledge, as well as contribute to the company's growth and success in the electrical and industrial sectors.

What makes Wesco an attractive place to work?

Wesco is a leading provider of business-to-business distribution, logistics solutions, and supply chain management services, with a strong reputation for reliability and customer satisfaction. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and skill-building through training programs and mentorship. By joining Wesco, individuals can contribute to the company's mission of delivering exceptional customer experiences and drive their own career advancement in a stable and supportive organization.

Do workers at Wesco get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.

Does Wesco pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between July 2025 and June 2026.

At Wesco, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Wesco affordable enough for their workers?

Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get paid time off at Wesco?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 50% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers at Wesco worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 85 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Wesco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 71 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Wesco workers to change shifts?

Some people find it hard to change shifts.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Wesco?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.

Do Wesco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at Wesco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 78 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Wesco?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a Wesco job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

Is working at Wesco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
85% of people who care for a child or other relative report this is a good place to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Wesco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Wesco get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at Wesco?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Wesco enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Wesco recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at Wesco?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at Wesco?

Only some people are given support to advance their career here.
In the last year, 64% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think Wesco’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers feel well informed about how Wesco is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Wesco?
What are the most popular categories at Wesco?
Infographic showing various Customer Service Representative job openings at Wesco in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Associate Customer Service Representative

Wesco

Columbus, OH

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

199th of 359 rated logistics

Job description

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Interacts with customers by phone or in person to provide information and to ensure best service possible.
  • Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Completes customer invoicing. 
  • Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. 
  • Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.  
  • Prepares for, attends, and participates in weekly sales meetings.
  • Remains current on industry trends, market activity and competitor products.

Qualifications:

  • High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
  • 0-2 years of relevant experience
  • 1 year of sales experience preferred
  • Direct Sales (B2B) experience preferred
  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
  • Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to build working relationships with other functional areas to best support mutual objectives
  • Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
  • Ability to research and resolve customer issues
  • Strong written and verbal communication skills
  • Basic computer skills
  • Ability to effectively prioritize and execute tasks
  • Ability to build and maintain long-term relationships with customers

#LI-AH1
 

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 

This posting is for a current, active vacancy intended for immediate hire.

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