8 Webpt Customer Service Representative Jobs Hiring Near You

Who We Are Looking For
WebPT, the world's leading provider of practice management software for the physical therapy industry, is seeking a motivated, self-starting Senior Data Analyst to join the Finance team. This position will play a key role in telling WebPT's growth story through data.
With thousands of customers, hundreds of thousands of transactions, and the most comprehensive product set in the marketplace, WebPT's dataset is as rich as it is complex. This role has significant potential to drive change in WebPT business practices at the highest level by surfacing insights that are only possible through big data analytics techniques. The role is not a good fit for applicants who have spent most of their time building and refreshing Tableau dashboards. It is a good fit for those who spend their time deep in large datasets writing sophisticated SQL queries. The ideal candidate will possess advanced SQL skills but also a working knowledge of and aptitude for financial concepts and metrics.
WebPT is the world's leading practice management platform for physical therapy, occupational therapy, and speech-language pathology healthcare providers. With a full suite of solutions encompassing a purpose-built EMR, billing and claims management, and patient acquisition and engagement, WebPT empowers clinicians to focus on what they do best: delivering life-enhancing care for their patients. WebPT's modern SaaS-based platform gives providers the data, insights, and tools they need to profitably run and grow their practices while enhancing patient satisfaction and experience. Founded in 2006 by renowned physical therapist Heidi Jennenga, WebPT became a portfolio company of Battery Ventures in 2014 before global private equity firm Warburg Pincus purchased a majority stake in the company in 2019.
What You'll Be Doing As A Part of Our Team
Tasks

• Develop dbt / SQL pipelines to automate accounting workflows, track financial KPIs, and deliver scalable analytical data products.
• Own and maintain WebPT's financial data products (ARR cube, Bookings cube, Revenue cube) . Serve as the company's financial data subject matter expert, supporting senior leadership in Finance, Accounting, Sales and Support.
• Analyze and generate insights from WebPT's ARR, billing, and revenue data
• Own the creation and updating of dashboards, visualizations, and ad hoc reports that will expose key trends in the company's business and highlight areas needing attention
• Write, test, execute, and troubleshoot queries of various data sources as required for data analysis
• Recommend improvements to leadership on data strategy and data architecture at WebPT

What You Should Have to Qualify

• Experience in writing efficient, production-grade SQL code for complex data pipelines, reporting, and analytics (3-5 years)
• Experience with dbt, or a strong ability to learn and adopt it quickly
• Proficiency in using BI tools such as Power BI, Tableau, Looker, etc. (3-5 years)
• Experience supporting Finance and Accounting teams
• Experience analyzing and managing large-scale customer, product, transaction datasets
• A clear, concise communicator that works well with others
• Able to explain complex datasets or queries to non-technical people in understandable ways
• Curious and have an investigative mindset - driven to know "why"
• Ability to think critically about the implied results of analyses and cross-check them against "the big picture" of the business to see if they make sense

Nice to have

• Experience building agents to automate analytics workflows
• Experience with Python & Databricks
• Proficiency with with financial systems, including ERPs (Sage Intacct), CRMs (Salesforce)
• Experience in Fintech or healthcare SaaS

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos

About Us
Here, we work hard-but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywhere-then you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $120k - $140k.
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